Chime Customer Service Issues

I recently received my Chime debit card in the mail and had to reinstall the app on my new phone after being out of town for a while. When I tried to log in and create a new password, the system prompted me to provide all my basic information again, including my social security number and contact details. After completing this, I received an error message stating that Chime could not open an account for me at this time based on the information provided. I recall opening an account before my trip, as I now have a Chime debit card, but I'm puzzled by this issue. Given recent fraud concerns with my unemployment in Arizona, I am concerned about potential complications. Upon checking my email associated with Chime, I only found a few ads, so I know I used the correct email to open the account. I would appreciate guidance on what steps to take next. Thank you.

I'm Christian S. and I was unfairly locked out of my account by Chime because my debit card was stolen before a dispute was resolved. Despite providing police reports, Chime has been holding $[redacted] of my money. They refuse to transfer it to my other account and insist on sending a check, for which I initially didn't have a suitable address. I do now. This situation has left myself, my two-year-old daughter, and five-year-old son homeless. I went seven months without pay due to a delay caused by Chime placing a mark on my name. After relentless calling, I finally spoke to the right supervisor. Please assist me in reclaiming my money, as just dealing with Chime leaves me too emotional to handle the situation calmly.

Recently, my partner and I broke up on rocky terms. Amid the chaos, I forgot where I left my bank card. As I searched for it, I discovered my backup phone with my Chime app was also missing. Despite pleading with my ex to return them, he denied having them. Following this, I reported my bank card and phone missing to the police. A day later, I remembered my Chime account password, only to find my email address changed, but my phone number ([redacted]) still linked to it. It's frustrating as someone may have tampered with my account. I am struggling to manage without access to my account and wish to take legal action against anyone making unauthorized changes or transactions.

To Whom It May Concern, I am writing to address recent challenges I have faced. I lost my job, became homeless, and had my wallet stolen, leaving me with no identification and a negative balance in my bank account. My friend, Cody C., who has an account with Chime, kindly offered to help me by depositing my $[redacted] stimulus check using Chime's mobile check deposit feature. We followed the standard procedure of endorsing the check and writing "for Chime deposit only" on the back. Unfortunately, the mobile deposit was canceled because the check was under my name, causing me distress as I cannot cash the check for essential needs. My friend and I meticulously followed Chime's guidelines for third-party deposits as instructed by the app. The situation has added significant hardship to my already difficult circumstances. I am now waiting for a replacement check from the U.S. Treasury. The ordeal has prolonged my homelessness and put me in a vulnerable position beyond what I can bear. I am deeply distraught and unsure of what steps to take next. Sincerely, Falicity Ortiz

I need to speak with someone to update my account and possibly close it. I recently got a new Chime account and card, and I need to transfer all my information for social security. I can't do this with my direct deposit unless I have my old account numbers. I have the new account numbers for the card, but I require my old information stopped and the funds transferred to my new card. My ex-girlfriend took my card and wallet, leaving me unable to pay bills. I'm in a tough spot and need this matter resolved urgently.

I attempted to activate my chime card using the number from the website for identity verification. During the process, $[redacted] was taken from my Cash App by individuals who had me download an application called AnyDesk, claiming it was necessary to activate my Chime card. After realizing the theft, I discovered that AnyDesk granted them access to my phone from their computers. Despite reaching out to Cash App with screenshots and proof, they have not been helpful. I urgently need assistance to get my money back.

I recently got a new phone and installed Chime Mobile Bank. When trying to log in, I faced an issue with identity verification as the code was sent to my old phone number, [redacted], which I no longer have access to. I am eager to continue using Chime Mobile Banking and would appreciate assistance to update my contact information. My name is Donald Tippy Jr, and I thank Chime for their service and support. I am looking forward to resolving this matter so I can proceed with utilizing Chime as my primary banking institution as I pursue financial growth and develop my business. I kindly request Chime to reset the phone number and email associated with my account while maintaining my account status.

I was double charged on my Chime work account card when I only authorized the payment of $99 or slightly more, which is all I owed. I need this money to make a $[redacted] car payment. Please refund the second charge that I did not authorize so I can manage my payments this week. I don't understand why this happened, but I paid what I owed to keep my policy active as you have always been good with my rates. The amount I paid was meant for my car payment, as a recent car accident and reduced hours due to COVID-19 at my part-time job have put me in a difficult financial situation. I am trying to catch up, and I appreciate your assistance with this matter. I am also attempting to call but the wait times are long. Thank you for your help.

Hello, Chime Members! It is crucial never to share your security code (in this case, [redacted]) with anyone through phone, email, text, or social media to protect yourself from scams. Remember, only you should input this code. I recently received multiple texts from [redacted] regarding a Chime account associated with [redacted], which is not mine. It appears that someone is using my phone number for fraudulent purposes. I wanted to reach out to request assistance in either deleting the account entirely or removing my phone number from it to prevent further unauthorized access to my information. My name is Elizabeth P., and I am eager to verify any necessary information promptly to secure my account and prevent potential exposure of my banking details to scammers. Thank you for your attention to this matter.

A few months back, I got a Chime card in the mail and set up my account after registering. Unfortunately, I fell victim to identity theft, leading to all my accounts being hacked. They changed my passwords, took control of my FB account, and even tried to access my local credit union bank. Since I can't use my registered email at [redacted] or my phone due to the theft incident, I need to update my email information.

Hello, my name is Ronick. I am new to this app and it's my first time here. I discovered it on Facebook and I am interested in building my credit. It took me about two days to download the app because it was slow and I had to remove some other apps from my phone. I have submitted my application with all my details including my name, birthday, social security number, and work information at Burger King. My income falls between 15-30% and I have provided my address. I learned about this app from my sister and Facebook mentioning credit building. I have contacted customer support about my idea and I am ready to start. I prefer splitting my pay between this account and my personal bank instead of direct deposit. I am 39 years old and desperate to build my credit before I turn 40. I have received a lot of bad advice in the past and I am hopeful this is the right way to go. Please help me as I am really in need of assistance to improve my credit. Thank you.

I loaded $[redacted] onto my Chime card, then tried to withdraw cash from an ATM a few days later, only to be told my account was closed. I received an email stating they would send a check to an outdated address. I provided my photo ID driver's license and a bank statement with my current address but was still denied. "Becky" at Chime continues to request more documents that I do not possess to verify my identity. I even took a selfie with my bank statement showing today's date, but it was not accepted. Dealing with Chime's customer service has been the most inconvenient and frustrating experience. Their unprofessionalism has led me to warn anyone willing to listen about the poor service at Chime.

I made a payment to a moving company in April [redacted] for a move scheduled in July [redacted]. They required a $[redacted].01 deposit, which I paid from my Chime account. Unfortunately, in July, the company informed me they couldn't proceed with the move and promised a refund. Despite multiple emails confirming the refund, I faced challenges. My dispute with Chime was initially rejected. Even after submitting all the proof from the company, Chime maintained there was no fault on the mover's end. Chime's Dispute Department informed me that there was no direct way to reach the investigation team for further clarification. I am seeking assistance to get in touch with the investigation team to resolve this matter.

I am unable to access my account because I am unable to change the phone number for the two-factor authentication. The system is requesting the last four digits of my Chime card, which I deactivated due to fraudulent activity. Unfortunately, I cannot retrieve the last four digits of the new card that is being mailed to me. Kindly contact me at [redacted] or email me at [redacted] My name is Candic Watts, with the SSN [redacted] and DOB 09-04-[redacted]. The email used for logging in is [redacted] and the 4-digit code on the account is [redacted]. I urgently need access to my account and have faced challenges with customer service. Your prompt assistance is greatly appreciated.

I had an issue with my Chime account being stolen, which resulted in my Social Security direct deposit being rerouted. Chime requested various forms of verification, including ID photos and selfies. After providing the information, they said they updated my account, but I encountered an issue when trying to reset my password. Despite contacting Chime multiple times, I am unable to access my funds. I managed to have my direct deposit redirected to my Regions account, but payments will be delayed. I urgently need access to my Chime account to pay for essentials. I'm frustrated by the lack of assistance and clarity from Chime's customer service. This situation is causing me financial distress, and I hope to resolve it soon.

I lost my phone, which was linked to my account. Unfortunately, it was also logged into my account, and I can't access my email addresses associated with it. I am unable to log in as I don't remember my password. Additionally, my Cash App was linked to my Chime account. Please provide a way for me to contact you as the phone verification is not an option for me. The email I am using to contact you is not the one linked to my account, but it's the only one I can access for now. Thank you. - ASA

I recently upgraded my phone and lost all my important data including contacts, passwords, and photos. When I tried to set up Chime on my new phone, I couldn't remember my password and got locked out after two unsuccessful attempts. As I have an upcoming job that requires access to my account, I urgently need assistance to resolve this issue. I reached out to the support team, but they requested a recent phone bill to confirm my identity, which I don't have as I handle everything digitally. Is there an alternative way to verify my identity, such as using my social security number or providing a photo of my ID? Unfortunately, I don't have any recent phone bills to submit for verification, so I'm stuck without access to my account.

I am a customer of your bank. Recently, you froze my account without my consent, claiming an unauthorized transaction. Even after verifying my identity multiple times, my account remains closed pending investigation for 7 to 45 days. While I appreciate the new card and October statement you sent, I am unable to access my funds. Despite updating my phone number to [redacted], communication via email ([redacted]) has been nonexistent. Due to being hospitalized after an accident, I urge you to reach out to me either by email or at [redacted]. The money in my account belongs to me, and I worked hard for it. Kindly assist me in resolving this matter promptly. Thank you.

I have multiple email accounts and phone lines on my cracked phone, making it impossible to access my Chime account. The two-factor authentication has caused payment issues, leaving me without my latest phone numbers. I urgently need assistance to install Chime on my new tablet with all my cards and accounts, despite not having access to email verification or SMS codes. I'm facing difficulty as I may have to cancel my direct deposit soon. I appreciate your help as I navigate this challenging situation caused by my phone troubles. My new email is [redacted] I am Christopher M. Gray, holding a CB card, a debit card, and an estimated savings balance of [redacted] dollars. Last week's payroll was missed due to a COVID ICU stay. I frequently use the CB card to buy soda during work hours. I have had past issues with a flower company and overpay bills to my ex-partner. Your help resolving this would be greatly appreciated. Thank you, Chris.

I sent a message to Chime support yesterday and have not received a response. Can someone assist me with this request, please? "Hello, I am interested in receiving the $[redacted] referral bonus. My cousin, Alexis D. M., recommended Chime to me and I wasn't aware that I needed to use her specific link to qualify for the bonus. I have been a member for about three months now and have made two $[redacted] deposits. I truly enjoy using the service and would be happy to promote it further, even creating a Facebook post. If it's possible to receive the referral reward, I would greatly appreciate it. Please know that Alexis D. M. resides at [redacted] Gordon Drive, Decatur, AL [redacted]. I won't mention this to her as she believes that neither of us received the bonus. If you could also consider rewarding her, that would be wonderful. Thank you for considering my request. I admire Chime's generosity in rewards, overdraft, and their easy-to-use mobile app with a simple yet secure 4-digit pin system."