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Catherines Customer FAQ

Top Answers & How-to Guides

What is Catherines's Phone Number?

The question we are asked most often is about how to talk to Catherines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I check the availability of an item in a nearby store?

Yes, you can check the availability of an item in a nearby store at Catherines. We understand the importance of finding the right item...
Ask any question you have about Catherines customer service, get an answer now.
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Order Tracking

How do I track my order?

To track your order from Catherines, simply log into your account on their website and access the order tracking section. From there,...
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Return Policy

What is the return policy?

Catherines offers a hassle-free return policy for customer satisfaction. If you are not completely satisfied with your purchase, you...
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Shipping Options

What are the shipping options?

Catherines offers various shipping options to cater to different needs. Standard Ground Shipping is available for a flat rate and typically...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or make changes to your order at Catherines. If you wish to cancel your order, it is best to contact their Customer...
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Payment Methods

What payment methods are accepted?

At Catherines, we offer multiple convenient payment methods for your shopping ease. You can make purchases using major credit cards...
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Promotions

Are there any ongoing promotions or discounts?

Yes, Catherines frequently offers ongoing promotions and discounts to help customers save on their purchases. These promotions can...
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International Shipping

Do you offer international shipping?

Yes, Catherines offers international shipping to select countries. We understand that our customers may be located outside the United...
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In-Store Returns

Can I return an item purchased online to a store?

Yes, you can return an item purchased online to a Catherines store. We understand that sometimes purchases don't meet your expectations...
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Product Sizes

What sizes are available for each product?

Catherines offers a wide range of sizes to ensure every customer finds the perfect fit. Our inclusive size options vary by product,...
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Loyalty Program

Do you have a loyalty program?

Yes, Catherines has a loyalty program called "Perks Card." By signing up for this program, customers can enjoy various benefits and...
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Availability Check

Can I check the availability of an item in a nearby store?

Yes, you can check the availability of an item in a nearby store at Catherines. We understand the importance of finding the right item...
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Help me with my Catherines customer service issue

Ask any question you have about Catherines customer service. We will do our best to get you answers right away.
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