When the payment hasn't cleared our bank account yet. - make my husband's car payment...

GetHuman601898's customer service issue with Chase Auto Finance from April 2018

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The issue and preferred resolution, in GetHuman601898's own words:
make my husband's car payment. ... When the payment hasn't cleared our bank account yet.
I thought I made the payment on last Thursday.
If I need to give my payment information again, i will. I just don't want his payment to be late.
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Chase Auto Finance

Char automated system over the phone.
Customer service issue
Reported by GetHuman601898
Apr 16th, 2018 - 3 mons ago
I have an issue with Chase Auto Finance too
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Items needed
Name on account
VIN number
Date of birth
Make and model of vehicle
Email address on account
Billing address
Timeline
GetHuman601898 started working on this issue
Apr 16th 11:00pm
GetHuman601898 reviewed the items needed
Apr 16th 11:01pm