my email address is *****@***.com but I cannot access my account as it has an old email...

GetHuman984774's customer service issue with British Gas from August 2018

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The issue in GetHuman984774's own words
my email address is *****@***.com but I cannot access my account as it has an old email address registered to it *****@***.com can you delete the old internet address and use the new one. I have * properties and * accounts My customer reference is ************ I have tried to access the account again today but it tells me I am already registered under *****@***.com please delete this address and let me re register with my new address
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British Gas

Customer service issue
Reported by GetHuman984774
Aug 13th, 2018 - 7 mons ago
I have an issue with British Gas too
Fixed
Seen by 10 customers so far
Similar issue to 176 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Timeline
GetHuman984774 started working on this issue
Aug 13th, 2018 12:06pm
GetHuman984774 indicated the issue is not fixed yet.
Aug 13th, 2018 1:07pm
GetHuman984774 indicated the issue is not fixed yet.
Aug 13th, 2018 1:12pm
GetHuman984774 indicated the issue is not fixed yet.
Aug 13th, 2018 1:14pm
GetHuman984774 indicated the issue is not fixed yet.
Aug 14th, 2018 2:29pm
GetHuman984774 indicated the issue is not fixed yet.
Aug 14th, 2018 2:33pm
GetHuman984774 indicated the issue is not fixed yet.
Aug 16th, 2018 5:02pm