I was told that my services would not be interrupted at all before Feb. *th because my...

GetHuman2034220's customer service issue with Charter Communications from January 2019

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The issue in GetHuman2034220's own words
I was told that my services would not be interrupted at all before Feb. *th because my bill was not due until then. Was not made aware of having to pay for time that services were off. Was also told that when my services were turned on the previous time that I would get **.** off of my bill and instead they took it off of the past due amount but added it to the following bill. I talked to * different customer service reps and they did nothing about the wrong information besides tell me that they needed payment of $*** in order to live forward. So basically I am not a valued customer of * to * years. I am just a customer that they make money off of.
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Charter Communications

Customer service issue
Reported by GetHuman2034220
Jan 25th, 2019 - 3 mons ago
I have an issue with Charter Communications too
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Seen by 8 customers so far
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GetHuman2034220 started working on this issue
Jan 25th 12:14am