Chipotle Mexican Grill, Inc. Customer Service Issues

Yesterday evening, I had a veggie burrito bowl from the Chipotle at the Safeway mall in Placerville, California. I consumed half of the bowl around 8:45pm and started feeling ill around 12:30am. I have been dealing with diarrhea, vomiting, and a severe headache since then. Despite trying to sip on liquids, I cannot keep anything down. The rest of my family's order included a veggie quesadilla, a chicken burrito without lettuce, and guacamole with chips, but I am the only one experiencing symptoms. I'm unsure if my sickness is related to the food or if it could be the flu, but I thought it was important to share this information in case there is an issue at the restaurant or if others have fallen ill. Thank you for looking into this matter.

I visited the location at [redacted] Airport Blvd in Mobile, my usual spot every week. Ordered a chicken burrito with chips and salsa, but unfortunately, the chips were stale. I kept them for a week to return and address the issue. When I brought the chips back, I asked to speak to a manager. A red-headed employee without a nametag refused to deduct the cost of the chips from my next order. Instead, he dismissed me rudely by saying I should have stored the chips better. This treatment was unexpected, and I've never encountered such unprofessional behavior in my 29 years of retail experience. This incident over $2.05 has marred my otherwise positive experiences at Chipotle. My order was #[redacted] on Oct 08, [redacted], at 6:19 pm.

As a new employee, I am experiencing inadequate training and poor treatment at my workplace. During busy hours, I am left to manage alone without assistance and my requests for help are disregarded. The management's lack of professionalism is evident when the general manager made me wait outside for 1-1/2 hours on the day of my interview, which started over an hour late. Proper hygiene practices like hand washing and legal break times are not being followed, and I am consistently denied my 45-minute breaks. Despite my dedication to arriving early and being a reliable employee, I feel disrespected and mistreated. These issues raise concerns about the safety protocols not being followed, posing a risk to everyone's health. As a single mother juggling two jobs, I deserve fair treatment in the workplace.

I placed an online order for a quick pickup to make it in time for my daughter's lunch break at school by 10:45. However, upon arriving at the Chipotle location at the specified time, I was informed that they ran out of white rice and that the wait for a new batch would be 30 minutes. I wish they had notified me in advance about the rice shortage to save me the trip. To add to the frustration, my drink was served in a dirty cup and had to be replaced. I ended up settling for brown rice, which my daughter doesn't like, and a questionable drink. This experience contradicted the promise of faster service through online ordering. Despite having avoided the restaurant due to previous health concerns, I decided to give it another chance, only to be disappointed and inconvenienced. This visit not only wasted my time and money but also raised my stress levels. The seamless pickup I expected turned into a series of disappointments.

On October 27, [redacted], at 6:45 pm EST, I placed an online order for pickup at the Owings Mills, MD location. For meal #1, I ordered a Burrito with double wrap, extra white rice, fajitas, extra chicken, Queso, Medium corn, sour cream, cheese, and guacamole. For meal #2, I ordered a Chicken bowl with brown rice, fajitas, pinto beans, chicken, mild tomato, medium corn, sour cream, cheese, and lettuce. After entering my bank card details the first time, I received a 7:00 pm pickup time, but when I called the restaurant, my order was not in their system. I resubmitted it as instructed and this time I was charged for 3 items instead of 2, including an extra chicken bowl with black beans which I did not order. My receipt number is WS2, and it was a Web Order with a pickup time of 7:15 pm EST.

I visited my usual location today and had an extremely disappointing experience with their customer service. I ordered my regular bowl to go with white rice (no beans) and chicken, but what I received was unacceptable. The rice was hard and undercooked, the chicken was burnt, and the toppings were minimal. I paid over $15 for a meal that was not even worth $5 in quality. When I spoke to the manager about it, I was told there was nothing that could be done. I feel frustrated about the money I spent, the time I wasted waiting in line for 25 minutes, and the poor level of service I received.

I am a regular customer at the Chipotle on Fruitville Rd. in Sarasota, Florida. Lunch visits have always been pleasant, but my recent evening experiences have been disappointing. Arriving after 8:30 pm (they close at 10:00 pm) means finding they are out of essential items. This week alone, I encountered steak and chicken shortages, followed by missing lettuce and corn salsa. In the latest incident, a worker falsely claimed they were out of dressing and queso, only to be caught in the lie by another customer. Though my husband received a free burrito after complaining, what I truly desire is consistent service until closing time, or adjusted hours. Despite previously being frequent patrons, my family has been deterred by the poor customer service, possibly leading us to take a break from dining there.

I placed an order for Chipotle delivery on chipotle.com and received a confirmation email at 11:32 AM with an estimated delivery time of 12:08. By 12:15, my food had not arrived, so I checked the delivery status on Chipotle's website, which redirected me to a DoorDash page showing my driver's location. Despite the driver's claims of car trouble, I noticed she was driving away from my location on the tracking page. It is now 2:06 PM, over two hours since my order, and I have been unsuccessful in reaching the driver, who seems to have gone off-route. This experience has left me dissatisfied, as I am a regular Chipotle customer and usually enjoy their food for lunch. I am hoping for a refund or some form of compensation for this failed delivery. My Chipotle account email is [redacted], and I have screenshots of the delivery tracker to support my case.

Dear Chipotle, I wanted to bring to your attention an issue I experienced at my local restaurant. I visited to take advantage of the $4 Halloween meal promotion, but unfortunately, I was charged full price for my meal. Attached, I have included information from the Chipotle website regarding the promotion. Thank you.

I wanted to share my experience from a recent visit to your Wayne, Pennsylvania store. I ordered a steak fajita burrito and noticed an employee instructing my burrito maker to use meat from a previous bowl, which raised concerns for me. I believed this meat might not have been stored properly, so I requested a new burrito to be made. Despite my request, they did not make a new one and seemed surprised when I declined to accept it. I am worried about the food handling practices at this location, especially regarding cross-contamination and food safety. I have decided not to return to this particular store. On a positive note, I have always found the Bensalem location to be clean, well-organized, and with professional employees.

I visited the store at 25 Miami, FL, last night, my neighborhood spot. At exactly 10 PM, there was a customer ahead of me who got served. As I approached the counter, a male employee abruptly stated, "We are closed." I questioned why, as I entered through the unlocked door just after the caucasian customer who was in line. Despite this, he insisted we were closed and refused to serve me. I felt discriminated against, being the only African customer among a store full of caucasian and Latin customers. I plan to share this experience through social media and word of mouth to raise awareness about this situation.

I placed an order for a chicken fajita bowl for a 1 o'clock pick up at your Hauppague location on Motor Parkway. Unfortunately, when I checked the bag at my office, it contained two tacos with ingredients I do not like, not my order. Despite contacting the location and requesting a refund or a remake of the correct order, I was met with unhelpful responses. I was informed I needed to return to get the refund, which was not feasible during my lunch break. They could not locate my original order, so I had to reorder. This experience has left me dissatisfied with the customer service at this location, and I had to take an extended lunch break to rectify the situation. I hope for a resolution to this matter.

Hello, I placed an order this morning around 9am through the app with an estimated delivery time of 10:57am. The store, located at [redacted] Reisterstown Road, Owings Mills [redacted], was supposed to open at 10:45am. Upon contacting them, I was informed that my order was ready but a driver had not yet arrived. When I called back at 11:21am, I was told the store had a delay and wouldn't open until around 12pm. They mentioned contacting DoorDash, but I made the order and should have been informed directly. Unfortunately, I never received my food. I am requesting a refund of $17.33 to be processed promptly. Thank you, Yewande A.

I placed my food order at 5:11 PM, expecting it by 5:58 PM. By 6:30 PM, I inquired about my order and was told it was on the way. However, at 7:17 PM, it was heading back. I contacted Chipotle for reimbursement or compensation, but they directed me to DoorDash for the charges. DoorDash, in turn, claimed Chipotle had processed the payment. The food arrived cold, and we had to wait until 7:30 PM to eat. I am seeking a full refund and possible compensation to consider returning as a customer. I also wish to file a complaint regarding the customer service at the Johnson Drive location, as they did not address the issue and shifted blame.

I previously reported this issue, but I am following up to provide my information for reaching a customer service representative. Last night, I ordered food that took two hours to arrive from Chipotle on Johnson Drive in Mission, Kansas. After contacting Chipotle, they indicated that DoorDash was responsible for the charge and could not issue a refund. DoorDash confirmed they did not charge me as I do not have an account with them. Chipotle then mentioned their manager was unavailable until next week and offered no other solution besides me picking up a new order. I am seeking a full reimbursement for this inconvenience and would appreciate compensation for future meals to ensure my continued patronage. You can contact me, Heather Fitzgerald, at [redacted] or [redacted] to address this matter promptly.

On 11/6/18, I placed an online order at Chipotle for 2 salads and chips/queso, but unfortunately, the order was not correct when I got home. Despite contacting Rueben and visiting the store on 11/10/18, the experience only got worse. The manager took a long time to address the issue, informed me about a shortage of chicken only after a long wait, and rudely handled my inquiries. Other customers also faced problems with their orders. The poor service and unprofessional behavior, including the manager's lack of attention to customer complaints, left me dissatisfied. Even after the long wait, my order was still incorrect. As a branch manager myself, I believe the service at Chipotle was below standard. I am reconsidering choosing Chipotle for future meals due to this experience. The lack of efficient management and customer service has made me question whether to give Chipotle another chance.

I visited the store located in Novi, MI at [redacted] Crescent Blvd. When placing my order for a chicken bowl, the employee mistakenly wrapped two large tortillas instead of the small size I requested. After correcting her, she seemed upset and muttered something under her breath while looking angry. Additionally, she forgot to include hot sauce, which I had to ask for again. Another employee stepped in to confirm if this completed my order, which it did. My order number is [redacted], and the host listed on my receipt is Brendan. I believe that if the first employee was uncertain about my order, she should have asked me to repeat it instead of reacting rudely.

I visited Chipotle yesterday. The first person helping me was nice, but then another staff member made mistakes in my order. I mentioned the errors, but received attitude. Eventually, they agreed to prepare a new bowl. Unfortunately, the errors continued with the wrong sauce, missing fajita mix, and under-portioned chicken in my quesadilla. The service was disappointing, and despite paying $36, my order was not made correctly according to my requests.

On 11/7/[redacted], I purchased two burritos filled with black beans, brown rice, queso, and steak. After consuming them as my only meal for the day, I experienced severe stomach pains at work the next morning, followed by sickness and multiple bathroom trips. This led me to miss 42 hours of work due to (Campylobacter) food poisoning, despite not having eaten any poultry that day. I suspect cross-contamination in the food I received from the store at [redacted] University City Blvd, Charlotte, NC. This incident not only impacted my income but also resulted in medical expenses. Coming from years of service industry experience, I believe cross-contamination should be addressed to prevent harming individuals with food allergies or causing food poisoning like my own case. I am willing to provide a copy of my receipt and doctor's diagnosis if necessary.

I visited the Chipotle website to place an online order for delivery, but it directed me to DoorDash instead. After receiving a delivery time, the order was suddenly canceled. Despite the cancellation, my credit card was still charged. When contacting DoorDash, they claimed we needed an account to get a refund. We explained that we ordered through Chipotle's site which led us to DoorDash. DoorDash couldn't issue a refund without an account, so we called Chipotle. They confirmed our food was ready, but DoorDash never picked it up. Unfortunately, we lost our money and didn't get our food. The situation is quite frustrating, and there are more details but it's a lengthy story. I would appreciate someone from Chipotle corporate contacting me at [redacted].