On February **, **** I paid my mortgage payment due March * - $**.** payment, plus...

GetHuman2518468's customer service issue with Cenlar from March 2019

24 views | 105 similar | 0 following
Help with my Cenlar issue
First: share to improve GetHuman2518468's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2518468's next move: talk to Cenlar when they open.
Cenlar's call center is closed now. We will send GetHuman2518468 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2518468 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman2518468's own words
On February **, **** I paid my mortgage payment due March * - $**.** payment, plus $**.** extra principal, total $***.** - to my CitiMortgage account via BofA online bill pay. That payment posted to my BofA and CitiMortgage accounts on February **. AFTER making that payment to CitiMortgage, I received a statement from Cenlar for the same mortgage payment amount, $**.**, and same due date, March *, ****. Today, March **, ****, I just paid my first mortgage payment to Cenlar - $**.**, plus $**.** extra principal, total $***.** - again via BofA online bill pay. Cenlar needs to transfer my $***.** Feb. ** payment - that was paid to CitiMortgage - to my Cenlar mortgage account and credit my Cenlar account for that $***.** amount retroactive to February **, ****, to be applied to my Cenlar mortgage payment due March *, ****. Cenlar then should apply the $***.** payment I just made today - March **, ****, via BofA online bill pay - to my Cenlar mortgage payment of $**.** due April *, **** with another credit of $**.** extra principal. Thank you, RM

GetHuman2518468 did not yet indicate what Cenlar should do to make this right.

I have an issue with Cenlar too
How GetHuman2518468 fixed the problem

We are waiting for GetHuman2518468 to fix the problem and share the solution with the rest of us customers.

Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I want Cenlar to contact me and fix the problem with my mortgage payment.Mortgage was transferred to Flagstar Bank. This month’s payment went to Cenlar by...Paid mortgage, Cenlar said they didn't receive it!!!!My loan was transferred to Flagstar Bank. I made a February and March mortgage pa...My mortgage was transferred to another mortgage company, who claims that Cenlar d...Former cenlar mortgage customer.*Mortgage transferred to Chase on***********. I...I have been trying to contact Cenlar about a Mortgage overpayment on March *st...I want to pay my monthly payment to: CENLAR!! ASAPI need to get a form called short sale authorization form that I cannot find anyw...I need the form called short sale authorization form to complete my borrower ***i...
Do you have a customer issue as well?
We can help you get Cenlar's attention and get better help faster. Tap below to get started.
Having Cenlar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2518468 fixes it.
This email address isn't valid

Cenlar

Customer service issue
Reported by GetHuman2518468
Mar 15th, 2019 - 3 years ago
I have an issue with Cenlar too
Not resolved
Seen by 24 customers so far
Similar issue to 105 others
0 customers following this
Follow this issue to see how it gets fixed

Timeline

GetHuman2518468 started working on this issue
Mar 15th, 2019 2:46am