British Airways Customer Service Issues

Dear Sir/Madam, I am reaching out to address an issue with my recent non-EU departure flight. Boarding pass was issued by British Airways staff before my visa was valid, leading to detention by immigration upon arrival. This experience caused me to miss a crucial business meeting in Edinburgh and incur significant expenses from missed flights and additional travel. The unexpected change in my inbound tickets further complicated the situation, causing chaos at my workplace and harming both personal and professional reputations. The extensive travel time and resulting mental and physical strain have impacted my well-being and career prospects. The consequences at work, financial implications for myself and my family, and damage to personal and professional reputations are deeply troubling. I hope British Airways will address these issues promptly and prevent similar incidents in the future.

I called to change my booking for new flights to Naples. Initially, I requested an afternoon flight but ended up with an early morning flight for myself and my daughter, while my husband was correctly booked on the afternoon flight. I contacted customer service, and after several attempts, they assured me the mistake was corrected. However, I never received confirmation or saw any changes in my app. Despite follow-up calls, no resolution has been provided, and my outgoing flight is still incorrect. My daughter and I are on booking J9TYTU, and my husband is on VKVWFX. I urge BA to swiftly adjust our flights to match the 14.45 flight my husband is on as per my original request and send me a confirmation by email.

I had a very unpleasant experience traveling from Glasgow to London with my wife and our two young children, aged 5 months and 22 months. Despite paying nearly £[redacted] for our tickets, we faced issues with our slightly overweight baggage. We were made to unpack in the middle of the airport, causing distress to both children. This treatment was unlike anything I had encountered when flying with BA in the past. The staff member handling the situation had a smug attitude, and even the manager who intervened was unhelpful. This definitely marks my final flight with BA. Our flight was from Glasgow to LHR at 17:25 on 03/11/[redacted]. I found the service to be below the standard of Ryanair or EasyJet.

I had an unpleasant experience during my trip from Glasgow to London with my wife and two young children, aged 5 months and 22 months. I paid nearly £[redacted] for our tickets. Unfortunately, my bags were slightly overweight, and I had to open them in the middle of the airport while my kids were upset. This was a stark contrast to my past travels with BA where I never encountered such treatment. The staff member had a smirk on his face, and the manager who intervened was no better. Their lack of empathy was disappointing. This will likely be my final flight with BA. The flight was scheduled on 03/11/[redacted] at 17:25. The service I received was below the standard of Ryanair or EasyJet.

My travel from Glasgow to London with my wife and two small children was very disappointing. I paid nearly £[redacted] for the tickets, but when my bags were slightly overweight due to not having access to a scale at home, the staff made me open all of them in the middle of the airport despite my children's distress. This treatment was unlike my previous experiences with BA; the staff member showed a lack of empathy while the manager's involvement made things even worse. This incident during my flight at 17:25 on 03/11/[redacted] has left me with the firm decision that it will be my last time flying with BA. Their service fell far below what I've experienced with Ryanair or easyJet.

Hello, I am feeling very frustrated and would appreciate some assistance. I am looking for a telephone number for BA CARGO at Miami International Airport. A cargo shipment from Accra, Ghana, bound for Port of Spain, Trinidad, arrived at Miami Airport on Saturday, October 20, [redacted]. The cargo was inspected by US Customs on Thursday, November 1, [redacted], and has not been forwarded to Trinidad yet. The shipment was sent with AWB [redacted]5 and is currently held at BA CARGO in Miami. I am unsure of the next steps and feel quite helpless. If I could receive the contact number for BA CARGO at Miami Airport, I would greatly appreciate it. Thank you for your assistance. Best regards, A.B. Jardine.

Hello, I am currently feeling frustrated and seeking assistance. I am trying to obtain a telephone number for BA CARGO at Miami International Airport. I had a cargo shipment from Accra, Ghana, en route to Port of Spain, Trinidad, arriving in Miami on October 20, [redacted]. The cargo was cleared by US Customs on November 1, [redacted]. It was shipped under AWB [redacted]5, and although it needs to go to Trinidad, it is still at the BA CARGO facility in Miami Airport. Feeling helpless, I am hopeful to connect with a BA CARGO representative by phone. Any guidance would be greatly appreciated. Thank you for your attention to this matter. Name: A.B Jardine Phone: [redacted] Address: #13 First Street West Montague Avenue, Trincity, Trinidad, West Indies

Hello, I am feeling frustrated and I need assistance. I am trying to contact BA CARGO in Miami International Airport. A cargo shipment from Accra, Ghana to Port of Spain, Trinidad, arrived at Miami International Airport on October 20, [redacted]. It was inspected by US Customs on November 1, [redacted], under AWB [redacted]5. The cargo is still in BA CARGO at the airport, and I am unsure of the next steps. I am looking for a telephone number for BA CARGO in Miami International Airport to speak with a representative. Any help would be greatly appreciated. My details are as follows: Arlene Bain J., phone number: 1 [redacted], address: #13 First Street West Montague Avenue, Trincity, Trinidad, West Indies. Thank you for your assistance.

Hello, I'm feeling quite frustrated at the moment and would appreciate some assistance. I am looking for the telephone contact of BA CARGO at Miami International Airport. A cargo was shipped from Accra, Ghana, in transit to Port of Spain, Trinidad, West Indies, and it arrived at Miami International Airport on Saturday, October 20, [redacted]. It underwent a customs examination on Thursday, November 1, [redacted]. The cargo was shipped with AWB [redacted]5. However, it is currently stuck at BA CARGO in Miami International Airport, and I'm unsure of what steps to take. If I could obtain a contact number for BA CARGO at Miami International Airport to speak with a representative, it would greatly help me. Thank you for your assistance. Best regards, Arlene Bain J. (Address and phone number redacted)

I am writing on behalf of my godparents, Mark and Yvonne Ingleby, who are scheduled on flight BA2036 departing from Orlando International at [redacted] on Wed, Nov 7th, and arriving at London Gatwick at [redacted] on Thu, Nov 8th. Mark has been hospitalized due to a heart attack recently, and I am reaching out to request special assistance for them with their luggage during check-in, security, and boarding, potentially needing two wheelchairs. Due to Mark's stress-related heart condition, I am hoping for seating that minimizes turbulence and provides comfort to avoid triggering any symptoms. If needed, I can provide documentation to support this request. You can reach me at [redacted]. I am scheduled on Virgin Atlantic flight VS28 leaving Orlando at [redacted] on Wed, Nov 7th, and arriving at London Gatwick at [redacted] on Thu, Nov 8th. My godparents are interested in exploring the possibility of transferring my flight to accompany them for support with medication and emotional assistance due to the unexpected circumstances. Any help or guidance would be greatly appreciated.

Booking reference: KQA2JI My husband and I were excited for our special holiday in the Maldives celebrating our 20th wedding anniversary and my 50th birthday. To accommodate my tall husband who is 6ft 3in, I paid for seats with extra legroom in row 17 for both the outbound and return flights. Despite selecting these seats for the additional space shown on the diagram, we were disappointed to find that the legroom was lacking. Adding to the discomfort, we were seated near a family with a crying baby for most of the journey. I am confused as to why a premium is charged for these seats when they do not offer the expected space. We are scheduled to fly back on the 17th and I am eager to know how you plan to address this issue. At the very least, I anticipate extra legroom seats for our return flight and a refund for the premium paid for the outbound journey. I am reaching out via email to avoid expensive phone charges. I hope for a prompt resolution to this matter. Regards, Sarah P.

I am Lovelyn Mbanefo, a Sky Club member, writing to share my recent experiences with British Airways. In June [redacted], I was downgraded from Business to Economy class due to a fully booked flight. I was promised compensation, but despite multiple inquiries, I have yet to receive it. I request my compensation to be properly calculated with accrued interest. On July 1st, [redacted], I paid to change my flight for July 6th, with a corresponding phone call that should be on record. Upon arrival at the airport with my children for a Business class flight, I was informed only my children were booked. I had to purchase a new ticket last minute, causing emotional distress as we were en route to my father's burial in Abuja. I demand reimbursement for the extra ticket and compensation for the inconveniences endured. Lovelyn Ebele Mbanefo

I have a health concern and need to bring extra weight due to having a stoma and the necessary supplies for my trip to Amman, Jordan for my son's wedding and to care for my grand-daughter. I am flying from London on Dec 1 and returning on Jan 16. I have flown with BA before and I am a member of the Executive Club. I may have unused airmiles that I'd like to apply now. Please provide guidance on how to proceed with packing and what allowances can be made for my situation. Thank you for your help. Sincerely, Avis Hardcastle Kirwi.

Joe Posner Travel Journalist 16, Sheridan Place, Roxborough Park, Harrow On The Hill, Middlesex, England HA1 3BQ. Telephone 02(0) 8[redacted] Fax. [redacted] [redacted] Email: [redacted] British Airways, Customer Service 18th November [redacted]. Dear Sirs, I am writing as a very dissatisfied customer. I was returning from Larnaca on flight BA0663 on 12th November, where I had been gathering material for articles to appear in the Sunday Telegraph supplement and Daily Mail holiday supplement over the Christmas period. My complaints are as follows: 1. The Boeing [redacted] on my flight seemed to be one of the oldest in your fleet. 2. The old plastic seats were worn out and left me uncomfortably damp on my back and bottom. 3. The seats did not recline, making it difficult to sleep or get comfortable. 4. The reading lights were not working, making it difficult to read. 5. The call button to call cabin crew was not working. 6. Two hours and 24 minutes into the flight, my wife was feeling faint. When I asked for water, a crew member jokingly mentioned a charge of 10 Euros. I received the water but was not pleased with the response from the crew. 7. One of the toilets was dirty and out of toilet paper, despite my report to the crew. I look forward to your comments. Yours sincerely, Joe Posner.

I purchased a ticket from Adelaide to Kuala Lumpur and then to Hong Kong through Edreams, which is operated by Malaysia Airlines. There was a flight change, and I was not able to check in at the Adelaide airport for the new flight to Kuala Lumpur because my reservation was not rebooked by Edreams. After contacting Edreams and BA, I found out I had been rebooked for the original flight which had already departed. I had to buy a new ticket to Hong Kong for today. This resulted in me booking a flight on Cathay Pacific from Adelaide to Hong Kong at 1pm. How should I proceed with this situation?

I was scheduled to fly from Dublin to Las Vegas on November 16th. The connecting flight from London to Las Vegas was missed due to British Airways departing late from Dublin and having difficulty opening the plane door. After being informed that I had to wait a day for the next flight, due to proposing to my girlfriend, they arranged a flight to Washington Dulles then to San Diego. The San Diego flight was delayed by 2 hours, so they rebooked me on a flight from Washington to Las Vegas. United Airways at the airport informed me that my bag did not leave London and it would arrive in Las Vegas the day before at 5pm. I contacted them twice, but they never responded.

Subject: Reservation Issue with Flight BA0162 I would like to address a concern regarding our reservation, NQFATT, for flight BA0162 from TLV to London on April 14, [redacted]. Upon checking last week, we noticed that all our reserved seats had been removed. After numerous discussions with BA reservation agents, we were granted one confirmed seat, 6F. Unfortunately, the second necessary seat remains unresolved, leaving us uncertain about our flight. This unexpected situation has caused frustration, especially considering the vacant business cabin at the time of booking. We are puzzled as to why our seats were canceled without alternative arrangements. We believe that BA should assign us adjacent seats in business class, as initially confirmed. To date, we have not received any notification from BA regarding this matter. Sincerely, P.D. Sapira

Hello, I am reaching out regarding an experience I had trying to change my ticket with British Airways. When I called the provided number, I was informed the office was closed despite being told it was a 24-hour line. I explained my situation regarding a family emergency, but when the agent couldn't find my booking information, she requested my full name, email, and phone number to update. She mentioned putting a hold on a new booking for an hour, even though I was only inquiring and not ready to book. Somewhat unbeknownst to me, she proceeded to cancel my existing ticket while supposedly trying to assist. This led to a situation where I found out British Airways had made changes to my flight without my knowledge when trying to modify it elsewhere. I am now seeking a refund for the additional ticket I purchased. As a frequent flyer with British Airways, I hope this matter can be resolved promptly. Thank you for your attention to this issue. Best regards, Sana A. H. Phone: [redacted] Email: [redacted]

I have booked a return flight from Shanghai to London Heathrow at the end of January [redacted] until mid-February. I selected my seats and paid for premium economy. Now, I want to upgrade. However, on the upgrade page, it shows additional charges of approximately 18,[redacted] RMB for both flights, which seems excessive. The webpage mentions around 5,[redacted] RMB each way, totaling about 9,[redacted] RMB extra, not 18,[redacted] RMB. This discrepancy is worrying. It seems like I may end up paying 3,[redacted] pounds for the upgrade, which doesn't seem right since I've already paid for one seat in economy. I'm unable to reach the phone number from my cell phone in Shanghai. A live chat option would be more convenient for customer service. This is my first time booking with BA, and I find their webpage less user-friendly compared to other airlines.

I have been waiting for four days now for a response to my complaint. My reference number is [redacted]7. Please review my email before proceeding. I attempted to call and got disconnected three times while providing my reference number! Three times! I urgently need this matter resolved! In addition to my complaint, I have reviewed your website. It states that 23kg of hand luggage could have been taken on the flight. This choice was not presented during check-in. If I had known, it would have decreased the cost of baggage by 50%! This situation is becoming increasingly problematic. Initial misinformation, staff rudeness, failure to communicate the option for 23kg of hand luggage, being hung up on three times, and the lack of prompt response to my complaint are all adding to my frustration.