Back in august I was a nanny for a single mom of * kids. * years old and * years old. T...

GetHuman889987's customer service issue with Care.com from July 2018

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If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman889987's own words
Back in august I was a nanny for a single mom of * kids. * years old and * years old. The hom has expressed to me during the interview process that her oldest child had O.D.D. (Optimal defiant disorder) And that If I wanted the job that i’d have to deal with the oldest boy hitting me and using foul language towards me. So I agreed to the job because every child needs love, understanding, patience and compassion.. Within *-* weeks of caring for her children the oldest boy got really aggressive with me. The mom told me it was normal for her child to get to school by * when school started at *:**am...But one morning the youngest boy did not want oatmeal so he threw it at me, so I cleaned up and made him cereal. Then he proceeded to eat cereal and dumped it on the floor and said pick it up stupid B**ch. He did not like the cereal. so I asked him what he’d like then he told me he wanted me to die and go away.. So i layed his clothes out for school and he proceeded to scream at me he wasn’t going to school.. from then he ran into the kitchen and tried to stab me with a kitchen knife. Then ran into his mother’s room to grab a wooden Dowell that he had been sharpening to try and hit me with.. said he wanted to kill me and took off running outside.. I then made a police report.. Reportig the incident with the child. And called the mother to come home.. ashe refuses to come home and told me to deal with it.. So I told her that I would not be coming back so she reported me to care.com. I was taken off care.com due to a very dangerous family that I feared for my life. And Care.com did nothing to help me.... What am I supposed to do with a locked account as I have been an amazon care giver for over * years.. Care.com please help me to care for children as that is what my compassion is to do..

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Care.com

Customer service issue
Reported by GetHuman889987
Jul 17th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 1383 others
0 customers following this
Items needed
Name on account
Date of birth
Billing address
Email address on account

Timeline

GetHuman889987 started working on this issue
Jul 17th, 2018 5:25pm
GetHuman889987 indicated the issue is not fixed yet.
Jul 17th, 2018 8:18pm
GetHuman889987 indicated the issue is not fixed yet.
Jul 18th, 2018 8:43pm

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