We regularly get our mail delivered to our large mail box with a lid*cover left unclose...

GetHuman-arniemey's customer service issue with Canada Post from October 2018

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The issue in GetHuman-arniemey's own words
We regularly get our mail delivered to our large mail box with a lid*cover left unclosed or mail sticking out the top. This is annoying at the best of times but when it rains or snows between the time the carrier delivers it and the time we retrieve it, everything gets soaked. We have important legal and business documents mailed to us to sign and return or forward to clients. This is unacceptable and very avoidable. Why can't the carrier fold the large envelopes or magazines so that they fit in the mailbox allowing the them to make sure the lid is closed and the mail is protected from the elements?**We have complained about this before. We have talked face to face with the carrier. We still have the same problem. What can be done at your end to fix this problem? I would very much like to hear back from someone at Canada Post explaining to me how this issue will be fixed. **In summary:*Large mailbox with lid*Lots of room for magazine sized mail or smaller*Mail sticking out*Lid not closed*Important mail soaked from rain and snow for no good reason on a regular basis
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Canada Post

Customer service issue
Reported by GetHuman-arniemey
Oct 12th, 2018 - 2 mons ago
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GetHuman-arniemey started working on this issue
Oct 12th 4:09pm