My husband & I purchased a new vehicle this month through Capital One Auto Financing...

GetHuman-yvetteml's Extension on Payment issue with Capital One Auto Finance from May 2020

Help with my Capital One Auto Finance issue
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The issue in GetHuman-yvetteml's own words
Contact customer service to see what options*assistance*incentives for new buyers during coronavirus are available. ... My husband & I purchased a new vehicle this month through Capital One Auto Financing... I need to talk to someone about any possible*available new buyer incentives during the Covid-** pandemic... &*or options for an extension &*or deferral on our first payment(s)... When we inquired at the dealership about the new buyer incentives being offered (which is what initially compelled us to begin car shopping, in the first place) we were told that the incentives such as the “X amount” of months W* *% financing & things like that are for “well qualified buyers” but when we asked about the “No payment for the first * mos &*or *** days incentive” We were told that due to the special circumstances presented bc of the Coronavirus situation that we would be better off speaking directly to our finance company (you) about potentially working out pushing the first payment(s) out.
There were advertised incentives, which Compelled us to shop in the first place, which we’re not either offered to us or available to us due to the fine print which reads: for well-qualified buyers..
Be possibly afforded the opportunity to take advantage of the new buyer incentives Such as being able to push our first car payment out another month or two.
Between my husband and I including this new vehicle purchase we have five capital one accounts between the two of us and our long term faithful customers.
Tried calling all of the listed numbers to reach a representative, but have been unable to do so.
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Capital One Auto Finance

Capital one auto financing
Extension on Payment issue
Reported by GetHuman-yvetteml
May 3rd, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 617 others
0 customers following this

Timeline

GetHuman-yvetteml started working on this issue
May 3rd, 2020 11:41am

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