British Airways Customer Service Issues

Hello, I flew from GRU to London Heathrow on September 7th and had a connecting flight to Copenhagen on September 8th. On the flight to Copenhagen, I initially sat in seat 14E and my son in 14F, then moved to 14D when the doors closed. Unfortunately, the passenger in 15D was disruptive, insisting I stay upright. Despite feeling angry, I chose not to escalate the situation. I believe it's important for BA to identify and take action against such passengers to ensure a better experience for all travelers.

My flight reference number is UTLGU3 and my name is Donna Smart. I made a booking on Wednesday, September 29, [redacted], for a round-trip from Chicago to Luxenberg. Unfortunately, my visa credit card was part of the recent hack affecting British Airways, leading me to incur additional expenses and wait for a replacement. I reached out to customer service earlier and spoke with Sharmishtah regarding advanced seat placement for my upcoming international flights. However, after following up as instructed, I was unable to get through due to a busy line. I feel it's only fair to receive complimentary advance seat selection given the circumstances. I am part of a group traveling on the same flights and have noticed discrepancies in the prices paid. I hope you can understand my frustration and address this issue promptly. Thank you for your assistance. Donna Smart.

Subject: Urgent Request for Booking Cancellation and Refund Dear Alex Cruz, I am reaching out again regarding my previous email dated 16 September [redacted], in which I requested the cancellation of booking reference SOLR4E. This matter is urgent, and I kindly ask for the booking to be canceled promptly, with a full refund of GBP [redacted].92 issued by Wednesday, 26 September [redacted]. Thank you for your immediate attention to this request. Best regards, C P Eccleston

I have a BA ticket to Italy with the return ticket IB3709. I have not received any communication from Iberia about my upcoming flight back to JFK from Naples. I have tried contacting them via email and phone to no avail. I am concerned about my seating arrangements and wheelchair requests for the Iberia portion of my journey. I am unsure if Iberia has all the necessary information as I have not heard from them. Please contact me at joefarda @aol.com or [redacted]/[redacted] if you can assist. Thank you.

Hello, I am in need of assistance to locate and retrieve my luggage. My name is Chioma N. I departed from Miami airport on Saturday, the 22nd, on a flight initially scheduled for 7:40pm but delayed until 9pm, causing me to miss my connecting flight to Lagos. I was rebooked on a new flight with Virgin Atlantic departing at 10:30pm. Regrettably, upon arrival in Lagos on the 24th of September, my luggage was missing and I have yet to locate it. My belongings are essential, and this situation has been quite distressful for me since my arrival. I kindly request your help in recovering my luggage. Thank you.

I previously used Avios but now I am a member with you with the membership number [redacted]5. I am having trouble using the pin that was sent to me. Additionally, we have a flight scheduled from Cape Town to Mauritius via Johannesburg on Saturday, October 6th. However, the travel agent is unable to add my membership number to the booking to earn points. Kindly assist in adding the points from these flights to my account. I will address the pin issue after our trip. Thank you.

During our family vacation in the US from 9/15 to 9/29/18, we traveled to London from 9/16 to 9/23, then to Edinburgh from 9/24 to 9/26, and finally Dublin from 9/26 to 9/28 before heading back to Heathrow on 9/28 and flying home on 9/29. I have already completed the London and Edinburgh portion of our trip, so I wanted to check the departure time from Dublin to Heathrow on the 28th. Upon reviewing my GoEuro confirmation number for British Airways V5ZW7X, I noticed they booked the flight for 9/25 instead of 9/28. I contacted them immediately, but they informed me that British Airways has a no-show policy with no refund. This is my first experience with GoEuro. I still need to travel from Dublin to Heathrow with my parents. I am inquiring if it is possible to transfer the fare I paid to a British Airways flight on 9/28, even if there is a price difference. Kindly advise me at your earliest convenience.

I am trying to book return flights from Dublin to Bahrain for my mom. She will be traveling in Premium Economy. I have successfully booked her outbound flight for December 30, [redacted]. When attempting to book her return flight for March 29th, 30th, or 31st, I am unable to find any available Premium Economy seats - only Business Class. I am puzzled by this situation, as I would expect at least some Premium Economy seats to be open on these dates. Is there a specific reason for this discrepancy? I am eager to secure these flights promptly, so I would appreciate any guidance you can provide.

Booking Reference: MECFKH Dear Customer, We regret to inform you that one of the flights associated with booking reference MECFKH has been canceled. To check your itinerary, please enter your booking reference and a passenger's surname here. For assistance with rebooking, please contact your local Service Centre. To find local contact numbers, click here. We apologize for any inconvenience this may cause. Sincerely, British Airways Customer Services I received this email regarding my upcoming flights. I have a booking for May 16 from Brussels to Bangkok and a return flight on November 14 from Bangkok to Brussels. Can you please let me know which flight has been canceled? Thank you.

I experienced a troublesome journey from Mumbai to Boston with a layover in London. It all started when I found out that my ticket was rescheduled due to a technical issue on the British Airways website, shifting me from business class. Despite the initial challenges, British Airways managed to book me on another carrier's flight around the same time. Upon arrival in Boston, I was informed that my baggage would be delayed by a day. This situation has left me stranded in Boston without my essentials for an important business trip, through no fault of my own. I kindly request compensation for the inconvenience and the prompt delivery of my baggage. I am concerned as my return flight is also with British Airways. This has been my most challenging travel experience to date. S. Mittal [redacted] 6th October

I requested a letter from BA two weeks ago for our travel insurance claim due to my husband's need for an operation resulting in us missing our flights. The letter received from BA was incomplete. Despite contacting BA last week, I was told I should receive it within 72 hours, but I am still waiting for the letter. The incident number is [redacted]13. We need BA to provide a letter confirming our non-attendance on the following flights: ANASTASSIOS VAFIADIS BA0632 (Dec 20, [redacted]) London - Athens MARIA KATSAROU AND ANASTASSIOS VAFIADIS BA0633 (Jan 7) Athens - London We are claiming £[redacted].88 on our insurance for the missed flights.

I am seeking a refund and compensation for services that were paid for but not provided. On May 29, [redacted], I booked reservation OK39JY for premium economy seats from PHL to MAN and FCO to PHL. I needed bulkhead seats due to my height, arthritis, and wheelchair use at airports. The bookings were made in advance for the September 3 and September 26 flights. We were switched to American Airlines, placing us in economy seats instead of bulkhead seats as paid for. Despite our efforts and calls to British Airways and American Airlines, the issue was not resolved, leading to additional charges of USD $[redacted].52 for bulkhead seats on some flights. We were also billed USD $51.74 for calls to British Airways while in the UK. I am requesting (1) a refund for the price difference between premium economy and economy seats, (2) a refund for the add-on paid to AA for bulkhead seats, (3) a refund for the phone charges to BA, and (4) compensation for the physical discomfort, inconvenience, stress, and time lost due to the failure to provide the services that were paid for.

On October 20, [redacted], Trinidad faced a devastating natural disaster, causing me to endure a nightmare commute lasting seven hours instead of one. Witnessing the impact on my country and fellow citizens has left me emotionally shaken. Unfortunately, I missed my Barbados flight as a result of the impassable roads. While Caribbean Airlines is offering refunds to affected individuals, my ticket is for British Airways, making me ineligible. I am left wondering why airlines like British Airways do not have procedures in place for such circumstances. With all routes blocked, it was impossible to reach the airport. I believe a simple act of compassion could have made a significant difference in this situation.

On the 8th of October, my partner and I were on British Airways flight BA207 from Heathrow to Miami. Upon retrieving our luggage, we noticed that one of our cases had a hole and was significantly damaged. We immediately reported the issue to a B.A baggage services representative who promised to email us a complaint number within 3 hours. However, we have not received any communication from them since. I contacted B.A via email, and they provided me with a number, but it seems to have disappeared from my computer. While in Florida until the 3rd of January, we have attempted to follow up for two weeks, but all our efforts to reach a representative have been unsuccessful. It is frustrating that British Airways does not have adequate staff available to assist customers promptly. We informed the representative in Miami that the damaged case cost $80. My Executive Number is [redacted]6.

I am Fidelis T. from Nigeria. A package sent by Stella J. from the UK arrived at Abuja International Airport via British Airways on 23-10-[redacted] at 7:15 am. I paid N46,[redacted] for clearance as requested to an account under Osazuwa S. at First Bank. Later, I was asked to deposit another N20,[redacted] to the same account for the department handling the delivery. Unsure about this additional charge, I have not paid it, and the parcel has not been delivered. I am questioning if this extra payment is necessary for me to receive the items.

I want to share my experience with BA1659 from Dublin to Toronto on 10/06/[redacted], which was unexpectedly cancelled by BA. The lack of prior notice caused me to spend 2 days in a frustrating back-and-forth between BA and Expedia. I had a connecting flight to catch, BA1870 from Toronto to Chicago, and BA mentioned that the timing didn't allow for a proper connection, blaming Expedia for the booking error. This ordeal led to immense stress during the last days of my vacation, unsure if I would make it back on a flight. BA kept delaying resolution, first needing 24 hours, then an extra 6 hours, leaving me in limbo until I decided to head to the airport without certainty. The customer service coordination between Expedia and BA left much to be desired.

Good evening, my friend (a widow) and I (a widower) have always dreamt of visiting India. After saving for three years, we finally decided to make the trip. My friend has knee arthritis, so we upgraded to Traveller World for the extra legroom to sit together by the window, despite the high cost. However, we were informed that to secure adjacent seats, we need to pay an additional £[redacted], which is a significant amount for us. This is distressing for us, especially as my friend is a nervous flyer. We just wanted to share our disappointment and concern about the situation. Apologies for not providing our reference number earlier. Thank you. - Mr. D. Rees & Mrs. M. Maguire

I need assistance with flight changes for six individuals that have led to additional hotel needs. I was informed by BA of significant flight adjustments for two bookings: Booking N5qn6h - Two passengers Booking N6t4q3 - Four passengers Due to baggage restrictions, I had to split the bookings, but consolidating them into one would be more convenient. The airport change from Gatwick to Heathrow has disrupted our travel plans, and the new flight times mean we won't reach our final destination on time. I am unable to log in to the website to manage these changes or reset my password. I kindly request that my family be accommodated in Pisa due to the late arrival time preventing us from reaching our destination and that the return flights be rescheduled for an earlier departure at 16.55 pm for a safer journey back, especially considering my 85-year-old elderly mother traveling with us. I would like to highlight the challenges I faced using the website and the unavailability of phone support, making my experience quite frustrating. Sincerely, Cerian Price

Subject: Extremely Disappointed with Vueling Airlines To Whom It May Concern, I am deeply disappointed by the lack of customer care demonstrated by your airline. From the inefficient service to the misleading claim process and inadequate compensation, I have been left feeling deceived and unsatisfied. Your practices reflect poorly on the airline industry and your employees. As a frequent traveler, I have decided to cease all future bookings with Vueling and British Airways. Additionally, I have instructed my staff to do the same, as my company spends a substantial amount on international travel annually. The short-sighted approach to customer service will ultimately result in a loss for your airline. I am a Managing Director at Wi-Q Ltd, and I will ensure that my negative experience is shared on various social media platforms by 27 developers in my IT company. This situation has been a complete disgrace. Regards, Graham Cornhill Managing Director Wi-Q Ltd T: +44 (0)[redacted] M: +44 (0)[redacted] [redacted] [redacted] E: [redacted] W: www.wi-q.com

Hello, I'm Mr. Donald Rowe. Recently, I booked a flight to Croatia on 29/06/[redacted] with my ninety-year-old aunt, Mrs. Joan Bray/Walden. I am not here to complain, but to share a special story. Joan is a former BOAC air hostess from [redacted] to [redacted], a time she cherishes. She fondly recalls her days of glamour, highlighting BOAC's professionalism and the military background of the pilots. She's proud of the flaggy design on the tail plane at British Airways and the iconic speed bird on BOAC's planes. Boasting about her time at BOAC, Joan met her late husband, John Reginald Walden, who also had a significant role at the airline. As her nephew, I believe a small acknowledgment from British Airways on her upcoming flight would mean the world to her. Even the smallest gesture would make her elated. Thank you for considering my request. Regards, Don Rowe