I signed up with a software company, *Password, for a ** day free trial. About halfway...

GetHuman-jebby's customer service issue with Chase from February 2019

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The issue in GetHuman-jebby's own words
I signed up with a software company, *Password, for a ** day free trial. About halfway through the ** days, I got notice that they had debited my bank for $**,**, which is the amount charged by *Password for a year service. I had known that would not have the money in my account for both this and some meds that I needed in support of .my stenosis in my cervical spine, so I had timed the access of the money availability to be at the thirty day mark for them to submit the bill for the year for their software product. I need until my social security credit had taken place. I have written to their support (they have no business phone), asking them to reverse the transaction several times. The only answer has been is a machine written acknowledgement saying that they didn't understand what I wanted although that was stated clearly in the last sentence of the letter to them. I would like them to reverse transaction.
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Chase

Customer service issue
Reported by GetHuman-jebby
Feb 15th, 2019 - 8 mons ago
I have an issue with Chase too
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Last 4 digits of Social Security number
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GetHuman-jebby started working on this issue
Feb 15th 10:05pm
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Feb 16th 12:38am