1. All Companies › 
  2. Carvana Customer Service › 
  3. FAQ
Updated

Carvana Customer FAQ

Top Answers & How-to Guides

What is Carvana's Phone Number?

The question we are asked most often is about how to talk to Carvana customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are all Carvana cars inspected and certified?

Yes, all Carvana cars undergo a rigorous inspection and certification process. We take pride in ensuring that every vehicle meets our...
Ask any question you have about Carvana customer service, get an answer now.
Contact Carvana customer service

Recent Carvana Customer Questions

How do I talk to someone from the finance department?

We're here to help at any stage of your financing process. To speak with someone from the finance department, you can call Carvana at 1 (800) 333-4554. Please note that our customer service representatives are available to assist you from 8 a.m. to 9 p.m. EST Monday through Friday. They can answer questions regarding your financing options, loan application, or any other inquiries you might have about the financial aspect of your Carvana experience.
Asked Mar 28, 2024 5:06 PM

Help me with my Carvana customer service issue

How Carvana works

How does Carvana work?

Carvana provides a hassle-free car buying experience by leveraging online technology. To buy a car from Carvana, start by browsing...
Read more

Vehicle inventory

What types of vehicles does Carvana sell?

Carvana sells a wide variety of vehicles to cater to different preferences and needs. Our extensive inventory includes cars, trucks,...
Read more

Delivery options

Where does Carvana deliver?

Carvana delivers vehicles to customers nationwide. Whether you're in a small town or a bustling city, we strive to provide our services...
Read more

Do I have to pay for delivery?

No, customers do not have to pay for delivery when purchasing a vehicle from Carvana. The company offers free delivery to customers...
Read more

Selling a car

Can I sell my car to Carvana?

Yes, you can sell your car to Carvana. Carvana offers a convenient and hassle-free way to sell your car. All you need to do is visit...
Read more

Financing options

What are Carvana's financing options?

Carvana offers various financing options to cater to different needs and budgets. Customers can choose from a range of financing partners,...
Read more

Return policy

How does the 7-day return policy work?

Our 7-day return policy at Carvana provides customers with peace of mind when purchasing a vehicle online. Once you receive your car,...
Read more

Warranty coverage

What does the Carvana warranty cover?

The Carvana warranty provides comprehensive coverage for a wide range of vehicle components. It covers the engine, transmission, drive...
Read more

Vehicle history

Can I get a vehicle history report for the cars on Carvana?

Yes, you can obtain a vehicle history report for all the cars available on Carvana. We understand the importance of knowing a vehicle's...
Read more

Appointment scheduling

Do I need to schedule an appointment to see a car at a Carvana vending machine?

No, you do not need to schedule an appointment to see a car at a Carvana vending machine. Our vending machines are open for browsing...
Read more

Trade-in process

Can I trade-in my current vehicle with Carvana?

Yes, Carvana offers the option to trade-in your current vehicle. It provides a convenient and hassle-free process for customers looking...
Read more

Car inspection

Are all Carvana cars inspected and certified?

Yes, all Carvana cars undergo a rigorous inspection and certification process. We take pride in ensuring that every vehicle meets our...
Read more
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated