Called Spectrum late February about service and agreed and they would send out equipmen...

GetHuman-cwssmith's customer service issue with Charter Communications from July 2020

Help with my Charter Communications issue
The issue in GetHuman-cwssmith's own words
Called Spectrum late February about service and agreed and they would send out equipment for me to connect agreed upon.Received the equipment around early March and forgot about that's when we started in a Pandemic. We never had the box opened that was the farthest from our mine we are both seniors with underlined conditions. Spectrum was charging for the equipment the equipment was picked up but they are charging us two months (***.**) for service that was never connected. Please we need assistance do not have that kind of money that's the reason we were going to Spectrum to lower our bill. The account is: ***-*********-****V*R*Charles Smith*Shirley Smith*Cary NC *****

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Charter Communications

Customer service issue
Reported by GetHuman-cwssmith
Jul 6th, 2020 - 4 months ago
Fixed
Seen by 15 customers so far
Similar issue to 540 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account

Timeline

GetHuman-cwssmith started working on this issue
Jul 6th 4:15pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 10:55pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 10:55pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 10:57pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 11:00pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 11:02pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 11:02pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 11:07pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 6th 11:08pm
GetHuman-cwssmith confirmed the issue is fixed. Hooray!
Jul 7th 1:58am