Checkr Customer Service Issues

In [redacted], I applied to Uber Eats and DoorDash. Unfortunately, my background check by Checkr was rejected because of a previous DUI charge. I waited for some time before reapplying a couple of months ago. However, the background check is stalled because the prior one hasn't been cleared. I'm unable to make any progress online and feel stuck in the process. Securing these jobs is crucial for me due to health reasons that are limiting my current career. Your assistance is greatly appreciated. Thank you.

I have paid my fine for my suspended license and successfully reinstated it. I need my driving job with Uber back urgently. I have twins, my youngest are still babies. I am a college student and rely on this job to take care of my family and pay off my school expenses. Uber keeps saying they will email me to check in with Checker, but they don't provide a phone number for direct contact. I feel frustrated having to go through this process without a clear way to resolve it. Your assistance in this matter would be greatly appreciated.

On the 17th of last month, I disputed a background check for Uber. I recently changed my license back to North Carolina from PA, which changed my license from inactive to active. My family and I have been struggling ever since because I can't drive for Uber to earn money. I just need them to resolve the dispute and recognize that my license is now active. Please, contact Uber on my behalf so I can start working again and support my family.

I recently applied for a job with DoorDash, and they conducted a Checkr background check on me. Everything came back clear except for one issue regarding my driver's license, which they claim was suspended on 11/22. I have no memory of this suspension, and even if it did occur, it is resolved now, and my license is clean. I have been struggling to reach DoorDash directly to address this matter as Checkr kept redirecting me back to them. Unfortunately, I have only been able to reach their back service and have been denied the job due to this issue with my license. I am unsure about the specific action they are taking against me and how to proceed to rectify this misunderstanding. I hope to resolve this promptly as I believe there is no basis for this action against me. Please contact me via phone or email as soon as possible.

I was incorrectly accused of a crime, and Checkr shared this information with Doordash, leading to the suspension of my account. Recently, I represented myself in court, and all charges were dismissed. These false accusations have greatly impacted me, leaving me in financial distress. I urgently need Checkr to update their report and send it to Doordash so I can resume working and avoid financial repercussions. I am hopeful that rectifying this error will help me rebuild my life. If I could receive an estimated timeline for this process, even if it means facing difficult circumstances, it would provide me with some direction as I navigate this challenging situation.

I am writing to inform you that I have successfully uploaded documents proving I have resolved all my tickets, enabling me to obtain my license. I have been an Uber Eats driver since [redacted] and recently cleared my license to transition to an Uber driver. Unfortunately, a pending background check has delayed my approval, and I have been unable to work for almost a month. I am now facing the risk of losing my apartment if I cannot return to work this week. I would greatly appreciate it if we could expedite this process. Thank you. Crystal P.

I have been waiting for my background check with Checkr for about 1 1/2 months now. When I first applied, I had a job and a place to live with my kids. Currently, we are living in my vehicle, and I am trying to sign up with Uber to earn money for a room and food for my kids. However, the background check has been pending for too long, and I urgently need assistance. Name: M. Alfred-Johnson Date of Birth: 2/2/[redacted] Address: [redacted] Huntley Square Drive C-1, Temple Hills, MD [redacted] Last 4 digits of SSN: [redacted]

I recently obtained an Arizona license on June 6th as a resident to comply with Uber's requirement to drive in the state. Despite explaining this change to the Uber support representative, I was asked to upload my no longer valid California license, leading to a mix-up. I have a clean background and wish to begin working in Arizona promptly. The Uber app indicates an issue with my background due to the confusion caused by submitting the incorrect license information. When can I expect to be approved to start driving in Arizona?

I used to drive for Uber in California about five years ago before moving to Phoenix, AZ. On signing up to drive for Uber in Phoenix, my California information was mistakenly retained instead of updating to my current Arizona details. To rent a car in Arizona for Uber, I need an Arizona license, so I surrendered my California license at the Motor Vehicle Department. I have uploaded my new Arizona license to Checkr and Uber. However, Checkr's background check shows my California license as canceled and the Arizona license as out of state, which is incorrect. This error is preventing me from driving in Arizona. I have a clean background and a valid Arizona license. There seems to be confusion due to the license issue. Please rectify this error on your end so I can resume driving. Your prompt assistance is greatly appreciated.

I have been trying to contact support at Checkr regarding my deactivation due to my license issue. I recently regained my license and submitted the necessary documents on May 31st, but have not received any updates. I urgently need my job back as I am a single father providing for four kids who depend on me. It is crucial for me to return to work with Uber and Doordash to support my family. I am unsure of the delay and would appreciate speaking with a representative. Please call me at [redacted]. My name is Kevin K., born on 12/29/78. I have submitted the required documents for both platforms and am eager to resume working. Your assistance in reinstating my access is greatly appreciated. Thank you.

I am frustrated with the ongoing issues with checkr causing my Uber Eats account to be suspended. Despite having a valid Colorado license, checkr flagged my account for an expired license. I have already updated my license information with Uber Eats. I struggled to upload a copy of my license to checkr due to my age and limited tech skills. Please provide a simple way for me to resend the document. I urgently need my Uber Eats account reinstated. ~Rod Coffee

Hello, I'm Eduardo Cruz Gómez. I am an Uber driver. I encountered an issue today while working, where my Uber account got canceled due to a background check problem. However, I believe my background is clean. I need a report to send to Uber to clear up this situation promptly as Uber is my main source of income for my family. Thank you for your assistance in advance.

My DoorDash account got deactivated, and I can't figure out why. They mentioned something about my background check being the issue, but I believe there's been a mistake. I'm unable to work for DoorDash or any other company due to this report. DoorDash refuses to provide me with a copy of my background check, hasn't replied to my emails, and won't call me to assist in resolving this so I can resume working. I need assistance. Thank you, Susan W.

Uber and DoorDash both requested background checks through Checkr for me. While DoorDash's check was completed in just 15 minutes in June [redacted], Uber's checks have been pending for a significant amount of time. One has been pending since April [redacted], and the other since July 17, [redacted]. This delay has prevented me from working for Uber for nearly a month. Uber claims the delay is due to Checkr, but when attempting to contact them, I have not received any assistance. Despite reaching out by phone and email, I have not been able to get any useful information from Checkr, as they keep telling me to wait.

I was recently deactivated from Uber Eats and Door Dash, despite maintaining good ratings for over two years with both companies. The incident in question occurred 7 years ago. By August, my driving record should reflect a clean status in Montana. I believe I just need to have my background check reevaluated. Unfortunately, I have been unable to reach anyone at either company to discuss this issue further. Each time I try to address the matter, I receive a standard response and am redirected to contact the other company for assistance.

I have gone through background checks with a company for 3 years using Checkr, and they usually take 24-48 hours, but this time it's been over a week which is causing financial issues as I can't start a new job. The company's portal doesn't show any check being processed for the new job, and the customer service chat system is unhelpful and vague. Checkr's phone line claims a 3-7 business day wait, which I have exceeded. It's frustrating as I've had quick checks in the past. Why does it take so long for a simple update when I've been cleared by the same company annually for 3 years? I feel ignored as an existing client. It's disheartening not knowing if the check is even being processed. Waiting on hold for 45 minutes is also inconvenient with no clear information provided. The lack of response and clarity is causing me stress and uncertainty.

I have been deactivated from DoorDash due to a background check conducted by your company. The same criminal offense for which I was hired has been flagged, despite appealing this issue three times and contacting them. I urge you to intervene and either allow the background check to pass without the flag on my non-violent offenses or remove my criminal history. My deactivation is solely based on this background issue, not due to any performance reasons. Please communicate with the team responsible for activations and deactivations to rectify this situation. The individuals performing these background checks are not based in the USA and may not be familiar with US laws, which I have tried to explain to them. I have informed them of my background concern, and now I am seeking your assistance in resolving it. Thank you for your help.

I'm curious about why my background check is taking much longer this time. With my previous employer, we used your services, and it only took two days. However, with my current employer, it has been a week, and the status keeps going backward instead of forward. I find this situation quite frustrating. Unfortunately, I couldn't locate a phone number to reach out to for assistance. I hope this issue can be resolved promptly. Thank you, and I hope you have a great day.