My order consisted of two small tacos and two small quesadillas. I called the store loc...

GetHuman-sdlgwork's customer service issue with Chipotle Mexican Grill, Inc. from August 2018

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The issue in GetHuman-sdlgwork's own words
My order consisted of two small tacos and two small quesadillas. I called the store location to let them know that my two small quesadillas were not in my bag. I spoke to Kevin and Julio. Kevin was semi more helpful than Julio. Julio seemed to revert back to me saying that I had walked out before the quesadillas were ready?! Why would the woman hand me the bag as if my order was completed. Julio blamed me for my missing order and the girl with bird tattoos and dates on her left arm said it was my fault. I wasn’t offered a voucher a coupon or even an apology. This is indicative of this company? Why wouldn’t the initial response be empathy? I have been a long time customer of your company and I wasn’t even offered a refund. I was on my way back home from helping my family rebuild the devastation that Puerto Rico is currently in, I visit this location and not only get an incorrect order but also inconsiderate attitude. I want this to go to the district manager and director of the territory. I’m appalled and feel discriminated against.

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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman-sdlgwork
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 199 others
0 customers following this


GetHuman-sdlgwork started working on this issue
Aug 27th, 2018 9:27pm

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