After making an account, I payed for a background check and motor vehicle report. When...

GetHuman-howetg's customer service issue with Care.com from September 2018

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The issue in GetHuman-howetg's own words
After making an account, I payed for a background check and motor vehicle report. When I received the report back, an alert showed up on my driving record. I was in an accident last March, but I was ruled as not at fault for that. The alert shown does not specify that I was not at fault, so to any prospective individuals looking to hire me as a nanny, my record does not look clean. If they don't investigate any further, they might not realize that in fact I have plus five points on my license, the highest possible points balance, and that my driving record is clean. While I realize I was involved in an accident, I was not at fault, my insurance carrier was not billed for the repairs, and I did not receive a summons after the accident. To resolve this issue, I would like the alert to be removed from my profile. If someone chooses to view my complete driving record, the accident will be disclosed. However, I will not lose prospective clients at first glance due to an alert on my profile.

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Care.com

Customer service issue
Reported by GetHuman-howetg
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2580 others
0 customers following this
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Name on account
Date of birth
Billing address
Email address on account

Timeline

GetHuman-howetg started working on this issue
Sep 14th, 2018 11:01pm