On February **, **** I paid my mortgage payment due March * - $**.** payment, plus...

GetHuman2518468's customer service issue with Cenlar from March 2019

24 views | 105 similar | 0 following
Help with my Cenlar issue
First: share to improve GetHuman2518468's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2518468's next move: talk to Cenlar when they open.
Cenlar's call center is closed now. We will send GetHuman2518468 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2518468 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman2518468's own words
On February **, **** I paid my mortgage payment due March * - $**.** payment, plus $**.** extra principal, total $***.** - to my CitiMortgage account via BofA online bill pay. That payment posted to my BofA and CitiMortgage accounts on February **. AFTER making that payment to CitiMortgage, I received a statement from Cenlar for the same mortgage payment amount, $**.**, and same due date, March *, ****. Today, March **, ****, I just paid my first mortgage payment to Cenlar - $**.**, plus $**.** extra principal, total $***.** - again via BofA online bill pay. Cenlar needs to transfer my $***.** Feb. ** payment - that was paid to CitiMortgage - to my Cenlar mortgage account and credit my Cenlar account for that $***.** amount retroactive to February **, ****, to be applied to my Cenlar mortgage payment due March *, ****. Cenlar then should apply the $***.** payment I just made today - March **, ****, via BofA online bill pay - to my Cenlar mortgage payment of $**.** due April *, **** with another credit of $**.** extra principal. Thank you, RM

GetHuman2518468 did not yet indicate what Cenlar should do to make this right.

How GetHuman2518468 fixed the problem

We are waiting for GetHuman2518468 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cenlar's attention and get better help faster. Tap below to get started.
Having Cenlar issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2518468 fixes it.
This email address isn't valid

Cenlar

Customer service issue
Reported by GetHuman2518468
Mar 15th, 2019 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 105 others
0 customers following this

Timeline

GetHuman2518468 started working on this issue
Mar 15th, 2019 2:46am