I had a free annual service booked for Aug.*nd. A man contracted out ( NOT a BG man) ca...

GetHuman-kellssc's customer service issue with British Gas from August 2018

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I had a free annual service booked for Aug.*nd. A man contracted out ( NOT a BG man) came & broke the filter, was very rude, just left with it still broken.Next day a proper British Gas man came & replaced filter, in so doing he managed to stop my hot water system! I called out another of your team who then fixed it.I am a disabled person & am disgusted with this treatment & finally for all of this which obviously should be FREE I got an invoice this morning for £**! This is disgraceful & I want a full apology.invoice number is *************. order number **********.My name is Mrs L Gilmour-Wood
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British Gas

Customer service issue
Reported by GetHuman-kellssc
Aug 10th, 2018 - a yr ago
I have an issue with British Gas too
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GetHuman-kellssc started working on this issue
Aug 10th, 2018 3:59pm
GetHuman-kellssc indicated the issue is not fixed yet.
Aug 10th, 2018 6:09pm
GetHuman-kellssc indicated the issue is not fixed yet.
Aug 10th, 2018 6:56pm
GetHuman-kellssc confirmed the issue is fixed. Hooray!
Aug 11th, 2018 7:23am