Chime Customer Service Issues

I am facing issues with my Chime card linked to my Cash App. I am unable to add funds to Cash App, make purchases in stores, or withdraw money from ATMs. I don't have my PIN and can't access a live customer service representative at Chime. The automated system is rejecting my card and phone number, making it impossible to check my balance or resolve the issue. Cash App informed me that Chime has blocked my card, instructing me to contact Chime for assistance. I have reached out to Chime's customer service without success. My phone number is [redacted].

I contacted Chime about my account login issue as I've been locked out and have no access to my login details. Anita from Chime reset my account and advised me to complete the account recovery process. I received my Chime card in the mail following Anita's email, but I can't activate it without my login details.

Chime advertised the ability to send money using just a phone number, but I experienced a situation where my money went to the wrong person without any notification. The representative I spoke with was rude, lied, and changed names during our conversation. I want my money back to send to my friend in need, and I am disappointed in Chime's service. Any compensation would be appreciated. The representative claiming to be a high-ranking official was inappropriate, and the recorded call should be addressed. Chime's service has been frustrating in this situation.

There was an advertisement from a company named Time that claimed you can send money to someone by just using their phone number. I tried it last night, but unfortunately, the money went to the wrong person who didn't have that phone number. When I contacted Time customer service, they informed me that they couldn't assist me. When I requested to speak with a supervisor, the representative claimed to be the owner and abruptly ended the call without resolving the issue. I am upset because I sent $[redacted] to a friend with the correct phone number, and Time didn't warn me that the money would go to the wrong person. I just want my money back and compensation for the time wasted this morning dealing with this issue. I hope they address this situation promptly as it is unfair to customers.

I've had a Chime account for the past few years, but in the last year, money has been disappearing from my account without any explanation. I kept track of my transactions and noticed several duplicate charges that I disputed with their team. Some were refunded, others were not, resulting in a significant loss of money. Recently, I had $21,[redacted] deposited into my account, but Chime claims I spent $19,[redacted] in just 10 days, leaving me with only $1,[redacted] before they closed my account. I've tried contacting Chime through phone calls and emails, but haven't received a response. I've reached out to Stride Bank, who advised me to contact Chime, but I'm at a loss for what to do next. I've emailed Chime multiple times, but they have not replied, and I feel helpless as they have taken most of the money that I had left, which I need to support my three kids.

I have uninstalled and reinstalled the Chime app multiple times, scanned my phone for bugs or viruses, and completely reset my phone. However, I am unable to go beyond the login page. Upon entering my login information and selecting "log in," the screen remains blank with a loading wheel spinning endlessly. Although I can access the desktop version of my Chime bank account via my browser, I am unable to view my Chime credit builder account information. The desktop version does not provide an option to access or manage the credit builder account, leading to embarrassing situations when my card gets declined due to insufficient funds. I urge Chime to update their desktop version to include access to all active accounts and cards, especially the credit builder account. This issue needs immediate resolution as I struggle to keep track of my balance accurately, causing inconvenience in various transactions. Your prompt attention to this matter is appreciated. Thank you.

I blocked my Chime account due to suspicious activity. I have experienced significant challenges, including homelessness and mental health issues. I provided various documents to verify my identity, including a card for homeless individuals from Nevada, my disability award letter from the SSA, a picture of my credit builder, and my debit card. However, they are now requesting a picture of my SSI number, which I currently do not have access to. I am in a difficult situation as I am fleeing an abusive situation and need access to my disability funds for basic necessities like food, water, and transportation. Unfortunately, I am unable to obtain the required SSI card due to my circumstances. I am reaching out for assistance as I am currently in dire need of help.

I received $42 from a friend, and I had to open an account to access it. Now, I need to use the money to pay a bill that it was intended for originally. I can't wait for the physical card to arrive to withdraw the funds. When I tried to use the temporary online card on the app, it directed me to call customer service. However, I've been unable to reach anyone despite multiple attempts. It's urgent that I pay this bill, which was due Monday and is causing ongoing stress. Any assistance to promptly resolve this issue would be greatly appreciated. I have even been waiting for a call back without any success. I am eager to know why my temporary card is not working online. Thank you.

I believe my Chime account has been compromised as my email, phone number, and password have been altered without my authorization. It seems like someone has ordered a new card using my account. I have not shared my information with anyone. I have all the necessary details from when the account belonged to me, and I will provide them once this issue is resolved. Retrieving my account is crucial because my social security payments are directed to the checking account via direct deposit, and I am concerned about the security of these funds.

I initially registered my account using a free TextNow phone number for the 2-factor authentication calls. Everything was fine until I lost my card and no longer have the last 4 digits. Due to TextNow reassigning or removing the number I used, I can't get the authentication codes, so I need to update my phone number on the Chime app. When I called Chime, I was directed to email the Help center or check the FAQs on the website, but then the website asks me to call. Calling leads me to an automated service instead of a live person, creating a frustrating loop. Dealing with robots and technology to access my money is concerning, especially when considering the security risks. I hope to resolve this and talk to a human representative soon. Thank you.

I initially registered my account using a free TextNow phone number for the two-factor authentication process. However, I encountered issues after losing my card and mobile number. The situation escalated when the free number I used was reassigned or deleted by TextNow. This caused problems with receiving the authentication code required for login. Attempting to update my phone number on the Chime app led to a roadblock as I couldn't recall my card number or the last four digits. Calling Chime's customer service only connected me to a robotic voice prompting me to visit their website or email for assistance. After visiting the webpage, conflicting information directed me back to calling for help. This frustrating cycle of automated responses has left me without a resolution, highlighting the barriers when trying to speak directly to a human representative for support. The reliance on technology for personal financial matters, exemplified by this experience, raises concerns about security and customer service accessibility, echoing broader societal issues with over-reliance on automation.

Hello, my name is Sabrina. Currently, I do not have an active account, but in May [redacted], I had an account that was closed. I am scheduled to receive my tax refunds on 08/10/[redacted], but the account is closed, and I cannot update my information with the IRS. Can I reopen the account temporarily and get a new card number, or will the money have to be sent back to the IRS? If so, how long does that process take? Thank you, and I hope to hear from you soon.

I recently left an abusive relationship a couple of days ago. My ex took my debit card, changed the password on my bank account, and even altered the email associated with it. I've activated my metal card, so I can access my funds when I get paid today. But I am concerned that my ex might transfer all the money to his account. I want to cancel my debit card, reset the password, but ensure my credit metal card stays active for access to my funds.

I am currently experiencing issues with my account being accessed by someone other than myself. I had to provide requested documents to have my account re-enabled, but my ex-wife keeps gaining access through the Xhime mobile app and taking money. I do not have access to my account at the moment. The email on file should be [redacted], and the correct mobile number is [redacted]. Any other emails like [redacted] or [redacted], along with the mobile number [redacted], are no longer valid due to my separation from my ex-wife. I kindly request that only my current email and phone number be associated with the account to prevent further unauthorized access. Thank you for your assistance. Jose G. Ortiz

I added funds to my Chime spending account five days ago, but the amount hasn't shown up in my balance yet. When I try to check my balance, it prompts me to set up direct deposit. Since I don't have an employer offering direct deposit, this requirement is causing me inconvenience. I am annoyed that I can't access my spending account balance despite making a deposit. Is there a way for me to view my balance without setting up direct deposit?

Chime has prevented me from receiving my provisional credit for a dispute involving [redacted] transactions. Despite providing evidence that I was in a mental health facility during the transactions and even supplying a police report identifying individuals responsible who worked at the facility and had access to my belongings, Chime unlawfully closed my dispute without contacting the merchants involved in the transactions. This resulted in an incorrect completion of my dispute, prompting my request for provisional credit. The significant amount involved, over $11,[redacted], has deeply impacted my ability to care for my family, especially given recent personal losses. After facing unhelpful responses and disrespect from a supervisor named Veronica, my dispute was declined again, leaving me feeling mistreated and desperate for assistance in resolving this situation.

I need assistance with reapplying for the Chime Credit Builder account. Unfortunately, my previous application was rejected due to a verification issue possibly caused by my recent address change. I have a direct deposit of over $*** within the last *** days, making me eligible for the account. The application process experienced technical difficulties. I would like to contact someone at Stride Bank, the owners of Chime Credit Builder, to resolve this matter. Chime's customer service has not provided a satisfactory solution, claiming I can only apply once, which seems questionable. They mentioned escalating the issue to a team I can't contact directly. Additionally, they stated they lack control over the application procedure for Chime Credit Builder.

My Chime account was closed, and the remaining balance is being sent to the wrong address. I am unable to contact anyone for assistance. My name is Candace H., and my email associated with the account is [redacted] The old address on file is [redacted] Alfalfa Dr, Osceola, Arkansas [redacted]. I suspect my information was compromised when I moved, and the individuals at my previous address might have attempted to misuse it. A recent $[redacted] deposit made by a relative led to hack attempts on my account and its subsequent closure. I received a notification that the remaining balance would be sent via mail, and I urgently need the check to be rerouted to my current address at [redacted] Roosevelt Avenue, Forrest City, Arkansas [redacted]. Given my inability to access the account and update the information directly, this request is crucial. I hope to resolve this issue promptly, especially during these challenging times when my children depend on that deposit.

I was a Chime customer, and $1,[redacted] was stolen from my account without my permission. When I reported this, I was informed that I had supposedly given consent for the transaction and that I wouldn't be refunded. My account was then closed. Further investigation revealed that someone had taken a picture of my card and sent it to their boyfriend, who proceeded to transfer funds to their Cash App account using my card. This unauthorized transaction occurred while I was 40 minutes away, and I would never allow such a thing. I was shocked when Chime accused me of authorizing it and closed my account. My trust in Chime has been broken, and I urgently request reimbursement of the $1,[redacted] that was taken from me. This incident has impacted my children, and I need assistance in resolving this issue promptly.

Recently, my purse and phone were stolen, and the thief gained access to my email and hacked it. After getting a new phone and trying to log in, I discovered they had also accessed my Chime account and changed my personal details. I need access to my account to activate my new Chime debit card, but the customer service was unhelpful and didn't resolve the issue. I am concerned about the security breach and how the thief managed to alter my information without my consent. I plan to report this matter and address the problems I am encountering with Chime customer service. I hope the company will take action to rectify the situation.