My account ending in *****Confirmation Number: CX**Q*BBLD*Michelle Hancock ******@***.c...

GetHuman1655478's customer service issue with Capital One from November 2018

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The issue in GetHuman1655478's own words
My account ending in *****Confirmation Number: CX**Q*BBLD*Michelle Hancock ******@***.com***I am unable to contact online support regarding my account referenced above. There is late fee added to my account for a payment due on November **th. This is an oversight on my part. I was working with three of my Capital One accounts and redeeming a reward applied to his particular account. I achieved doing that and added the confirmation to my working ledger which is always my practice. When wrapping up my payment activity for my Capital One and other credit card accounts, I reviewed my ledger and noted each had its confirmation number recorded. It is my oversight, because although I had recorded the confirmation on the rewards redemption for the account addressed herein, I missed noting that the actual card payment had not been fully completed. In reconciling my card payments made by ACH today, it struck me numb to see I had missed the card payment itself and have been charged the $** late fee. The error is indeed on me, but I wanted to make a written explanation so that your reviews do not assume I was negligent. Today's payment has also been confirmed.**Thank you,*Michelle A Hancock
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Capital One

Customer service issue
Reported by GetHuman1655478
Nov 29th, 2018 - 6 mons ago
I have an issue with Capital One too
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Seen by 3 customers so far
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GetHuman1655478 started working on this issue
Nov 29th, 2018 8:03pm