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Carvana Customer FAQ

Top Answers & How-to Guides

What is Carvana's Phone Number?

The question we are asked most often is about how to talk to Carvana customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are all Carvana cars inspected and certified?

Yes, all Carvana cars undergo a rigorous inspection and certification process. We take pride in ensuring that every vehicle meets our...
Ask any question you have about Carvana customer service, get an answer now.

Recent Carvana Customer Questions

My sister recently passed, I am the executor of the will and want to sell the car, have the title and free and clear.....I live in the state of Texas, there is no probate, what do you need from me in the way of a title and registration

To sell your sister's car in Texas under these circumstances, you'll need to provide the title, signed over to you as the executor. The title should be free of any liens. You'll also need to complete a Texas title application and provide proof of your identity, such as a government-issued ID. Additionally, ensure that the Vehicle Identification Number (VIN) and odometer reading are accurately recorded. After gathering the necessary documents, you can proceed with the sale at Carvana.
Asked Oct 24, 2024 9:25 PM

How do I talk to someone from the finance department?

We're here to help at any stage of your financing process. To speak with someone from the finance department, you can call Carvana at 1 (800) 333-4554. Please note that our customer service representatives are available to assist you from 8 a.m. to 9 p.m. EST Monday through Friday. They can answer questions regarding your financing options, loan application, or any other inquiries you might have about the financial aspect of your Carvana experience.
Asked Mar 28, 2024 5:06 PM

Help me with my Carvana customer service issue

How Carvana works

How does Carvana work?

Carvana provides a hassle-free car buying experience by leveraging online technology. To buy a car from Carvana, start by browsing...

Vehicle inventory

What types of vehicles does Carvana sell?

Carvana sells a wide variety of vehicles to cater to different preferences and needs. Our extensive inventory includes cars, trucks,...

Delivery options

Where does Carvana deliver?

Carvana delivers vehicles to customers nationwide. Whether you're in a small town or a bustling city, we strive to provide our services...

Do I have to pay for delivery?

No, customers do not have to pay for delivery when purchasing a vehicle from Carvana. The company offers free delivery to customers...

Selling a car

Can I sell my car to Carvana?

Yes, you can sell your car to Carvana. Carvana offers a convenient and hassle-free way to sell your car. All you need to do is visit...

Financing options

What are Carvana's financing options?

Carvana offers various financing options to cater to different needs and budgets. Customers can choose from a range of financing partners,...

Return policy

How does the 7-day return policy work?

Our 7-day return policy at Carvana provides customers with peace of mind when purchasing a vehicle online. Once you receive your car,...

Warranty coverage

What does the Carvana warranty cover?

The Carvana warranty provides comprehensive coverage for a wide range of vehicle components. It covers the engine, transmission, drive...

Vehicle history

Can I get a vehicle history report for the cars on Carvana?

Yes, you can obtain a vehicle history report for all the cars available on Carvana. We understand the importance of knowing a vehicle's...

Appointment scheduling

Do I need to schedule an appointment to see a car at a Carvana vending machine?

No, you do not need to schedule an appointment to see a car at a Carvana vending machine. Our vending machines are open for browsing...

Trade-in process

Can I trade-in my current vehicle with Carvana?

Yes, Carvana offers the option to trade-in your current vehicle. It provides a convenient and hassle-free process for customers looking...

Car inspection

Are all Carvana cars inspected and certified?

Yes, all Carvana cars undergo a rigorous inspection and certification process. We take pride in ensuring that every vehicle meets our...
We look to the Carvana issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Carvana issues reported to GetHuman
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