I was removed from Care.com without notification due to * complaint after ** years of b...

GetHuman-itssamah's customer service issue with Care.com from June 2018

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The issue in GetHuman-itssamah's own words
I was removed from Care.com without notification due to * complaint after ** years of being a Premium member. **The complaint Care received was from a mother who I have worked for on an occasional basis as well as traveled with out of state since January ****. This mother and I have always had a good relationship. The mom had recently asked me if she could rent a room at my home for when she traveled to Miami for work. The incident on Wednesday changed everything.**A freak accident occured while I was babysitting her * month old son on Wednesday June ** ****. He was in my care from * am to * pm. I don't have any children so my house is not baby proofed however I did agree short notice to look after Logan at my home. He had been in my bed, which I had bordered with pillows , except when I took him out in the stroller on walks around my neighborhood.**Around *:** pm, I began gathering his belongings while he was still in the middle of my bed surrounded by pillows and suddenly he rolled over and fell to the floor. I heard the thump and immediately picked him up, cradled him and tried to figure out where the point of impact was. **When the mom arrived ** minutes later, I told her immediately and while she was here, I saw a bruise on the baby's forehead. I immediately followed First Aid protocol and ran to get an ice pack. I apologized profusely and tried to explain to the mother that it was truly an accident and I felt terrible and scared for the baby's safety. As a side note, I didn't know how bad the fall was because the baby had stopped crying. The mom had just called me and was rushing to beat traffic and I wanted to be mindful of her safety as well so I waited the half hour till she got to my home to tell her about the accident. **The mother was very upset and she began to curse at me as well as humiliate me in front of my roommate, who had no involvement in the matter, by complaining to her and calling me a liar. **The whole situation was horrifying from the accident to the way the mother reacted to me and then being removed from the website without being able to give my account of what happened.**It was truly an accident and I am very sorry that it happened. I didn't know it was going to happen. I tried to take the proper precautions. I didn't sugar coat the accident to the mother. I told her everything I knew and saw.**I have been a member of Care for over a decade and I have always had * star reviews. I would urge Care to contact the other families who have hired me to get a statement from them on my work ethic. I don't feel that this was fair to me and I would like to speak to someone about this. Care has given me the opportunity to become a successful caregiver and I have worked really hard to get to where I am and now it's all being taken away.
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Customer service issue
Reported by GetHuman-itssamah
Jun 30th, 2018 - a yr ago
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GetHuman-itssamah started working on this issue
Jun 30th, 2018 11:54pm
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Jun 30th, 2018 11:55pm
GetHuman-itssamah indicated the issue is not fixed yet.
Jul 1st, 2018 2:47am