Chime Customer Service Issues

I would like to request an expedited identity verification process to quickly resolve the suspension of my account. I have never had any issues with my card or account and am awaiting an important deposit. I submitted the required information to [redacted] promptly upon learning about the suspension, but unfortunately, I am still locked out. I cannot afford to have the deposit returned, so I urgently need this matter resolved. Thank you.

Hello, my name is Jessica Widener. I am reaching out to Chime because I am unable to access my account. I don't remember my current password and no longer have access to the phone number associated with my account, which is [redacted]. I need assistance with resetting my password and updating my phone number to my new one, [redacted]. I would appreciate it if someone could respond to me promptly. Thank you.

I recently discovered that my ex-girlfriend opened a Chime account using my name and has been fraudulently collecting unemployment benefits. I have reported this to the IRS and FTC. She is using the Chime account to receive these fraudulent funds. I am requesting a transcript of all deposits and account activity on this Chime account to take necessary actions such as shutting it down or gaining control to update my information and security settings. Thank you for your assistance.

Hello Chime Support, I'm Isaiah H., and I lost my Chime card recently. I was notified that it was declined. I have updated my address and phone number, but I am unable to verify my account with the old phone number. I kindly request to update my account with the new address and phone number and to deactivate the current card. My new contact number is ([redacted]) and my email is [redacted] Thank you.

I need help accessing my Chime account. I opened it months ago and my stimulus check was deposited there. Unfortunately, I forgot my password and no longer have access to the email or phone number associated with the account. I remember my address, social security number, and security questions, but I need assistance to regain access to my Chime account.

My direct deposit was credited last night at 9:56 PM. Shortly after, at 5:27 AM, an unknown individual, Catalina M., withdrew $[redacted] from my account, even though I had all transactions disabled. I am unsure how this person gained access to my funds and why the transaction went through despite my settings. I am urgently seeking a resolution to this issue and demand a refund promptly. I am considering taking legal action against Catalina M. and require an explanation from Chime regarding this unauthorized withdrawal. I would appreciate a phone call at [redacted] rather than an email response. Additionally, I encountered difficulties verifying my identity, leading to concerns about account security. I insist on immediate action to rectify this situation and hold the responsible party accountable. Your prompt attention to this matter is greatly appreciated.

I recently downloaded the Chime card app, but I am unable to access it as I forgot the password for my old email address, which is not on my current phone. Customer service has disconnected the call on me twice already after I called them a little while ago. I urgently need to contact customer service now because I am worried about the safety of my account and the funds recently added to my Chime card.

I noticed that my direct deposit was credited to my account last night on 12/30/20 at 9:56 pm. However, this morning at 5:27 am, I observed two unauthorized transactions by someone named Catalina M who withdrew money from my account. I do not recognize this person, and all Chime card transactions were disabled. My card has been in my possession the entire time, with no one else having access to it, especially when it was turned off. I urgently need assistance in retrieving my funds from this individual. Could someone please contact me at [redacted]? Thank you. Amy F.

Hello, my name is Samantha Logan. I recently sent an email to verify my identity. Unfortunately, I'm currently locked out of my account because my email was compromised by a hacker who stole my information. Accessing my account today is crucial as it holds the funds I need to provide for my three-month-old daughter. I have submitted the required identity verification details but am unsure of additional steps needed to expedite the process and regain access to my online account. Thank you.

My brother-in-law, with a criminal history involving identity theft and counterfeiting (Seth M. Strange), fraudulently opened an account in my husband's name to try to intercept our family's stimulus funds. My husband, who is currently incarcerated, warned me about his brother's scheme. Upon receiving a Chime card intended for my husband (Nathan E. Strange), I realized the fraudulent account setup. Additionally, I have been receiving unauthorized verification text messages from various online banking companies like PayPal, possibly related to Seth's attempts to access the funds. I need guidance on how to address and report this identity theft. As the Power of Attorney, I am morally and legally obligated to resolve this matter. Thank you for your assistance. Stay safe and have a good day.

I have lost my Chime card and ordered a new one which I canceled due to security concerns. Unfortunately, it seems that someone has accessed my account and transferred $8,[redacted] to their Chime account. I need assistance in recovering the funds either by transferring them to my checking account or by reopening my account and refunding the money to the new Chime card I have but haven't activated yet. My name is Patrico Moore and my social security number is [redacted]. My old email was moorepatrico0, and my new email is [redacted] My last purchases were at Dairey Mart for $11.00 and Seven Eleven for $12.00. Please help me reopen my account to regain access to my funds. The debit card number is [redacted].

Chime abruptly restricted my account access and closed it, claiming fraudulent activity. They mentioned sending a $[redacted] check for the remaining balance in 14 days, but it's been almost 2 months with no sign of it. I only deposited my unemployment funds and backpay, no other transactions. I am eager to retrieve my funds.

I am trying to set up my Chime account for tax purposes. I have received some deposits and payments which include a $[redacted] deposit and a $[redacted] payment via check. I believe another payment is coming from the IRS via check. I am facing an issue because I recently changed some profile information and now cannot remember my password or access my account. I have attempted to use the email and last four digits of my social security number for help but encountered an error message. I would like to request a new card, update my information, and access my account, but I am unable to do so at the moment. My email is [redacted], and my phone numbers are [redacted] and [redacted]. My name is Shawn Meyer, and I may have used one of four different addresses during the account setup. I appreciate any assistance as I am urgently in need of resolving this issue.

On Wednesday, December 30th, I made a mobile check deposit. Upon realizing shortly after that it would take weeks to be funded, I contacted Chime to cancel the transaction. After waiting for nearly 2 hours, a representative answered and directed me to a supervisor to cancel. Following another hour on hold, I spoke with the supervisor who said the funds would be available that night or by the next day. Trusting this information, I opted not to cancel. However, the funds were not in my account the next morning. Subsequent calls on December 31st, January 2nd, and 3rd yielded the same promise of imminent availability, yet the funds are still not accessible as of the 5th. This delay is concerning as it was for emergency funds needed on December 30th. I am incredibly disappointed with the communication and service I have received, feeling misled by multiple representatives. Despite previously positive experiences, this situation has shaken my trust in Chime. I am eagerly awaiting the immediate release of my funds.

My Chime card was stolen a few months ago. The card was canceled at some point without my knowledge, which luckily included the card I receive my stimulus direct deposit on. Recently, upon learning about the current stimulus payment, I've been trying to access my Chime account to verify my information and request a new card. However, I'm facing challenges because the phone number linked to my account for two-step verification is one I no longer have access to. Furthermore, my current phone has been hacked, causing any Chime communications to be deleted before I can read them. After spending an hour and a half on hold, my phone disconnects as soon as a representative answers. Feeling frustrated and upset, I believe changing my phone number to regain access to my account may help resolve most, if not all, of my issues.

Hello, I have been attempting to contact Chime for four days without success. My account got locked when I changed phone plans as my new number from Verizon was linked to a previous account. I've submitted all requested information such as a photo of my state ID, personal details, and a copy of my Verizon phone bill. Despite needing to access my account urgently to pay bills and rent, my number hasn't been updated in the app settings for three days. I was promised a one-time access code by an agent named Edward on Monday (1/4/20) but never received it despite multiple assurances. I'm currently unable to transfer funds between accounts, incurring late fees. Despite numerous calls and emails to Chime support, I've not received the necessary assistance. This prolonged issue is causing financial difficulties, and I seek prompt resolution to update my number and regain access to my funds. Kindly assist me in resolving this matter promptly. Thank you, L. Stimbra

I no longer have access to the telephone linked to my Chime account, used around a year and a half ago when I last used the card. I need assistance regarding my card and stimulus money for [redacted]. I need to verify my identity and update my information. The last time I used the card was a while ago, and it seems the new stimulus check will be sent to the old Chime account I no longer access. I need guidance on how to update my account details and retrieve information about my Chime account. Unfortunately, I don't remember my password, email, or phone number associated with the account. My name is Charles Richardson, and you can contact me at [redacted].

I have been attempting to obtain a temporary password for 9 days through phone and email to access my account. Despite following all instructions and verifying my information multiple times, I have not received the necessary security code for two-step verification. Even with attempts made during phone calls, the text message with the code never reaches me. I was assured the issue would be resolved via email, but I remain unable to access my funds, leading to financial difficulties. I was provided with misinformation about transferring funds without logging in, but I am unable to proceed without accessing my account. I urgently need assistance to resolve this matter before my electricity is disconnected.

My name is Jonathan R., and I used to have an email address, [redacted], and a phone number, 1-[redacted], linked to my Chime account. Unfortunately, I no longer have access to them as my ex-partner, Miranda E., changed the passwords and took possession of the phone. I now have a new email, [redacted], and phone number, [redacted], that I would like to update on my account. My wallet, with my Chime card in it, was also stolen during this incident. I am unable to reset my passwords as my ex has control over the recovery information. I urgently need to cancel my current card and request a new one.

Hello, I require some assistance. Several months ago, I received an email stating that my account was closed without any explanation given. When questioned, they cited a "Private policy" preventing them from disclosing reasons for the closure. I find this frustrating as I was informed of the closure but not provided with a reason. The IRS website claims my second Stimulus Check was deposited into the closed account on JAN.4th, which is impossible. I attempted to reset my password on chime.com, but it indicated the account was locked. Despite following the steps to unlock it, I was unsuccessful in creating a new password. Subsequent attempts resulted in the account being declared closed. I am seeking clarity on whether my account is locked or closed and the status of my $[redacted] Stimulus Check. I urge a customer service representative to address these issues honestly and efficiently without deceptive responses. I request the release of my money and the reopening of my account. Sincerely, Heather L.