We have had ** seats book and seats reserved for over * months. Two weeks ago we found...
GetHuman1005709's customer service issue with British Airways from August 2018
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The issue in GetHuman1005709's own words
We have had ** seats book and seats reserved for over * months. Two weeks ago we found out about some seat changes when we went to put in passport details. We got our family seats together again but the operator would not move myself or my husband as our seats had been booked under a silver membership which was now a bronze. We had to phone the exec club to resolve this. No e mail to tell us of seat changes. A week later we had an e mail to advise us of more seat changes, and again we phoned to get seats back together. Today, and we are flying tomorrow to Zakynthos, one of the party tried to book in online to find that their seats had been split up again. She has * Autistic children and the family needs to be together. This time despite long mobile telephone calls nothing could be done as the flight is full. BA have sold upgrades and continually moved our family as their business class gets bigger. Disgusting BA. We booked and paid for those seats over * months ago. Please don’t tell us that this is not the case, and BA should be ashamed to mess around paying customers to get more money
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