I was overcharged for my car fax report on my car, VIN:WVWPD**B**P******. Purchase date...

GetHuman-mariesou's customer service issue with CarFax from May 2018

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I was overcharged for my car fax report on my car, VIN:WVWPD**B**P******. Purchase date: ********** time **:**. I paid **.** and printed out the report. I did not ask for any further info and I want the $**.** overcharge returned. I did click on the **.** payment icon and that was all I wanted. If I had been given * seen a warning that the report would cost more: WOULD YOU STILL LIKE TO PROCEED?CHNG AMT OF PYMT I simply would have declined. After all, it is a **** model. I would have only accepted what the **.** would give me. Thank You for your time with this matter, the blue letterhead shows **.** and that is why I did not complain ealier. Sincerely , Marielyn Chadwick
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CarFax

Customer service issue
Reported by GetHuman-mariesou
May 11th, 2018 - 10 mons ago
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Seen by 14 customers so far
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Account holder name
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Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-mariesou started working on this issue
May 11th, 2018 3:39pm
GetHuman-mariesou indicated the issue is not fixed yet.
May 11th, 2018 4:49pm
GetHuman-mariesou indicated the issue is not fixed yet.
May 11th, 2018 4:51pm
GetHuman-mariesou indicated the issue is not fixed yet.
May 11th, 2018 5:50pm
GetHuman-mariesou indicated the issue is not fixed yet.
May 15th, 2018 1:37pm
GetHuman-mariesou confirmed the issue is fixed. Hooray!
May 17th, 2018 11:25am