After making an account, I payed for a background check and motor vehicle report. When...
GetHuman-howetg's customer service issue with Care.com from September 2018
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The issue in GetHuman-howetg's own words
After making an account, I payed for a background check and motor vehicle report. When I received the report back, an alert showed up on my driving record. I was in an accident last March, but I was ruled as not at fault for that. The alert shown does not specify that I was not at fault, so to any prospective individuals looking to hire me as a nanny, my record does not look clean. If they don't investigate any further, they might not realize that in fact I have plus five points on my license, the highest possible points balance, and that my driving record is clean. While I realize I was involved in an accident, I was not at fault, my insurance carrier was not billed for the repairs, and I did not receive a summons after the accident. To resolve this issue, I would like the alert to be removed from my profile. If someone chooses to view my complete driving record, the accident will be disclosed. However, I will not lose prospective clients at first glance due to an alert on my profile.
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