Chime Customer Service Issues

Hello, I submitted a claim last June that was denied, but I've faced difficulties with the process. I've been trying to retrieve information on the Bank of America account where my $[redacted] was deposited but have been unsuccessful in getting the details. Without this information, I'm unable to move forward with my concerns. I need the name of the account holder to understand what happened to my money. The lack of cooperation from the bank has led me to feel mistreated and frustrated. I've spoken to a manager who refused to provide his name and was impolite, adding to my distress. I feel wronged by the situation as I did not authorize the transaction and seek resolution promptly.

My name is Naomi Peoples. You can reach me at [redacted] or email me at [redacted] My mailing address is P.O. Box [redacted], Lake Arrowhead, CA [redacted]. I am concerned because Chime unexpectedly blocked, suspended, or closed my account without providing a valid explanation. I encountered issues with a dispute investigation and submitted complaints. Afterward, I lost access to my account through the app and received emails inaccurately claiming unauthorized access. The sole problem I faced was a $69.99 transaction. All my funds are tied up in this account, and I am unable to obtain any details. Despite submitting requested verification documents such as bills, lease, ID, social security, selfie, tax documents, and a credit letter from Capital One, I remain unable to access my card or retrieve information. The app indicates that my account is suspended or closed, leaving me in a difficult situation. I seek assistance to resolve this matter promptly.

I'm having trouble accessing my Chime account. I'm unable to receive a link to reset my password for Chime. I've been a Chime member for over two years, but it's been a while since I last logged in, and I no longer have my Chime debit card, so I don't have the last four digits of my card number. I just want to reset my password to update my details and start using my account again.

I am experiencing significant issues with Chime customer service. They have locked my money claiming there was suspicious activity, but I am the one trying to access my account. They cancelled my card without a valid reason, causing me great distress. I am unable to log into my account online and when I called, I was informed that customer service was closed, even though I've reached them in the past late at night. I am frustrated and seek an explanation for this treatment. I may escalate this matter by contacting the Better Business Bureau, the Attorney General's office in my state, and the Federal Bank Commission. It appears there may be a disconnect between the upper management and the front-line staff at Chime, which needs to be addressed promptly.

Hello, my name is Joel Arce. I am experiencing issues with my Chime card on the mobile app. I previously had the app on another phone, but after changing phones, I forgot to transfer everything to the new device. I need assistance reinstalling the app on my new phone with a new number and a new Gmail account. Today's date is June 11, [redacted]. I am still encountering problems with the card and the app on my new phone. I have contacted customer service multiple times, but I am unable to proceed as it requires my old cellphone number, which I no longer have access to or remember. Please respond to my inquiry as soon as possible. Thank you. I have been a Chime customer for over two years. Please assist me at your earliest convenience.

Last night, I accidentally entered the wrong phone number and now I can't access my account because it got locked out. My new number since November is [redacted]. I have tried everything in English, but I am not getting any help. They are asking for all sorts of information, even my blood type. I am Karina Monreal. I have tried to explain that the phone number was assigned to another closed account before and now it's mine. Please, I need to regain access to my account. Can someone please call me? I'm desperate, and I'm not lying. I just accidentally pressed a button and now I can't remember my password. Please help me.

I am Antwan Lyons, and I am reaching out about my account that got closed before I could access my remaining funds for my business and rent expenses. I have emailed Chime support and tried to call them without receiving a response on when I will receive the balance left in my closed account. The problem is that my account was shut down on May 25, [redacted], and now it's June 9, [redacted]. My rent and bills are overdue, and I was informed that a check should have been sent to my home within 3-9 business days, but I have not received it yet. I am trying to understand the delay and what is happening with my funds.

I've been struggling to access my account after attempting to update my phone number. Despite providing the information requested by Chime representatives, I'm still unable to regain entry. They mentioned that the new number is linked to another account beyond my control. I cooperated by answering security questions such as my recent $[redacted] payment to Cox Cable and explaining the frequent 99-cent game purchases. I also detailed that my Social Security direct deposit is my income source. Despite sending a photo and my Social Security details, Chime requires a new number receipt for access. While I can call the number linked to my account, I can't withdraw my $32 savings balance urgently needed. I recall wanting 10% from my check to go to savings, but now I prefer none allocated there due to the access issue.

Hello, my name is Jisiah W. I was expecting funds to be deposited into my account, but it was closed right after the agency verified it was mine. I'm puzzled as to why it was closed as I could have easily covered the negative balance of $[redacted].03 once the funds arrived. I now have the money to settle it, but I'm unsure how to proceed since I don't have access to the account. I need assistance in unlocking my account and resolving this matter. If you can help me unlock my account, I'm prepared to pay the negative balance today.

Several months ago, my Chime card was stolen along with my phone containing all my account information and passwords. Chime sent me a new card, but when I updated my address and phone number, the new card was mistakenly sent to my old address where my cousin activated it without authorization and withdrew $[redacted]. After trying to update my address to my new P.O. Box, Chime mistakenly sent the new card to the old address again. I need assistance updating my information, recovering my email and password, as well as starting an investigation into the unauthorized withdrawals. My new email is [redacted], and my new phone number is [redacted]. I hope Chime can quickly resolve this and issue a new card while investigating the incidents. Thank you for your help. Sincerely, D.M.C. Holbrook.

Update as of 7/3/21: Still waiting for a refund, encountering unhelpful responses, and the defective merchandise remains unfixed, now requiring over $[redacted] to repair. Feeling extremely stressed about the situation. I am in the process of seeking a refund for a highly defective product I purchased worth over $[redacted]. Despite multiple attempts, I have not received assistance resolving the issue. The merchandise received was not as described and faulty, leading me to request a refund urgently. The situation seems to be a challenge due to the significant amount involved. I returned the item on June 3rd, but have yet to see any refund credited. The product is currently at a repair shop and unusable. I have communication evidence of my attempt to resolve the matter with the merchant, who is now unresponsive. I have taken further steps like filing a police report, but the problem persists. I have supplied a comprehensive account of the defects, along with evidence of return and the repair costs exceeding $[redacted]. I am willing to provide any additional information necessary to facilitate the resolution of this issue. Your assistance in this matter would be greatly appreciated.

I deposited $1,[redacted] onto my Chime card and confirmed the balance on the ATM was also $1,[redacted]. However, when I tried to withdraw cash, it was unavailable. Upon checking my Chime app, I was prompted to log in or set up direct deposit, which I did not need to initially load my $1,[redacted] onto the card. I contacted customer support, but they could not provide any details and mentioned that the support team will send me an email. It appears my account was closed without explanation. My card is inactive, and my funds seem to have disappeared. This situation is incredibly frustrating. I am unsure how this can happen without proper communication. I need assistance in retrieving my money. It is concerning that I am being treated this way. I hope to resolve this issue promptly.

I have been unable to access my Chime account since the beginning. I have been in touch with Chime support and security, sending all requested documents. However, I have been locked out again due to suspicious logins. I updated my email address as my phone was broken, but they told me to contact them again once I have a real phone number. I have used the card for online purchases but haven't received statements or know my balance. Despite making recent purchases, I haven't received any emails or statements. I feel like I'm being robbed. Please assist me with this issue. Thank you for your help. - Dawn H. 🌸 Chime email: [redacted]

I work in construction, and unfortunately, both of my phones have broken down consecutively. I initially switched my phone number from [redacted] to [redacted], which also broke. Currently, I am using a phone linked to my girlfriend's account, and we are both associated with it. I urgently need to restore my original phone number, which is the same as my fiancée's on her account. I'm facing difficulty accessing my account due to this phone number issue and urgently need assistance. I've been unable to reach out to your customer service, and this situation is becoming critical. I require immediate access to my account as it's an emergency, and I need to make a payment using my credit card for a rental car. Unfortunately, I'm unable to log in as my phone number and other details are not being recognized by the system.

I recently attempted to withdraw money from an ATM, and received a notification stating that my Chime account has been closed. There is still a balance of approximately $[redacted] on the account. The message instructed me to reach out via email for further instructions on how to reactivate my account. You can contact me at [redacted] or via email at [redacted] I am uncertain as to why this occurred, perhaps for security reasons. This is my first experience using the card, and after making one successful transaction, I encountered this issue on my second attempt to withdraw money. I look forward to your prompt response. Thank you.

Hello, my name is BillieJo Distefano. I am experiencing some issues with accessing my Chime Visa debit card account. I would like assistance in recovering my account information. I can confirm my identity if needed. Please contact me at my current phone number, [redacted], or via email at [redacted] Thank you for your help.

My Chime account has been closed, and as a result, I am unable to reach customer service without an active account number. Originally, my IRS tax refund was set up for direct deposit into my Chime account. I submitted the necessary form to switch the direct deposit information with the IRS. Due to timing, the IRS might not have received the form on time. If an attempt is made to deposit funds into a closed account, the bank should reject the deposit, prompting the IRS to issue a check instead. I recently saw on my credit report that a payment was made to Chime and my account balance is zero, indicating no outstanding balance. Despite this, I received notification that the IRS tried to deposit funds but I will only receive a partial refund via check. I am uncertain why this occurred and would like to confirm that I do not owe Chime any money or if they received my tax refund.

My spouse uses Chime, and last week she tried sending me $1,[redacted]. Initially, I could only accept $[redacted] and $[redacted], not the full amount, as Chime restricts payments over $1,[redacted]. They mentioned waiting 7 days to accept the remaining $[redacted]. Today, after the 7 days passed, I attempted to claim the last $[redacted], but now it's asking us to wait a month. I am bewildered and urgently need the funds. Any assistance would be greatly appreciated.

I apologize if there was any confusion in my previous message. I am seeking the funds that are rightfully mine to pay an important bill which is currently overdue due to a security issue. I have accounts with Cash App, Green Dot, Go2Bank, and Card.com without any security problems. I am open to receiving the funds through any means convenient for the company, be it a direct deposit or a Western Union transfer. Ideally, I would appreciate it if the security issue can be resolved promptly so that I can access my account and link my Cash App for fund retrieval.

I need all my Chime account documents as someone has been taking money from my account. Despite calling to dispute the charges and canceling my card, unauthorized transactions continued. In one week alone, I reached out several times. A technician informed me that someone was attempting to use my card during our call. They assured me the card would be cancelled, but it seems it had not been previously. I'm eager to receive the necessary information and hope that the replacement process will be swift.