Chipotle Mexican Grill, Inc. Customer Service Issues

I recently dined at a Chipotle near my house. I ate there three days ago and yesterday. This morning at 5 a.m., I vomited almost a full Chipotle burrito bowl. I usually enjoy your food without any issues, but this was an alarming experience. I got sick and vomited multiple times today, making it impossible to keep down food or water. In light of the recent E. coli concerns, I am reaching out to address this situation. Missing an important school day due to this illness is disappointing. I prefer speaking with a person rather than leaving a message, as I have attempted to call without success. I hope to hear from you soon. I am interested in understanding how to handle E. coli and the severity of this sickness. Dealing with the aftermath at home has been difficult, and I am upset about this whole situation.

I placed my Chipotle order via the app and was billed in Colorado. However, upon arriving at the Chipotle store in California, they claimed my order was not received, even though it was the correct location. Consequently, I had to pay $7 again at the counter for my bowl. This double charge led to an overdraft of $34 from Chase as I did not have enough funds in my account for the duplicate charge.

I started working at Chipotle three months ago, but unfortunately, I had a negative experience due to the rude behavior of my colleagues. I even referred a good friend to work there, knowing about the potential $[redacted].00 bonus for successful referrals. However, just three days before my friend's interview, I was abruptly fired. The reason given was that my coworkers did not like me, which I found very unprofessional. Adding to the unprofessionalism, I was informed of my termination via a random phone call from a different Chipotle manager, not even my own. I am not interested in returning to the job, but I feel entitled to the bonus as I had no prior complaints or issues during my employment. If there is any assistance available, please contact me at [redacted].

I had a distressing experience at the [redacted] Street location in the Bronx today. I ordered a chicken bowl but faced problems when I tried to pay with a $20 bill. The cashier claimed their system couldn’t accept it. This was confusing as I had used similar bills without issue in other transactions at Chipotle. The service manager, Indira, was unhelpful and rude. Additionally, the cashier spoke negatively about me in Spanish to a colleague. As someone who works in retail, I always strive to assist customers with payment issues rather than turning them away. Indira even threatened to discard my food, which was unacceptable. This level of unprofessionalism is unlike any I have encountered at Chipotle before, and I am quite upset by the experience.

I had a disappointing experience today at the [redacted] Street location in the Bronx. I ordered a chicken bowl, and when I tried to pay, the cashier refused one of my bills, saying their system couldn't accept it. I was using the same old $20 bills I had used successfully at Chipotle before. The service manager, Indira, was rude and unprofessional. She even threatened to throw away my food. I work in retail myself and always try to find solutions for customers, so I was taken aback by their behavior. This type of service is unacceptable, and I have never encountered such disrespect at any Chipotle restaurant before.

Subject: Issue at Foothill Ranch Chipotles I am reaching out to address a concerning situation that has been affecting my daughter. I hope to keep this issue confidential to prevent any repercussions, especially for her. My daughter, who is a hard-working individual, has been facing bullying, harassment, and unfair treatment at the Foothill Ranch Chipotles. I am worried about the impact this is having on her and her experience at work. I believe there might be issues with lower management and staff that need to be addressed promptly. It is crucial to investigate the situation as soon as possible to ensure a safe and respectful work environment for all employees. I have faith that proper steps will be taken to resolve this matter and prevent similar incidents in the future. Thank you for your attention to this issue. Sincerely, Concerned Parent

Hello, my name is Kim. I visited your Clinton Md. store [redacted] yesterday. I had an unpleasant experience with an employee named Hilbea. Her service was unsatisfactory as she provided me with small portions that did not meet the store's standards. Despite this, she generously served another customer in front of me who requested additional food, with a different attitude solely based on that customer's ethnicity. This behavior was unprofessional and unexpected, as I have dined at various locations without issue in the past. After requesting a different employee to handle my orders, Miss. Hilbea became confrontational and even tampered with my food. I escalated the issue to the kitchen manager on duty since the store manager was unavailable. I plan to report this incident to the FDA as such behavior is unacceptable around food and customer service. I hope to have this matter addressed promptly. Thank you.

Hello, I am a Chipotle employee. I've been trying to be transferred to my hometown store after returning from school. It's been a month without work. I have 3 years of experience with the company and never faced such a problem. Initially, my transfer was delayed due to my boyfriend being a manager at the intended store. I then requested a transfer to another location, which is now stalled due to the GM being terminated. My lack of work activity might lead to automatic termination, causing stress as I have bills to pay and plan to return to school in a week. I would appreciate immediate assistance to prevent termination and stay informed about the transfer process.

I ordered two chicken burritos with two bags of chips and salsa at the Chipotle on Waterside Drive in Norfolk, Virginia. The grilled veggies were overcooked and slimy, and the burritos were poorly rolled. Unfortunately, when I got home, both burritos were torn and the contents had spilled. I am looking to either receive a refund or replacement in the form of two free burritos with chips and salsa. If you need any further details, please reach me at [redacted] or [redacted]

I live in Baltimore, Maryland, and often visit the Chipotle at [redacted] York Rd, Towson, MD. Today's service was incredibly disappointing. Upon entering, the staff seemed disinterested in helping me. When I requested plain white rice for my burrito due to an allergy to cilantro, the employee appeared confused and had to consult someone else. It was frustrating that she didn't understand a simple request for plain rice. As my burrito was being prepared, it tore, and the employee's reaction was unprofessional. She laughed and rolled her eyes, showing a lack of respect. When I asked for a rewrap, her response was rude, making me feel like a burden. This lack of professionalism is unacceptable, especially considering customers witness the food preparation process. Regrettably, this experience has led me to consider other dining options, like the newly opened Qdoba across the street. Chipotle may no longer be my go-to choice if I'm treated with such disrespect. My advice would be to train your staff on customer service and common courtesy, especially when it comes to handling food for paying customers right in front of them. The employees at this location need a significant attitude adjustment.

I recently made an online order at the Chipotle on Concord Rd in York, PA. A colleague picked it up but was told the order wasn't received. I proved the order was placed and shared with the manager at the store. Unfortunately, they didn't offer to remake the food for my colleague while he waited. I checked my bank account and saw the charge for the order. I reached out to get a refund, but manager Sandra declined to issue it over the phone, even with my card #. She referred me to her General Manager, but I couldn't reach them. After contacting Chipotle Customer Service, I left a message for Allison. I am just looking to get my $7.58 refund without having to go back to the store. Hoping for a resolution soon.

I visited Chipotle at Nugget Plaza in Roseville, CA today. I faced an issue where I forgot my wallet at checkout. I politely asked if I could pay with my credit card information online or in some other way. However, the store manager, Melanie, was rude and insisted I had to return with my wallet. I had to contact my dad to come and pay for my order on my behalf. I frequent this Chipotle location regularly and was disappointed by the poor customer service I received. I believe there could have been a more understanding and helpful approach to resolve the situation. I hope that Melanie, the store manager, will reach out to apologize for the treatment I received. If not, I may have to share my experience online to ensure such incidents are addressed.

My family and I typically visit Chipotle every week. Recently, we had a disappointing experience at the Iliff and Chambers location. When I arrived just 15 minutes before closing time, they ran out of steak and declined to prepare more. Subsequently, I had to visit another Chipotle, where they also didn't have guacamole. It appeared that they were unwilling to prepare certain items nearing closing time. Furthermore, they wouldn't let us dine in as it was close to 10 PM and seemed annoyed when my children entered. One of the staff members even displayed disrespectful behavior by rolling her eyes. Consequently, my children and I had to eat in the car. This treatment was unacceptable compared to my usual experiences, even when visiting close to closing time at other locations where they usually accommodate diners comfortably. This experience was very upsetting.

Hi, I need assistance with placing an order for delivery on Sunday, July 15 at the Hermosa Beach location to be delivered to AdventurePlex in Manhattan Beach. I am encountering an issue where it keeps saying I need to select the date and time, even though I have already done so. Could you please provide guidance on resolving this issue? Thank you, Jen

I was mistakenly double-charged $23.83 on my Visa card ending in [redacted] for the same purchase at the Englewood, NJ store on June 22, [redacted], at 10 Nathaniel Place. The incident occurred at 8:10 pm, and I have the receipt with the timestamp [redacted]. The staff member had to swipe my card twice because the first time didn't seem to go through. Despite him assuring me that it should only charge once, I noticed on my statement that it went through twice. I visited the store with the receipt, but they directed me to contact corporate as it was a credit card payment. I was unable to find a customer service number online, so I'm hoping to resolve this issue here. I kindly request a refund for the duplicate charge of $23.83.

I am experiencing issues with the app and gift cards. When I add my gift card to the app, it shows a zero balance, even though the hotline confirms the correct amount. There is no customer service available for gift card inquiries. At stores, the cards often do not scan, causing delays or confusion from staff who manually input them. I am frustrated by the lack of support to address these common problems. I would appreciate it if my gift card balance could be reflected accurately on the app. The suggestion to resolve this with stores is ineffective, as staff are ill-equipped to assist in these matters.

I recently purchased a $[redacted] gift card at [redacted] Lakeline Blvd, Austin, TX [redacted]. However, upon swiping my credit card, I discovered that the gift card had "Happy Father's day, Dad" written on it. I explained to the cashier that the card was not intended for a father yet, but they were unable to exchange or reimburse it. The manager was consulted but provided no solution, claiming it was impossible to make any changes once issued. Despite my efforts, I left with the same inappropriate card. I feel embarrassed and belittled by this experience and would like to escalate the matter to the Customer Service VP.

I made an online order on "Free Guac Day" and was charged for the guacamole. When I called the store to cancel the order because I didn't enter the code AVOCADO, they were unable to assist me. The article stated to create an account or place an online order, select an entrée, and add guac for free, without mentioning the need for the promo code AVOCADO. I encountered multiple issues trying to place the order online, and it seems misleading not to allow the promotion in-store as well. I would appreciate a refund for the guacamole ordered with my burrito bowl and chips from the [redacted] Myrtle Ave. location in Brooklyn, NY.

While I was at the Chipotle, I had a frustrating experience with the staff. One employee mistakenly added tomatoes to my bowl despite my request, and things escalated when another employee wrongly included queso instead of green sauce. The situation worsened when the first employee argued with me, claiming they heard me ask for queso. Despite the mix-up, no one apologized, and the staff did not handle the situation professionally. This incident was disappointing and affected my lunch break negatively. I have decided not to recommend this Chipotle location to my colleagues and won't be returning due to the poor customer service. I hope Chipotle can provide better training for their employees to ensure that other customers do not have similar experiences. It's essential to value and prioritize customer satisfaction.

I am a loyal customer of Chipotle and recently had a terrible experience at the Charles Street store number [redacted]. The manager, Alajah Parker, mentioned they do not wear name tags and did not handle the situation professionally. I had to inquire about the employee's name, Sergio, who demonstrated a disrespectful attitude. He abruptly walked away, leaving my order and change, stating he wouldn't give anything. The manager then intervened, handed me my change, and provided the correct item I had ordered. The whole incident was disappointing, as other employees and even the manager seemed to find the situation amusing. This experience was completely unlike my previous positive encounters with Chipotle, and it has left me reconsidering my patronage to the store.