Chime Customer Service Issues

I have been using my card for several years, but today when I tried to make Christmas purchases, I was logged out and unable to log back in. Customer service could not assist me and advised me to contact you for help. I can provide any necessary information to prove my identity. I urgently need my money back, especially with the holiday approaching and kids to care for. Please reach out to me as soon as possible.

I need guidance on reapplying for the Chime Credit Builder account. My previous application was denied due to verification issues linked to a recent address change. I meet the qualification criteria with a direct deposit of over $[redacted] in the past year. The application process encountered difficulties, and I seek assistance from someone at Stride Bank, the owners of Chime Credit Builder. Chime's customer service only offers vague responses and mentions applying only once, making me believe this is unlawful. They claimed to escalate my concern to the inaccessible escalation team and stated they lack control over the Credit Builder application process.

I am having trouble with my account's phone number and would like to update it to my new number, [redacted]. I need assistance with making this change so I can download the app on my new phone. I reached out to customer support, but they couldn't access my account. I also tried contacting [redacted], but encountered issues. I appreciate any help with resolving this matter.

I arranged for direct deposit of my unemployment benefits for mobile check deposit function. I have a substantial personal check to deposit, but it seems I can’t use mobile deposit since direct deposit is less than $[redacted]. My unemployment amount is $[redacted].25, and I need assistance with my account. I tried contacting multiple agents who keep sending me generic responses from the FAQ, ignoring my specific concerns.

I recently had an issue with my money being transferred to a savings account that was supposed to be closed. Unfortunately, I forgot my online password and have contacted support to request a one-time password or link to access my account. This situation has caused a lot of stress as my rent and bills were due on the 1st, and my landlord is requesting payment. I have already submitted all the documents they requested, but it has been 24 hours with no resolution. Can someone please assist me with this urgent matter?

I believe I am a victim of identity theft. A Chime account was opened under my maiden name, Jessica Dziuba, without my permission. I received a Chime Visa Debit card in the mail today along with a welcome letter, but I did not activate the card. I am requesting the immediate closure of this unauthorized account to prevent any charges and to ensure that no further accounts are opened in my name. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance in resolving this issue.

I have been unable to access my account as I can no longer use my old phone number which is [redacted]. The last four digits of my social security number are [redacted]. I need a bank statement for my PUA urgently. Could someone reach out to me at [redacted] or by email at [redacted]? Your prompt assistance would be greatly appreciated. Thank you.

I no longer have access to the email or phone number I used to create my account. My account is still active and in use. I can access my account balance through the number on my Chime card. I can verify my identity with my social security card and driver's license. I don't remember answering security questions when I signed up with Chime, but if they were asked, I believe I would have the correct answers. I haven't received a statement in almost a year. Due to my inability to regain access to online or app services, I am considering discontinuing use of Chime. I've been a member for approximately 3 years. If you could assist me with this issue, I would greatly appreciate it. Thank you.

I recently placed an order on Chime for a debit card and a credit builder card. However, I received two debit cards instead of the credit builder card I was expecting. I am in urgent need of the credit builder card as I have low credit and need it to improve my credit score to rent an apartment. The credit builder card was supposed to be delivered by December 15th, but today is December 20th and I have not received it. Could you please assist me in getting the correct card sent to me as soon as possible? Thank you.

I'm looking for information on why my Chime account was closed. My daughter used my Chime card one night, and the next day I got an email saying they were closing my account. I rely on my Chime account for my stimulus check direct deposit, and I can't change it. Could you please clarify why my account was closed and advise if there's a way to reopen it before my stimulus check is issued?

Today, I attempted to open an account but unfortunately was denied for "security reasons." The questions they asked seemed confusing and not related to me, like inquiring about a lien on a car I own outright or an address related to my son. As a USAA employee, I can provide evidence of my identity with my driver's license. I feel this process was unjust and I just want to open an account.

Hello, I am encountering difficulty accessing my account because I no longer have access to the email and phone number linked to it. The old email listed was [redacted] and the previous phone number was [redacted]. My new phone number is now [redacted]. Could you kindly update this information in your system so that I can regain access to my account? Thank you.

I accidentally broke my phone, and I am unable to access my saved password. I tried to log in on a friend's phone but it requires a verification code sent to my broken phone, which is currently off due to being unable to pay the bill. I also have two-step verification on my email, which is trying to send a code to the same broken phone number. I remember my email password, but I'm unable to access the code due to the broken phone. I'm hoping to recover my Chime password for Christmas. My new email is [redacted] in the hope that Google can assist me in recovering my original account, [redacted] Thank you for your help, and wishing you happy holidays.

My name is Butler McKinnon III from [redacted] NC-[redacted], Spring Hope, NC [redacted]. I need assistance with transaction confirmation codes: R0TYJ-XKMDC for $[redacted] and R107J-SGQHV for $[redacted]. The funds were sent from my Greendot to my Chime bank using Paybills. However, the payments have not been credited to my Chime checking account, and I have not received any notification about these transactions. I would appreciate a detailed explanation as to why the payments have not been received as stated and why they have not been credited to my account. Thank you, Butler Mckinnon.

I've noticed unauthorized activity on my Chimes account. I generally don't make online purchases or payments. Since October, someone altered my password, and I attempted to resolve this over the phone but struggled with recalling my last five transactions. It was challenging to find assistance. I'm eager to resolve this issue promptly to submit my payment request, as the guilty party is spending my funds. Any help you can provide would be greatly appreciated. Thank you.

Hello. I have a question. I have a Chime account, and my issue is that I don't have my phone linked to my Chime card. Also, I can't access my email account to log into Chime. My dog damaged my Chime card, and I need to order a replacement as I can't read part of it, and my stimulus check is going into that account. How can I access Chime without a phone number to order a new card? Will ordering a new card affect my stimulus direct deposit? Thank you, Linda

Hello, I am having trouble accessing my account due to an obsolete phone number listed on my profile. Despite updating it with the correct information, I am not receiving the verification text to proceed. Any assistance would be greatly appreciated. Thank you for your help.

My phone was stolen, which had the app installed. I also misplaced my card, but I am still receiving emails. Just discovered that the $[redacted] stimulus has been deposited. I have my account and routing numbers, along with a Netspend card. How do I transfer the $[redacted] to Netspend? Tried updating my direct deposit info with the IRS, but it's not possible. I would get another Chime card, but I need the funds urgently.

My previous phone, which had the app and my account's phone number, was stolen. I am unable to remember my password to access the website. The 2-step verification keeps sending the security code to my old number. I got an email notifying me that a $[redacted] stimulus was deposited, but unfortunately, I've misplaced the debit card. I am frustrated as I can't believe they issued a check without considering factors like Child Support payments, which affected me previously. I wonder if I can transfer money to my NETSPEND card using my Chime account details. I am feeling desperate and overwhelmed trying to find solutions online. The hold music from Chime is making it harder to endure this situation.

I am having trouble logging into my cell phone account as I have lost my phone number and forgotten my email password. My Chime account is still active, and I am expecting my stimulus payment to be deposited there. This is an urgent issue for me, as my last stimulus payment was also deposited into this account. I need someone to contact me promptly. I have tried calling, but the automated system is unhelpful, long, and confusing. It does not address the specific issues I am facing and just sends me in circles. I recommend improving the performance of your automated system for better customer service.