I want to cancel an email account with British Telecom. Only possible through ONE (on...

GetHuman-hughash's customer service issue with British Telecom from July 2018

Help with my British Telecom issue
The issue in GetHuman-hughash's own words
Cancel my subscription ... I want to cancel an email account with British Telecom. Only possible through ONE (on ****!) number which appears to be permanently busy.
I spent two days - on and off - trying to speak to the necessary phone number, but it was permanently engaged. This agitating and immensely stressful. I imagine that had I called another number asking to enrol for their Yahoo Premium email, that I would have got through straight away!
I have resolved the matter myself - I hope! - by cancelling the Direct Debit to BT, and writing a letter to the Managing Director of Customer Care at the firm, telling him what I have done, expressing surprise at the amazing incompetence of their automated phone service. There appears to be no way you can actually speak to a human being - unless they are digitally recorded. Hardly appropriate for one of the biggest communications companies in the world!
I have been a customer with BT since the company evolved from the Post Office. That was in ****.
I tried the BT chat-line but was told that they could do nothing about the problem, and gave me another number to call - **** *** *** - only to find that this too was permanently engaged.
How GetHuman-hughash fixed the problem
I will say - almost fixed. My letter to the Managing Director has been acknowledged and the boss man himself is to call me tomorrow. I'll have to await judgement on that - but I will let you know the outcome.
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British Telecom

Yahoo Premium email
Customer service issue
Reported by GetHuman-hughash
Jul 9th, 2018 - 4 years ago
Fixed
GetHuman-hughash shared how to fix
Seen by 25 customers so far
Similar issue to 314 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-hughash started working on this issue
Jul 9th, 2018 9:24am
GetHuman-hughash indicated the issue is not fixed yet.
Jul 9th, 2018 10:29am
GetHuman-hughash indicated the issue is not fixed yet.
Jul 9th, 2018 2:06pm
GetHuman-hughash indicated the issue is not fixed yet.
Jul 10th, 2018 2:12pm
GetHuman-hughash indicated the issue is not fixed yet.
Jul 10th, 2018 2:23pm
GetHuman-hughash confirmed the issue is fixed. Hooray!
Jul 12th, 2018 3:05pm