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Checkr Customer FAQ

Top Answers & How-to Guides

How do I Contact Checkr Customer Service?

The question we are asked most often is about how to talk to Checkr customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Checkr offer international background checks?

No, Checkr does not currently offer international background checks. Checkr specializes in conducting background checks within the...
Ask any question you have about Checkr customer service, get an answer now.
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Recent Checkr Customer Questions

I recently just applied for my driver's license, I was issued the temporary one while I expect them to mail me the original. can checkr run a background check on me with the temporary license?

Yes, Checkr can run a background check using a temporary driver's license, provided that it includes the necessary identifying information. It's important to ensure that the temporary license has all required details for the background check to be completed.
Asked Sep 12, 2024 11:58 AM

Actualizar licencia de conducir

Para actualizar tu licencia de conducir, debes ir a la oficina de motor vehículos más cercana y seguir sus instrucciones. Si tu licencia está desactualizada y Checkr no pudo realizar una verificación adecuada debido a esto, es posible que debas facilitarles tu licencia actualizada. Una vez que hayas actualizado tu licencia, contacta a la empresa para la que estás intentando completar la verificación de antecedentes y avísales que ya has actualizado tu licencia. Te proporcionarán la información necesaria sobre cómo revisar tus resultados o reiniciar el proceso de verificación si es necesario.
Asked Jun 19, 2024 6:16 PM

my background check is on hold

If your background check is on hold, it may be due to a variety of reasons. Sometimes, Checkr needs additional information to continue with the background check process or there may be delays with courthouse operations affecting records needed for your report. It's important to check your email, including your spam folder, for any communication from Checkr related to your background check. They may need additional information from you to proceed. Please respond promptly to any requests for additional information to ensure your background check is processed as quickly as possible.
Asked May 17, 2024 9:32 PM

How can I tell if my background check was submitted

You can confirm if your background check was submitted by receiving a confirmation email from Checkr. This email will be sent once the company you’re applying to has asked Checkr to conduct a background check. Check your spam or junk folders if you do not see the email in your inbox. If you don't receive this email or need confirmation, it would be best to reach out directly to the company that asked for the background check as they initiated the request.
Asked Apr 25, 2024 9:21 PM

My background check needs to be ran again

To have your background check run again, you would need to submit a new application or request through the company or platform that initially asked for your background check. Checkr does not initiate background checks, but processes them as requested by the hiring company. It's important to note that the decision to rerun a background check is entirely up to the requesting party. Please reach out to the company using Checkr for your background check to discuss rerunning your background report.
Asked Apr 18, 2024 2:58 PM

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Overview

What is Checkr?

Checkr is a modern background check platform providing organizations with quick and reliable screening solutions. It revolutionizes...
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Process

How does Checkr work?

Checkr is an advanced software platform that helps businesses streamline their background check process. The platform simplifies the To get started, businesses integrate Checkr's APIs into their existing hiring workflow or use the platform's user-friendly dashboard. Applicants provide their personal details and consent for the background check, which can be done electronically. Checkr then uses its extensive network to verify the information provided, including criminal records, employment history, driving records, and more. Once the verification is complete, Checkr provides businesses with a comprehensive report and analysis of the candidate's background. This allows employers to make informed decisions efficiently and compliantly. The Checkr platform focuses on speed, accuracy, and compliance, giving businesses the tools they need to conduct thorough background checks while simplifying the entire process....
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Services

What types of background checks does Checkr offer?

Checkr offers a comprehensive range of background checks designed to cater to various industries and requirements. Their services include...
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Does Checkr offer international background checks?

No, Checkr does not currently offer international background checks. Checkr specializes in conducting background checks within the...
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Timing

How long does a background check take?

The duration of a background check conducted by Checkr varies depending on various factors. Generally, the process takes around 2-5...
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What is the turnaround time for customer support inquiries?

At Checkr, our goal is to provide prompt and efficient assistance to our valued customers. Therefore, our turnaround time for customer...
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Information

What information is included in a background check report?

A background check report from Checkr includes various pieces of information that help employers make informed decisions. It typically...
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Industry

What industries does Checkr serve?

Checkr serves a wide range of industries, catering to the growing need for background checks in today's evolving job market. Whether...
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Security

Is my personal information secure with Checkr?

Yes, your personal information is secure with Checkr. We understand the importance of protecting your sensitive data and have implemented...
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Cost

How much does a background check with Checkr cost?

The cost of a background check with Checkr varies depending on several factors such as the scope of the check, the industry requirements,...
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Disputes

Can I dispute inaccuracies in my background check report?

Yes, you can dispute inaccuracies in your background check report. At Checkr, we understand the importance of accurate information...
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We look to the Checkr issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Checkr issues reported to GetHuman
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