Elwood Kapischke**** Enterprise Dr., Apt. *****McKinney, TX ******phone...

GetHuman-jkapisch's customer service issue with Citibank from December 2018

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The issue in GetHuman-jkapisch's own words
Elwood Kapischke**** Enterprise Dr., Apt. *****McKinney, TX ******phone *** *** **** - *****@***.com**In October ****, I was contacted by the Mgr. of the Atwater Branch concerning a safety deposit box that was in my and my sister in law's names. The box was believed to be empty and the free rental was about to expire. What did I wish done with the safety deposit box. **I currently reside in McKinney Texas but for ** yrs. lived in Atwater CA. (**** to ****). During this time I assisted my widowed sister in law helping her with financial matters. At some time a safety deposit box was opened for my sister-in-law. Without my knowledge, my name was entered as co-owner.**I am ** yrs old and infirm. I cannot walk without assistance and have multiple maladies.**When I was contacted by the Branch Mgr. concerning the disposition of the box, I elected to have a friend represent me and have the box drilled and the contents, if any existed mailed to me.**The Branch Mgr. carefully explained how to handle this matter as far as I was concerned. I sent a letter to the Mgr. explaining that I wanted my friend to witness the procedure. Notarized documents were sent, detailing the whole process. Just as I was instructed.**My friend, Mrs. Elena Rodrigues, Merced CA, graciously agreed, to. do this thing for me. I sent her a check for $***. and a letter of introduction and identification was provided.**Then we started being contacted, there were additional things that had to be handled. Overnight letters and another form from your legal dept. was sent. I had to go to my bank, in McKinney to have these notarized. Promises were made that the box would be opened "right away".**In the mean time, my friend and representative in this matter has canceled plans so she could keep her promise.**We also cannot speak to the Branch Mgr. concerning this matter and no one at the bank seems to know what is going on. I have made countless phone calls and promises to call me back have not been kept. People at the bank seem disinterested, uninformed, avoiding my calls.**Then a call from the Branch Mgr., another over-night letter and another round of promises were made. Again nothing has happened **Keep in mind, both my wife and I are in our mid **'s and this sort of performance is unacceptable. This is a simple thing. I have a clear, unblemished reputation in Atwater. Having the legal department brought in to a clear process is not just inconveniencing to my friend it is insulting to us. **I feel that an explanation for this type of customer service is certainly required. **Tying off loose ends from out sojourn in California has turned into a nightmare.

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Citibank

Customer service issue
Reported by GetHuman-jkapisch
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 1461 others
0 customers following this

Timeline

GetHuman-jkapisch started working on this issue
Dec 25th, 2018 8:32pm

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