Chime Customer Service Issues

I am experiencing issues with my account after a federal government payment was deposited on December 3. It seems my Chime account was closed without my knowledge, and I have been unable to access the funds. Despite Chime representatives claiming the account is open, I have not received the remaining balance, which they say is $[redacted] when in fact it should be $[redacted]. I have been in contact with the Social Security office without success as they show the payment went to the old Chime account. This situation is causing me distress as I rely on these payments for essential expenses, especially during these difficult times. I hope to resolve this matter promptly as the funds are crucial for my well-being.

On February 3, [redacted], I reached out to Chime regarding an account my son did not open. Despite repeatedly requesting to speak with a live representative, my pleas were ignored and only email responses were received. The issue with an attempted Amazon Prime Visa card in his name has been resolved, but we need to block his SSN# with the credit bureaus. I mentioned to Chime that my son does not need this account due to his Social Security Disability benefits. While Chime claimed there was no fraud, they acknowledged a violation of their user agreement. We need to understand the origin of funds sent to this account to resolve the matter. Any assistance in reaching a helpful contact at Chime would be greatly appreciated. Thank you. - G.J.

I helped my friend create an account using the referral link from Chime. We were both supposed to get a $75 bonus, but after following the link and setting up the account, we were told there was an issue. Despite doing everything as instructed, the customer service representative was rude and claimed the error was on our end. They refused to acknowledge any fault on their part.

Hello, I require assistance with regaining access to my Chime account. The phone associated with my account is broken, and I can no longer access my old Google account linked to Chime due to this. I've forgotten my Chime password, and I no longer have the phone number connected to my account. My details are as follows: - Natalie Byard - Last 4 of social: [redacted] - Previous address: [redacted] Maple Drive, Kennesaw, GA [redacted] - Email linked to the account: [redacted] - Former phone number unknown and not in use My Chime card, under the name Natalie Byard, with the number 4[redacted] 8[redacted], was activated before my phone issue. The expiry date is 11/24, and the CVC is [redacted]. I seek to access the app or website to update my personal information and utilize my card/account. Thank you in advance for any assistance in resolving this matter. Best, Natalie Byard [redacted]

They are going to deduct $[redacted] from my direct deposit tonight, which I cannot afford. Initially, they took $[redacted] for December and another $[redacted] for January for something called Google YouTube, which I am unfamiliar with. They reimbursed me $[redacted] a few weeks ago from where they had taken out $[redacted] for two months, but now they want to charge me all at once. This would leave me unable to pay my bills. I would never have knowingly made a nearly $[redacted] purchase online. Please investigate my situation and assist me. I cannot have $[redacted] taken from my $[redacted] direct deposit as my landlord will be upset. Thank you for your attention. Sincerely, Jonathon N.

My ex-boyfriend managed to access my Chime account by using a picture of my state ID that he had on his phone. He also knows my social security number by heart. He changed my email and password, and stole my $[redacted] stimulus check while I was unable to access my account. My previous email was [redacted] I need help regaining control of my Chime account before the next stimulus payment arrives. I would like to set up additional security measures, possibly a security password, to prevent unauthorized access. I prefer speaking with a customer service representative over messaging. I suggest removing the state ID proof option since several people have access to my ID. I can video chat to verify my identity instead. My new email is [redacted] I still have my debit card and do not need it to be canceled, only the account information to be updated.

I opened an account with your company over a year ago. Due to various reasons, I haven't used my card actively. When I visited a [redacted] about two months ago and deposited $[redacted] into my account, I was unaware that my account had been closed. When I tried to withdraw money at my bank's ATM for a bill payment, I couldn't access the funds. Checking the Chime app, I discovered that my account was closed. Despite multiple emails to Chime, I received vague responses and was only told that I'd get my balance in 30 days. It's almost been two months, and I haven't received anything. I am eager for information on how and when I'll get my money.

My ex-boyfriend has accessed my Chime account by using a picture of my state ID and knowing my social security number. He changed the email and password, and even took my stimulus check while I was unable to access my account. My previous email was *****@***.com. I need to speak to a customer service representative to secure my account with a unique password. I suggest removing the ID proof option since multiple people have access to my state ID. I am willing to video chat to verify my identity. My new email is *****@***.com. I still have my debit card and do not need it to be canceled, I only need my account information updated.

I suspect my phone was stolen, and my Chime account was open on it. With the upcoming stimulus payment, I am concerned that whoever has my phone now may have access to my account. I fear they can make online purchases using my information. I still have my card but closing this account might prompt the stimulus payment to be issued as a check. Unfortunately, I've lost access to Wi-Fi, and my neighbor is kindly providing a hotspot for me to send this message. However, I cannot receive emails. If necessary, please contact me through my neighbor at [redacted] with the subject line ATTN: Corinne Murphy. Your swift assistance in this matter is greatly appreciated. Thank you. Corinne Murphy

Hello, my name is Samuel B. I've misplaced my card and am in need of a new one. I do not have the associated card number anymore, and I no longer live at the address linked to this account. Without access to my account balance, I was wondering if my stimulus check has been deposited onto the card. Before replacing the card, I would like to verify this information. Kindly advise on the steps needed to obtain a new card and check my account balance. The lost card situation has been ongoing, and I'm now able to address it. Thank you and have a great day.

I am experiencing difficulty viewing my credit card details, specifically the card number and expiration date, on my credit card account. I need to verify my information with the IRS using my credit card to resolve an issue before a potential freeze. While I have the credit card, I am currently away from home caring for my sick father and only have essential items with me. As a result, I do not have the physical card to access the last 8 digits of my credit card number. Any assistance would be greatly appreciated. You can reach me at [redacted] or # [redacted]. Thanks, Annastacia Grayson

I am having difficulty accessing my Chime account since my phone is broken, and the two-step verification process requires a phone number that is currently inaccessible. I have disputed charges, and my card has been canceled, making it impossible for me to use an ATM or access my account. As a single mother depending on that account, the security measures are causing significant inconvenience, and I urgently need access to transfer money. The current situation is untenable, and I need a solution promptly to ensure my children are provided for.

I am trying to access my account and routing numbers for my Chime checking account where my stimulus payment is deposited. The email associated with my Chime account was compromised and deleted, and I suspect it was done by somebody I know, my sister. Unfortunately, I cannot use the phone number linked to my account anymore, and the automated system is not recognizing it when I try to get assistance. I am stuck in a loop when trying to verify my date of birth. Previously, I could easily get through to a live person by providing my debit card and social security numbers. I need help resolving this issue.

My partner's stimulus payment is scheduled to be deposited into this account on 3/17/[redacted]. The first stimulus went through smoothly, but the second one got rejected because CHIME didn't notice that all the necessary documentation was provided to prove that we filed a joint tax return and both our names are on it, along with our NYS Identification cards. There should be no issue with his deposit going through and clearing the negative balance on the account. Please prioritize this request and ensure that his payment is deposited promptly since we have submitted all the required documents. It's challenging to reach you via phone, and responses take weeks. I have had a frustrating experience with CHIME, but we need these funds urgently, so please handle this matter efficiently.

My account got closed after a credit from Sally Beauty Supply was taken. I had no outstanding balance but was owed $13.04 and $72.21. My stimulus check was supposed to go into that account, but now it's closed because of alleged policy violations. I've had the account for over 2 years with only legitimate deposits and transactions from grocery stores and nail salons. The situation is causing me a lot of stress. I appreciate Carlos from the dispute team's help, but I really need to speak with a manager or general manager to resolve this. I recently won a dispute with another company, but Chime mistakenly deducted $18.24 and closed my account instead of admitting their error. Now, I can only communicate via email, which is frustrating. I want to know the exact amount they owe me without having to wait for 30 days, especially since they didn't wait to take their money. The whole process has been unprofessional, and I insist on speaking with a higher-up like a manager or area supervisor, as the dispute team isn't handling this fairly. Thank you, Latricia C.

I spent the whole afternoon and evening today on your website and app attempting to withdraw cash for the first time. According to your app, I should be able to go to various stores like 7-11, CVS, Target, Trader Joe's, and retrieve up to $[redacted] per location. However, after 7 hours, none of these stores seem to be familiar with Chime. They either do not know about it or claim I can only take out $40 if I make a purchase. I have contacted stores in your network and even Walmart, to no avail. Interactions with your chatbot were unproductive, and calling customer service didn't lead to speaking with anyone. Eventually, I used a US Bank ATM in your network, which charged me $3 and only allowed a $[redacted] withdrawal. I am frustrated by this whole ordeal, which consumed most of my day and night. While your service was fine before, the first attempt at cash withdrawal has been a nightmare. I am disheartened by the runaround and demand assistance via email and a phone call. I am unable to even save this message due to your system flaws. I am repeatedly asked to log back in every time I navigate away from your app, along with receiving unnecessary codes and requests to change my PIN. This experience is extremely frustrating, and improvements are necessary.

I made a reservation for a weekend stay at Ramada by Wyndham in Birmingham, arriving on the 11th and checking out on the 15th. However, on the morning of the 12th, they unexpectedly charged me an additional $[redacted]. I inquired at the front desk, but they couldn't explain the charge and assured me it was a deposit that would be refunded. Despite reassurances, the money is still pending in my account, causing it to go into the negative. This unauthorized charge has put me in a difficult financial situation, as I wasn't informed about this deposit beforehand. I've contacted customer service without much help. They claim it'll take another four to six days for the money to be returned. I'm at a loss on what steps to take next.

I have been banking with Chime for years, so it was a shock to receive an email on March 2, [redacted], stating that my account was suspended due to suspicious activity. I explained to the representative that this was a mistake; as a tax preparer, my income varies depending on the number of clients I have each week. Last year, a similar issue arose, but my account was not suspended. It has now been three weeks since my account was suspended, and I have not received any updates from Chime. Despite calling multiple times, the customer service representatives seem unable to help or comprehend the situation. When asking to speak to a support specialist, I was told to email them, but I have not received a response to my numerous emails.

Hello, I am Davion P. Last week, on either Saturday or Sunday, I logged out of my Chime account to let a friend use the app since his phone had died. When I tried to log back in, I noticed it was linked to my old phone and I couldn't get the verification code. I provided photos of my ID, followed the verification process, and even called customer service but only got a machine. It's been a week, and I can't access my funds to pay bills. I hope for a prompt response to resolve this issue. Thank you.

I am reaching out on behalf of a friend who is accompanying me because his cellphone and wallet were stolen. The thief has obtained his personal information, including his social security number, ID, and numerous credit cards such as his Chime card and Cash App card, as well as access to his bank card, Venmo, PayPal, and more. As a result, my friend has lost access to all his accounts as the passwords were changed, even his Gmail account. I have assisted him in creating a new Gmail account and have reached out to Facebook and Cash App. He is eager to prevent any unauthorized charges or withdrawals and is requesting to have his card canceled and locked to safeguard his funds. For further assistance, he can be contacted via his new Gmail account at [redacted] and his new cellphone number at [redacted]. He is appreciative of any help offered. Thank you for your support.