They made the mistake and I paid for it.

GetHuman1859218's customer service issue with CVS.com from December 2018

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The issue in GetHuman1859218's own words
I called and spoke to someone at the pharmacy to cancel one of my prescriptions. She said it was cancelled. When my husband went to pick up a different prescription, she gave him the cancelled one ($**.**). Now they are saying that even thought it was their error, I'm stuck with the meds because they can't take them back and they will not refund my $**.**. She said it's "state law". **Make it right: I understand and will not return the meds, but it was their mistake and they should accept responsibility.***I want my $**.** refunded.
I was told clearly that this prescription was cancelled.
I want CVS to accept responsibility for their error and refund my $**.**
I've been getting all my prescriptions filled there even through there's a Walgreens by my house.
When my husband picked up the meds, the woman did not tell him what was in the bag.
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CVS.com

Prescription service
Customer service issue
Reported by GetHuman1859218
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 259 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1859218 started working on this issue
Dec 29th, 2018 10:40pm
GetHuman1859218 shared this issue with others over email
Dec 29th, 2018 10:45pm