Chime Customer Service Issues

I have been a loyal customer for three years and receive both weekly and monthly direct deposits. Despite having accounts with other institutions, I solely use this bank for my direct deposits. I recently had a frustrating experience with customer service while trying to understand why I am only approved for a $45 limit when I regularly deposit a significant amount from my unemployment and SSI. I simply want transparency in why I am not eligible for more. I believe it is my right to know why I am being limited and request either a satisfactory explanation or a solution to this issue. I am open to exploring other banking options, but I first need clarity on my current situation before making any decisions.

I received a $[redacted] unemployment direct deposit into my account on Tuesday, April 13th, [redacted]. All my transactions went smoothly until I tried to link my Chime account to another one of my accounts for fund transfers. When attempting to log in, I discovered that my account was inaccessible, with no prior email notification of suspension or cancellation. After contacting Chime, they requested various documents for verification, which made me uneasy. I explained that my account was solely for receiving unemployment benefits, and the source of funds hadn't changed. I sent the required documents, including the ones used for unemployment identity verification, and a screen recording showing the direct deposit change. Despite being told to expect a response in 2-3 business days, it is now Tuesday, April 20th, [redacted], and I have not received any updates from Chime.

I was charged twice by Amazon for an order of two dog leashes on 3/18/[redacted] totalling $17.68. One leash was shipped on 3/18, and the other on 3/19, resulting in separate charges. Amazon customer service informed me that a credit was issued on Reference# 28RPVQK6LAAQWM09CXXZT in late March [redacted], but I have yet to see it reflected in my chime account. The transaction does not show in my Amazon account either. It appears there may have been an error in processing the credit. I appreciate your help in checking the status of the credit. Thank you. - M. M. 🕊️

I am experiencing difficulties accessing my account, mainly used for receiving money from my son's father. Unfortunately, he only sent money once six months ago. Currently, there is little to no money coming in. My phone broke recently, and I have a new number, rendering me unable to access my Chime card and funds. I am struggling to find assistance in this situation. Despite receiving $[redacted] from my ex, as a single unemployed mom, this money is crucial. However, the lack of access to it is distressing. The absence of online chat support for account access issues is a problem. At this point, without access to the funds, my children and I will go without this weekend, especially as I have recently lost my mother and sister. With no one else to turn to for help, and being out of work for the first time in 15 years, the situation is dire. Sincerely, Steffany

I am puzzled by the hostility I have encountered from this company. I have made numerous attempts to be reinstated, but I am consistently denied. Despite providing accurate information on my application, my responses are viewed with suspicion. I receive mail at my current address regularly. I am now employed and focused on my small business, yet the application questions do not align with my situation. My identity was stolen, resulting in issues such as someone misusing my V.A. loan and facing unexplained complications with the IRS, car loans, accidents, and a significant drop in my credit score. Throughout this challenging ordeal, I have experienced blatant racism and unfair treatment. Despite my efforts to clarify matters, I am repeatedly portrayed as a criminal. I am struggling financially, behind on bills, and face possible homelessness due to difficulties identifying the necessary parties for ACH transfers. Support has been lacking, leading to further distress. It is not just a matter of race; I have faced similar challenges elsewhere. I have no grievances against Chime and wish to collaborate positively. I am currently experiencing similar issues with PayPal, despite not engaging in any fraudulent activities. Thank you.

I recently contacted customer support to request a replacement card after being double charged for an item by an online service. The Chime representative assured me the new card would arrive within the week, yet it never did. When I checked on the card's status, I was informed it was never sent. Additionally, the Chime app is not allowing me to transfer funds to another account without explanation. This situation is beyond frustrating as it has locked up all my funds within the Chime system, while my bills are due. The delayed card has put me in a difficult position. I am incredibly disappointed in the poor customer service provided by Chime and have decided not to use their services ever again. I will also warn others to steer clear of this service. The mishandling of this issue has left me no choice but to consider switching to a competitor. Thank you.

To Chime Bank Customer Service, I recently contacted unemployment regarding a check of $6,[redacted].00 that was processed and deposited into my closed Chime account on 3/31/21. Despite the deposit, the funds have not been returned to the NJ Dept of Labor nor forwarded to me. I urgently need assistance in tracking where the funds have gone. If unresolved, I may need to involve my attorney. The situation has left me homeless since November [redacted]. I was assured that any deposits into the closed account would be promptly returned to the sender. Please address this matter promptly. Thank you, K.T. Sent from my iPhone

I suspended my account after my phone was stolen. When I got my replacement phone and reached out to reopen it, they requested additional verification. After submitting what was needed, I still have not received an update. I hope they will contact me soon rather than just asking for patience. This situation reminds me of a previous hacking incident, and I wish they would communicate better, like other banks do. They said I am approved to access my account, so I wonder why there's a delay. I need access to my money, especially since my bills are now overdue and my direct deposit is affected. Chime, please expedite the reopening of my account so I can use my funds.

Hi, I'm Kristina. I'm having trouble logging into my account because I can't access my recovery email. It would be helpful to have additional security options, like answering security questions or inputting a previously known password to verify my identity. Is there a way to regain access to my account quickly? Thank you.

My name is John C. Garcia, and I am very unsatisfied with the support I have received from Chime. Their unprofessional behavior has caused me to lose my job as I had to take too many days off due to stress. I had already sent proof of my situation once, but now my account has been closed without my knowledge. I am unable to access my account because I forgot my password. I urgently need access to my money so I can provide further proof. If this is not resolved promptly, I will have to involve my attorney to address the mental stress this situation has caused me. I am prepared to handle this calmly, but the responsibility lies with you. Please contact me via email at [redacted]. Thank you, John C. GarciaDOB: 10/28/1974SSN: [redacted][redacted] Montcalm Dr, Pueblo, CO [redacted]

I recently got a new phone as my old one was broken. I tried to log into my Chime account to transfer funds to my Cash App, as I am waiting for my new Chime debit card to arrive. This card is the only way for me to access my funds, as I don't have access to Venmo, and other options won't work for me without it. When I checked my temp card on Chime, there was a hold placed on it. Despite calling three times and messaging Chime, the issue has not been resolved in 5 days. This situation has caused me to miss work, run out of gas, have my car towed, and be suspended without pay. My kids rely on me, so it's crucial to resolve this promptly. I have kept records of everything and simply want Chime to either issue a new temp card or remove the hold. This delay has caused significant hardship, and I'm hoping for a quick resolution before further consequences arise.

My account was used fraudulently. The person who helped me set it up recorded my login details without permission and transferred my stimulus check while I was in Jasper County Jail. I can provide a letter of incarceration to prove the dates. I am looking to get the money back and secure my account from further access on all devices. The person didn't have my credit card information but used my login details for the fraudulent transfers. I need to speak with a live customer service representative to address this as the normal service options do not cover my specific situation. Could you provide instructions to contact a live person? Correction: The email address I provided was wagoner.thane @gmail.com. Apologies for the mistake.

Hello, my account information is as follows: Elefteria Klages, born on 11/19/[redacted], residing at [redacted] W. 141st St, Gardena, California [redacted]. The last four digits of my social are [redacted], and my email is [redacted] I encountered issues using my account as my card was not delivered after signing up a few months back. Additionally, I am unable to recover my account due to having no access to the phone number ending in [redacted]. When trying to reset my password, I'm asked for the last 4 digits of my card number, which I don't know. I am eager to resolve this matter promptly to utilize your card services. Please contact me soon at [redacted]. I appreciate your assistance.

I received a payment check from my ex-husband through Key2Benefits for bill pay of $[redacted] on 05-22-[redacted]. Even though it showed as accepted this morning, the money hasn't reflected in my account. When I inquired, a representative mentioned the check was rejected for being submitted twice, which I assure you was unintentional. The check clearly specifies it's for deposit only into my Chime account besides providing my account number. I'm limited to cash it only at Chime and urgently need the funds to settle overdue bills. Could you please allow me to resubmit it and ensure to pay me once it fully clears? Returning the check to my ex-husband and then mailing it back will be a time-consuming process. I've been waiting for this payment since 05-13-[redacted]. Kindly confirm this with Key Bank Bill Pay. The check's number is [redacted] for $[redacted]. Thank you for your attention to this matter.

Recently, there was a problem with my Chime account where it was hacked. An amount of $17,[redacted] was deposited, but when I tried to use it, I couldn't access my account. Upon calling, I discovered that $9,[redacted] and $1,[redacted] were withdrawn without my authorization. Chime requested various proofs of my identity to regain access, and eventually, I found someone had accessed my account. Despite contacting the dispute department, they initially claimed there was no problem, but later agreed to rectify the issue. However, I have not received any updates yet. This money is essential as it is for my family's cancer fund. I have surgery approaching, and this financial support is crucial for their survival. I urge for a prompt resolution as my situation is urgent. Thank you.

Good afternoon, On the morning of the 25th, I received two emails from Chime®. One email notified me of the termination of my savings account without providing a reason. The second email mentioned that the combined balance from my checking, savings, and Credit-builder accounts will be sent to me in the form of a check within a month. I am confused and would like to understand why this happened. I can't access any funds through the mobile app, ATMs, or cash-back options. I am moving in five days, and this has left me in a desperate situation. I have been a loyal customer for over three years and have a good understanding of the company's rules and regulations. I have not engaged in any unusual account activities. I need help urgently. Thank you.

Good afternoon. I had a rather unpleasant morning on May 25th when I received two emails from Chime®. One email informed me of the closure of my savings account without providing any explanation. The other email mentioned that the combined balance from my checking, savings, and Credit-builder accounts would be mailed to me as a check within a month. I am baffled by these actions and unable to access any of my funds through the usual methods like the mobile app, ATMs, or cash-back. I am facing a dire situation as I am scheduled to move in five days and urgently need assistance. Despite being a loyal customer for over three years and familiar with the company's rules, regulations, and terms of service, I am unsure of what triggered this sudden account closure. I have not engaged in any unusual account activities. I would greatly appreciate it if someone could contact me to help resolve this issue promptly. Thank you.

Good afternoon. Unfortunately, this morning on May 25th, I received two emails from Chime®. One notified me of the termination of my savings account without providing a reason for it. The other email mentioned that the total balance from my checking, savings, and Credit-builder accounts would be sent to me in the form of a check within a month. I called their customer service, but it only led to a dead end. After going through the automated prompts, I was instructed to email customer support since my account had been closed. This situation is urgent as I am moving in five days and need access to my funds, which are currently inaccessible through the mobile app, ATMs, or cash-back. I have been a loyal customer for over three years and am well-aware of the company's policies. I have not engaged in any unusual account activity. I urgently require assistance and would greatly appreciate it if someone could contact me to help resolve this issue and access my funds. Thank you.

Good afternoon. Unfortunately, this morning on the 25th, I received two emails from Chime®. One informed me of the termination of my savings account without providing a reason, while the other mentioned that the balance from my accounts would be sent as a check within a month. I tried calling customer service, but after the automated greetings, I was stuck as I was instructed to email them for support after dialing in. I'm desperate for answers as all my funds are inaccessible and I'm supposed to move in five days. I've been a loyal customer for over three years and understand the company's rules well. I haven't engaged in any unusual account activities. I urge someone to assist me as soon as possible. Thank you.

I attempted to create an account a few days ago, but the process was problematic. Each time I stepped away, I had to start over. I got stuck when asked to verify my identity as I needed my license and was interrupted, causing a delay. Today, when I tried to sign in to finish setting up the account, I had to re-enter all my information. Unfortunately, when I entered my email and password, it said an account couldn't be made at that time. The repeated prompts and delays may have caused this issue. I now have time to complete everything in one go and have my license picture ready on my phone. Could you please assist me in resolving this matter? My email linked to the account is [redacted]