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Chronopost Customer FAQ

Top Answers & How-to Guides

What is Chronopost's Phone Number?

The question we are asked most often is about how to talk to Chronopost customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Chronopost customer service, get an answer now.
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Recent Chronopost Customer Questions

I want to talk to customer services in english please

You can easily get in touch with Chronopost's customer service in English. On this page you're viewing, there's a link that will direct you to the most up-to-date contact information. This includes phone numbers, email addresses, and often live chat options if they're available. Usually, Chronopost offers services in multiple languages including English, so you should be able to communicate in a language that feels most comfortable for you.
Asked May 28, 2024 11:56 AM

Help me with my Chronopost customer service issue

Shipping Options

What shipping options do you provide?

Chronopost provides a range of shipping options such as express delivery for urgent parcels within France and internationally....
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What are your rates for shipping?

Chronopost's shipping rates vary based on service type, package size, destination, and speed. They offer options for express,...
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Do you offer express shipping services?

Chronopost features a wide range of express shipping options aimed at various requirements. Their services ensure rapid...
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Package Issues

What should I do if my package is lost?

If a Chronopost package seems lost, start by checking the tracking information on their website. If the package appears stuck...
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Are there any restrictions on what I can ship?

Chronopost has clear restrictions on shipping items to ensure compliance. Dangerous goods, live animals, perishables, cash, and...
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What is your policy on package damages?

Chronopost has a clear policy on package damages, encouraging customers to inspect packages for visible damage upon delivery...
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Address and Labels

How do I change my delivery address?

To modify a delivery address with Chronopost, customers should log into their account online or via the app. Changes are easier...
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How do I create a shipment label?

Creating a shipment label with Chronopost involves visiting their official site and accessing the package sending section. You...
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Tracking and Delivery

How can I track my package?

To track a package with Chronopost, one should visit their official website and enter the tracking number found in the shipping...
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What are the delivery times for domestic and international shipments?

Chronopost offers a variety of delivery options for both domestic and international shipments. Domestic deliveries in France...
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What should I do if I missed a delivery?

If a delivery from Chronopost is missed, the customer should first refer to the delivery notice for next steps, which may...
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Support and Inquiries

Do you offer shipping insurance?

Chronopost offers various shipping services that may include insurance coverage, depending on the chosen option. Customers...
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Can I schedule a pickup for my package?

Chronopost allows customers to schedule pickups for their packages via its website or app. Users enter shipment details and...
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How can I contact support for shipping inquiries?

To inquire about shipping, customers can explore various support options such as phone, email, or online chat. The Chronopost...
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Do you have a loyalty program for frequent shippers?

Chronopost does not prominently feature a loyalty program for frequent shippers on their website, but they do provide services...
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We look to the Chronopost issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chronopost issues reported to GetHuman

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