I have tried many avenues to try and resolve this issue with no resolution. i had a cre...

GetHuman-tiottia's customer service issue with Citibank from November 2018

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I have tried many avenues to try and resolve this issue with no resolution. i had a credit card for many years with best buy and always paid on time every month. i had some financial hardship in april of **** and threw my payments off tract for * months. i never once stopped paying but payments were not done by due date. i was charged up the backside in fees which made it impossible for me to catch up. i called and called the representatives they told me there was nothing that could be done to lower my payments and stop the late fees. now the acct has been reported to credit bureaus and has stopped by from getting housing in which i am desperately in need of. i was forced to close the acct due to the ever revolving late fees. how can i resolve this debt if there is no one that will give me a chance. i am a person that does not like owing anything and just need a chance for someone to be a little considerate and help me out. i was a loyal customer for many years and do not want to leave a debt unpaid. who can i contact to help me get this account out of collections and off my credit report?
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Citibank

Customer service issue
Reported by GetHuman-tiottia
Nov 2nd, 2018 - a mon ago
I have an issue with Citibank too
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Seen by 4 customers so far
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GetHuman-tiottia started working on this issue
Nov 2nd 8:18am