On February **, **** I paid my mortgage payment due March * - $**.** payment, plus...

GetHuman2518468's customer service issue with Cenlar from March 2019

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The issue in GetHuman2518468's own words
On February **, **** I paid my mortgage payment due March * - $**.** payment, plus $**.** extra principal, total $***.** - to my CitiMortgage account via BofA online bill pay. That payment posted to my BofA and CitiMortgage accounts on February **. AFTER making that payment to CitiMortgage, I received a statement from Cenlar for the same mortgage payment amount, $**.**, and same due date, March *, ****. Today, March **, ****, I just paid my first mortgage payment to Cenlar - $**.**, plus $**.** extra principal, total $***.** - again via BofA online bill pay. Cenlar needs to transfer my $***.** Feb. ** payment - that was paid to CitiMortgage - to my Cenlar mortgage account and credit my Cenlar account for that $***.** amount retroactive to February **, ****, to be applied to my Cenlar mortgage payment due March *, ****. Cenlar then should apply the $***.** payment I just made today - March **, ****, via BofA online bill pay - to my Cenlar mortgage payment of $**.** due April *, **** with another credit of $**.** extra principal. Thank you, RM

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Cenlar

Customer service issue
Reported by GetHuman2518468
Mar 15th, 2019 - 2 years ago
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Seen by 13 customers so far
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GetHuman2518468 started working on this issue
Mar 15th, 2019 2:46am

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