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Before contacting them, items GetHuman1901083 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Phone number on account
The issue in GetHuman1901083's own words
My family (Bill, Dolly & John Hyde spend our XMAS outside the US. This summer, we found out that the mother of * German students we hosted in **** and **** was diagnosed with early onset Parkinson’s Disease a year ago and rapidly deteriorating cognitively. My husband and I decided to buy them * tickets as she has wanted to visit the US. They visited us in Grand Junction, CO. Their trip was restricted due to closure of National Parks.The flight was difficult for her. Would it be possible to upgrade her for free as she had a *.* hour car trip to the Denver airport , ** hour trip to London and * hour plane trip to Frankfurt and A * hour car ride home. They boarded the British Airways flight *** at Denver today at *** pm
GetHuman1901083 did not yet indicate what British Airways should do to make this right.
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