Chime Customer Service Issues

To whom it may concern, I am Hector Alfonzo Gonzalez and my account has been locked. I am experiencing difficulties logging in because the phone number on file is no longer valid. I need to update my phone number and email address. My current email is [redacted], and my new email is [redacted] Additionally, I had a reservation through Priceline.com, but due to my account restriction, it was declined, and I had to pay out of pocket causing me inconvenience. I kindly request a prompt resolution to this matter. Thank you.

I forgot my password and the email linked to my Chime account. The phone number on my account was my old cell number which is now my home phone, so I can't receive texts. I tried to log in to the Chime app without success. Since I cannot access my old email or password, I can't update my information. When I call for help, the line disconnects as there's no one available to assist me.

My wallet was stolen, and I informed Chime right away to request a replacement card. Unfortunately, they never sent it, which was frustrating. Now, they've sent my pandemic check to my old account that I can't access because I forgot the password and don't have any ID. I need my money but can't get my ID without any funds to cover it. It's frustrating and tiring dealing with this situation.

A few months ago, I received an email from the Chime team stating that "my account has been closed," without providing any reasons. Tonight, my fiance and I tried to track my current stimulus check but struggled for two weeks to find it. To our surprise, both stimulus checks were deposited into my inactive Chime account. Despite recently receiving a new Chime card two days before the closure, my account was shut down. I possess all the necessary information from the IRS regarding the deposit dates and times. As a single father of five, not receiving my stimulus checks has severely affected my family's well-being. I have all the required information to prove my identity to the Chime team. Please assist me in recovering my stimulus checks. Thank you for your help.

I am concerned about the mishandling of my unemployment deposit into my Chime account that was supposedly closed. It is unacceptable for Chime, PUA, and the IRS to ignore multiple notifications regarding this issue. I deserve proper accommodation, reimbursement, or additional compensation for their errors, especially during a pandemic crisis. I completed all necessary steps correctly, so I should not bear the consequences of their mistake. It is puzzling why Chime accepted the transaction knowing my account status, and why PUA and the IRS proceeded with the transfer despite being informed about my updated direct deposit information in advance. The lack of communication between these entities is concerning. I expect swift resolution and communication from Chime, PUA, and the IRS to address this matter promptly. Please contact me immediately. -Ryan J.Z

I lost my mother on December 23, [redacted]. I am her only child, and unfortunately, my son took advantage of the situation. He stole her phone, changed her information, and took $4,[redacted] from her Chime account. Despite providing the death certificate and threatening prosecution, Chime did not address the issue promptly. They only locked her account after my repeated calls. My son also seized her January disability payment, amounting to $1,[redacted]. Now, I am left to repay this sum due to her passing in December. I am struggling financially as I had to borrow money for her cremation. This entire situation is devastating, particularly as I mourn my mother with no support from my father. I am unsure if I will ever recover the stolen funds from Chime.

Several months ago, I applied for and received a Chime card. Unfortunately, due to circumstances, I never activated it and it got lost during my multiple moves. Now, with a stable address and new phone number, I rediscovered the unactivated card. When I tried to access my account, I couldn't remember the password and changing it didn't work as my email was unrecognized. The stress of recent events has made this situation more challenging. I recently received my government stimulus check and wish to deposit it into my Chime account tomorrow. I hope to activate my account with the card I have instead of having to restart the process. I plan to contact customer service tomorrow for assistance. I apologize for any inconvenience this may cause.

I am extremely frustrated with Chime and the lack of assistance provided. I am in the process of filing a complaint with CFPB. I have been experiencing issues for 5 days after sending $[redacted] to my roommate who is unable to use Chime at her credit union. Despite numerous calls to Chime, I keep getting the run-around and having to re-explain my situation every time. It is unacceptable that I am always put on hold for hours and then have to repeat everything once I finally reach someone. I want my problems resolved promptly so I can move on. I have already submitted all required documents.

I recently had my purse stolen, and promptly called to cancel my card. After 10 days without a replacement, I contacted customer service to report the delay. They promised to cancel the missing card and issue a new one. Today, upon receiving a new phone, I discovered multiple emails from Chime regarding my stimulus deposit and transactions on my account. I have yet to receive the replacement card and with no phone access due to the theft, it seems the thief may have used my Chime app. I urgently need to address this situation. I am concerned about the whereabouts of my new card, disputing unauthorized charges, retrieving my untouched stimulus, and why the card wasn't locked as promised after the delay. If the missing card had been cancelled as agreed, this fraudulent activity could have been prevented. Please assist me promptly. Thank you.

My Chime account has been closed, and I have Social Security Benefits arriving on February 3rd. I urgently need my account to remain open. I do owe a small amount which will be settled once my Social Security Disabled check is deposited on February 3rd. I have provided my account number and routing number. Please reopen my account. The account is under the name Arnold Beaver. Email - [redacted] Password - SarahSara123@ Address - [redacted] Tember Creek Dr City - Moorseboro State - NC Zip - [redacted] Phone - [redacted] Thank you, Arnold Beaver

I am Crissta T Rogers, and my account appears to have been compromised as I am unable to access several accounts like Google, Yahoo, Outlook, Facebook, and Chime. Recently, I loaded $70 onto my Chime card but cannot retrieve it. Upon contacting customer service, I discovered discrepancies in my account details. Furthermore, my Chime account received a $[redacted] stimulus check on Jan 4. I am in urgent need of assistance to regain access to my funds and personal information. Today, when I tried to log in to the Chime app, I was notified that my account had been closed. I am unsure how to proceed to verify my identity and restore access to my account. Your help in resolving this issue is greatly appreciated.

I have been locked out of my Chime account for about a year now and have had no success in resolving this issue despite reaching out to customer service. I truly miss the convenience and transparency of Chime's online banking services compared to other options like Netspend, PayPal, and Current. These services often have hidden fees and complications that Chime managed to avoid. I would greatly appreciate any assistance in regaining access to my account or setting up a new one with a Chime card. Please advise on what steps I need to take to overcome this hurdle and receive a new card promptly. Your help and prompt attention to this matter would be highly valued. Thank you for your assistance.

Hello, my name is Candace Clark. I have been attempting to update my phone number on my account, but I am unable to access my account because I have forgotten my password and cannot reset it due to not having the same phone number. I would like to revert to the original number associated with the account, which is [redacted], as I no longer have access to [redacted]. I am currently waiting for my driver's license to arrive by mail, and I have already submitted my SOS card and the paper photo ID as requested. I am at a loss regarding what steps to take next as I need access to my account. I am willing to provide any necessary information to verify that the account is indeed mine. My main goal is simply to update my phone number in order to regain access to my account. I would prefer not to switch to another company just because of this issue. Thank you for your assistance. Warm regards, Candace Clark [redacted] Email: [redacted]

I attempted to log into Google Pay on January 2nd or 3rd using three different phones. Due to my Chime account being linked to Google Pay, they flagged my account as compromised without consulting me and suspended my access. Strangely, they allowed me to order a new debit card before doing so. Since January 4th, [redacted], I have been trying to restore my account and access my funds. Despite sending in all requested documents multiple times, I keep having to follow up with calls to ensure they received them, only to be told it's been escalated to support. Every 24-48 hours, I contact them again as I hear nothing, only to be asked for more verification such as a selfie, additional address proof, and even my Social Security Card. Their lack of communication has caused delays of three to five days between requests. I am a single mom and disabled veteran living on a fixed income, facing homelessness as I cannot access my funds. Despite threats of reaching out to consumer protection agencies, Chime advisors simply ask for patience or abruptly end the call. The situation has become dire, and I urgently seek resolution.

My Chime card has been lost or stolen, causing me to miss important news regarding my IRS stimulus. The email ([redacted]) and phone number ([redacted] - - [redacted]) linked to my account were compromised. It seems the card disappeared around the same time. I must dispute any charges or transactions made after Christmas day, as I have not had the card since then. Despite searching extensively, I have not found the card or used it. I need assistance filing disputes, obtaining a new card, and recovering my funds. Please contact me at ([redacted]) [redacted] - [redacted] or email me at [redacted] if necessary.

I am seeking guidance in regards to accessing my Chime account. I am uncertain where to begin the process of regaining access or if it is achievable. Whom should I approach for assistance? I am unaware of the reasons behind the closure or disablement of my account. I am curious about the current balance. Restoring access is crucial as I frequently utilize the account. Previously, I encountered fraud on other cards, prompting me to cease using them and rectify my credit by addressing unauthorized charges. I am working diligently to correct any inaccuracies impacting my financial standing.

On Friday, February 6th, I attempted to transfer my first work check from AT&T to my Paypal account, totaling $[redacted].19. Unfortunately, after a 72-hour wait, the transfer was declined, following instructions from Paypal customer service in an email. Despite my patience, at around 2:30pm today, Chime customer support informed me that my check had been rejected for unknown reasons. Now, I find myself short on bills, low on gas, and holding on to a check that's valid but deemed technically unusable due to the "void" I was told to write on it for the mobile check deposit. Feeling upset and frustrated, I fear I'll have to endure more days of financial struggle instead of being paid on time like my colleagues. I kindly request a prompt resolution to this issue.

My name is Damien Muse, and I have an account with Chime that has been suspended. I have been diligently sending all the required documents every time I contacted customer service for the past month. Despite this, I keep getting asked to wait 48 to 72 hours for a review each time. On top of that, when I inquired about why my account was still suspended and asked for access to my remaining funds, I was instructed to send more documents and wait longer. This ongoing process could have been avoided if all the necessary documents were requested at once. I simply want my account to be unsuspended promptly to access my money. If this issue persists, I will not hesitate to contact the Better Business Bureau regarding potential fraud. Kindly reach out to me at [redacted] Thank you for your assistance.

I, J. Christenson, recently received my Chime card but I am unable to set up an account on the Chime app. The message I received says, "Chime, we're sorry! Unfortunately, based on the information provided, we were unable to open a Chime Deposit Account for you at this time." For security reasons, their Member Services team is unable to offer further details. I would like to resolve this issue and set up a Chime Direct Deposit Account as I already have the card and want to access my account through the app.

I have been trying to access my Chime account for months. I received 2 separate card numbers, but their support is unresponsive and takes weeks to address issues. I provided my ID and last 4 digits of my social security number for verification, but somehow, my other account was compromised. Institutions like Netspend and Greendot operate similarly, relying on FDIC coverage for unauthorized transactions. However, users must report discrepancies within 3 weeks, a process that is not widely known. This situation resembles a Ponzi scheme, possibly linked to a person referred to as Dee. I am willing to report any fraudulent activity, as I have little left to lose. Sadly, Chime seems to facilitate theft from the less fortunate or government aid recipients, akin to predatory lending practices.