Chime Customer Service Issues

I applied for a new Chime account in January but haven't received my card yet. After contacting Chime, I was informed that the card was sent back due to an incorrect address. I sent my California Driver's License to update the information, but it seems the zip code is still wrong. I am eager to receive the new account and can provide the necessary information again. I aim to set up a direct deposit from my work and have been corresponding with the email address linked to my account details to resolve this issue.

My account has been suspended by Chime due to unusual activity prompting a request for proof of address and a state-issued ID. However, I am currently unable to renew my ID due to the COVID-19 situation causing delays in the renewal process. The online system necessitates an in-person visit to the Kent office for renewal, which requires an appointment. Despite my efforts to schedule one, there are no available slots within the 30-day window on the website. I urgently need access to my account as there are vital funds amounting to almost $[redacted] that I need to support my children. I'm committed to resolving this matter and ensuring my dependents are cared for.

I was arrested on Feb 11th, a few days after losing my phone and wallet or having them stolen. My wife removed my phone number from our joint accounts for safety. I use Chime, Cash App, and NetSpend, all requiring two-factor authentication. I couldn't regain access to my phone number from Cricket after 30 days. I'm locked out of my email due to two-step verification. My wife shared the new number, but we struggle as all our funds, including stimulus checks and tax returns, are in my Chime account. Chime support requested a phone bill to verify the new number, but claimed it was linked to another account. I provided proof of ownership but am still waiting for resolution. I need to update my email to [redacted] and phone number to [redacted] on my Chime account. I've submitted my ID and last four digits of my Social Security number, but I'm unable to access the funds shared with my wife. Your assistance is appreciated.

My Chime account has been locked for almost 8 months now, and there is over $3,[redacted] in it. I have tried calling customer service multiple times to no avail and have only been directed to an email address. Even after being promised a check, it never came. Now, I am being informed that my funds won't be released due to suspicious activities on the account. It feels as though I am being unfairly kept from accessing my own money.

I believe my account has been hacked. When I tried to log in, I encountered issues with my Social Security number and the email I used for verification and password reset. The email associated with my account has been changed. I have contacted customer support via email at Chime and provided a copy of my ID, a bill with my name and address, the last four digits of my social security number, and my birthdate. Despite an initial reply asking for a clearer copy of my ID, I have not heard back since. I need guidance on what steps to take. My name is Pollyanna H., my birthday is seven2381, and the last four digits of my social security number are [redacted]. The last four digits of my active Chime card should be [redacted], but a new one with the last four digits [redacted] was possibly issued.

I opened an account with Chime last year in December. Before using it, my debit card was stolen and $[redacted] was illegally spent. It was a traumatic experience as my home was broken into, and I had to involve the police. Despite all this, Chime reassured me repeatedly not to worry, that I would get my money back. I sent all the required documents and receipts, but to my disappointment, my claim was denied. This whole situation has left me and my grandkids homeless.

Chime recently closed all my accounts, containing all my funds, citing issues with different emails, password resets, and requests to change cards. Despite previously expressing concerns about potential identity theft, they claimed non-receipt of shipped items, not considering my living situation in a back house as a single father to a 9-year-old boy. After trusting Chime for six years, I now feel like I'm gradually losing everything without any response from them. Upon researching, I discovered similar experiences from many others. Unfortunately, I have become a major victim of identity theft involving money laundering and terrorism, with Chime seemingly mishandling my case, painting me in a negative light. I am overwhelmed, having filed numerous police reports and gathered evidence to prove my innocence, including misuse of my Medicaid benefits. I am considering legal action against any responsible party for the loss of my assets and the emotional distress I am enduring.

I recently got a new phone with a different number, and now I can't access my Chime account because it's sending the login code to my old number. I've been trying to contact customer service for days but keep getting asked to send my information, which I've already done multiple times. I can't even use my card for purchases. No one has called me to explain how to access my account. I've spoken to 7 or 8 representatives already and I'm still locked out. Can I delete my old account and create a new one with my funds transferred over? I urgently need access to my money.

I am still waiting for the resolution of my dispute regarding unauthorized transactions and the replacement of funds in my account. I have provided all the necessary information to proceed with the investigation to confirm fraudulent activity. I believed that filing a dispute would initiate an investigation to address any fraudulent activity. I am now concerned about the safety of my money with Chime as no legitimate corrections have been made after my account was compromised and my funds were stolen. I was assured that my funds would be secure at all times and would be replaced if any fraudulent activity occurred.

My Chime account has been hacked, including my phone and email. I need my account closed, but I no longer have access to the phone number associated with the account, so I don't have the account or routing numbers. I do have my card, but I'm worried about not receiving my tax refund in that account. Please assist me. My name is Anita Lea Parker, born on 07/13/[redacted]. I can provide more details if needed, and I urgently need to speak with someone. You can reach me at [redacted].

I have been trying to contact you via email but it seems like the messages are not going through. I have sent you an email from my new email address and attempted to call as well, but the phone number change request for my account is not being recognized. I am temporarily using the phone number [redacted] that my friend lent me while resolving this issue. My email address is [redacted] The last four digits of my social security number are [redacted]. As I lost everything in a theft, these are my new contact details. Please address this matter promptly as I have just been paid and cannot access my account. The credit Builder card is also disabled, preventing me from using the account. Kindly reply to my email as soon as possible to confirm the changes or call me at [redacted]. Thank you and have a great day.

I am reaching out on behalf of my late son, Domonick T. Weaver, who passed away on 16 Feb [redacted]. He left me in charge of handling his personal affairs, including accessing funds on his Chime card ending in [redacted]. Unfortunately, he did not share the password or four-digit number with me. I have updated all deposit accounts to reflect my information. Should you require it, I can provide a copy of his death certificate. My name is Richard W. Weaver, and I can be contacted at [redacted] or [redacted], or via email. Social Security Administration has informed me that posthumous deposits might be returned to the agency for settlement with his estate. Your guidance on how to proceed would be greatly appreciated. Thank you.

I am currently on full disability and face challenges due to emotional struggles. I had a former friend assist in setting up a Chime account, but now we are no longer on good terms, and they possess my Chime card and account details. It appears that a deposit of $4,[redacted].00 from Social Security Disability was made into the account, and I urgently need access to these funds as I am currently homeless. Assistance in retrieving my money is crucial for securing housing. I am reaching out with the help of a friend. My name is Richard Eugene Hanger Jr., born on 07/25/[redacted], and my social security number is [redacted]-90-[redacted]. Your support in resolving this matter is greatly appreciated.

I am inquiring about a return I made in-store where the refund was credited to my Chime card. However, when attempting to use the card, it was declined. I'm unsure if refunds to Chime cards take a few days to process or if there is an issue since the app is not showing any funds, pending transactions, or any indication of the refund. I am seeking advice on what steps to take next if the refund does not reflect on my card and continues to be declined.

On February 10, [redacted], I noticed two separate charges from Cover Letter Now: $1.00 and $1.85. Later, on February 25, [redacted], another charge of $19.85 appeared on my statement. After contacting Cover Letter Now to request a refund and close my account, I was assured by a representative that the refund was processed, providing me with transaction number [redacted]46. Additionally, on April 1, [redacted], I made a purchase on Walmart.com for approximately $57. However, I decided to cancel some items from this order, resulting in a refund of $43.44. I seek to have all the funds from these transactions returned accordingly. I believe the issue may lie with Chime Bank rather than the merchants. Once the refunds are received, I plan to close the account.

I need to update my contact information for my bank account. I recently lost my phone, and I suspect someone may be trying to access my account with it. I now have a new phone with the number [redacted]. I want to ensure that only authorized phones have access to my account, specifically this new phone and any others I approve. My email for the account is [redacted]

I have a complex situation that I need assistance with. I usually keep my card locked until I need to use it. Last night, I accidentally broke my phone and had to unlock my card to make a purchase. After changing my phone number to access my account, everything seemed to be in order. However, this morning I purchased a new phone and attempted to revert to my previous phone number. Unfortunately, I ended up locking my account. The remaining amount of my stimulus money is on my card, but I am unable to access it as my account requires a valid ID, which I do not have. I was only trying to make a temporary change until I could replace my phone at Walmart later this morning. Now, my money from the first two stimulus payments is trapped, and I urgently need those funds. Your help in resolving this issue would be greatly appreciated.

I have been eagerly awaiting the arrival of my money from you, much like the situation with the card you were supposed to send earlier. I waited for 18 days, which led me to close my account due to incurring a substantial late fee. Initially, I was understanding when you mentioned the card would arrive in 7-10 days since my bill wasn't due until the 9th day. However, after 18 days with $[redacted] at stake, it's a considerable sum that shouldn't be delayed. My mother faced a similar issue with a different bank and ended up winning a court case over $[redacted], being awarded $19,[redacted] due to their mishandling of her funds. The address I provided to you is correct, and my current address is [redacted] State Highway 16 S, #[redacted], SA, TX [redacted]. We are in the process of relocating. Your negligence has caused undue stress by increasing my bill. I expected better service as I work hard for my money. I've sought legal advice, and my attorney confirmed I have a strong case regarding the delay of over $[redacted] and the violations of state laws. Please, send the money promptly to avoid further legal action.

I previously had an account with Chime that got closed. They sent me another card, but it wasn't activated. Since then, two of my stimulus checks have been deposited into my old account, which ends in [redacted] under the name Connie Lingus. I want access to the funds in that account, as I no longer have a card for it and can't log in. I'm puzzled as to why my account was closed in the first place. The first stimulus check went into that account before it was shut down, and even though a new card was sent, I couldn't use it. The last four digits of the account are [redacted], and it should be under Connie Linkous. I still haven't received my stimulus payments and need assistance in retrieving the money from that account. Unfortunately, I don't have the full account number anymore. My name is Connie Linkous, and my contact number is [redacted]. Any help would be appreciated.

I had an account with Chime and received my first stimulus check through them. My account was closed, but Chime sent me another card that I couldn't activate. I switched banks since then but haven't received my $1,[redacted] or $[redacted] stimulus checks. The IRS said they deposited the funds into my Chime account, which I believed was closed. I don't have the card anymore, and my money is inaccessible. I need the $2,[redacted] the IRS deposited. I'm in a tight spot and can't afford the fee to access my funds or to talk to someone. I urgently need assistance to get my money.