Documents not received that was sent three weeks back from France for India

GetHuman1636177's customer service issue with Chronopost from November 2018

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The issue in GetHuman1636177's own words
Get the Indian number so it's easier to contact from India or at least understand where it is. ... My fiance sent some important documents from France(Grenoble) to India (Mumbai) three weeks back and it was supposed to be there two weeks ago. It hasn't reached yet and it's important I get it the soonest because it has to be submitted before the deadline which is coming closer. Please help me. Tracking id-**************H
I have no idea where the parcel is.
Helping me get it by the end of this week.
I expected they'll take their commitment seriously.
Tried to track the parcel.
I have an issue with Chronopost too
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Chronopost

Documents
Customer service issue
Reported by GetHuman1636177
Nov 27th, 2018 - 9 mons ago
I have an issue with Chronopost too
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Seen by 4 customers so far
Similar issue to 8 others
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Timeline
GetHuman1636177 started working on this issue
Nov 27th, 2018 11:58am