British Airways Customer Service Issues

I booked a flight on April 30, [redacted], from Newcastle Airport to Fort Lauderdale with connections in Heathrow and Philadelphia. Upon reaching Heathrow, I was informed that my entire itinerary had been deleted from the system. My original flight to Philadelphia at 1 pm was replaced with a 4 pm flight, causing me to arrive in Fort Lauderdale at midnight instead of 10:22 pm. They also booked me on a return flight on January 8, [redacted], with an 8-hour layover in Dallas before heading to Heathrow and another 6-hour layover in Heathrow before my final destination, Newcastle. My reference number is MFAPHF. The original schedule was crucial as I needed to catch a taxi early Tuesday morning upon my return. Being an 80-year-old traveling alone, these unexpected changes are distressing and may have a negative impact on my health. I kindly request a review of this situation as to why my itinerary was removed from the system.

I arrived at the British Airways counter in the international terminal at Hartsfield Jackson airport for flight BA5237 to Amsterdam. Prior to my arrival, I received instructions via email to check in online. Unfortunately, upon my arrival, there was no British Airways representative at the counter. Following advice from another airline's representative, I returned to the domestic terminal where I missed my boarding and subsequently my flight. I kindly request a courtesy refund or a discounted ticket from British Airways as I urgently need to reach my destination to attend to my grandmother's estate affairs after her recent passing.

Dear Sir/ Madam, I hope this message finds you well. My name is Poopak Fallahzadeh, the Managing Director of a travel agency in Tehran, Iran. I wanted to bring to your attention the challenges my agency and passengers have recently faced due to changes in British Airways flights to and from Tehran. For many months, we have been a leading travel agency for passengers traveling to Canada through British Airways, offering competitive prices and comfortable Business class tickets. However, following the sanction-related developments that led British Airways to halt its flights to Tehran, we encountered difficulties. Passengers were rerouted through Turkish Airlines and Lufthansa, with inconvenient layovers, causing disappointment among many, especially Canadian citizens. One British passenger even experienced a downgrade issue from Business to Economy class, requiring an additional [redacted] Euros for an upgrade without a response from British Airways to our complaint. I would appreciate guidance on how to address these issues as a travel agency and seek clarification on British Airways' actions, which have left a negative impact on our passengers. I believe such treatment goes against international airline standards governed by IATA regulations. I kindly request your prompt response or direction to the appropriate contact for further communication. Thank you for your attention to this matter. Sincerely, Poopak Fallahzadeh Managing Director Sociant Safar Pars Travel Agency Unit 22, No. [redacted], Mirdamad Blvd., Tehran, Iran Tel: +98-[redacted] Fax: +98-[redacted] Cell: +[redacted]83

Booking Reference: UDIV07 for flight BA897 from Pula to London Heathrow on 09/14/19. I had made a booking for the flight on 09/14/19 departing Pula at 9:15 PM to maximize our time in Croatia. However, I was informed by BA that the flight has been rescheduled to 12:30 PM, resulting in us losing a day. After contacting the booking department twice and being informed there are no available alternatives, I was advised to reach out to Customer Relations for compensation. Unfortunately, I have been unable to connect via phone and am now reaching out through this written message. I eagerly anticipate your response. Best regards, L. White

Hi, I'm Archana Patel. I had a travel issue that I'm hoping to resolve regarding my luggage that went missing on my journey from London Heathrow to Hanoi on the 20th of December. Despite concerns, I have documented the incident and details of my luggage in hopes of claiming it back as I travel through Vietnam. Your assistance in this matter is greatly appreciated. Thank you.

Subject: Request for Assistance to Fulfill my Son's Aviation Dream Good Afternoon, I am writing to share my 10-year-old son's (Aahad Burhan) deep passion for aviation. Since he was 8, his interest has only grown stronger. Aahad dreams of becoming a pilot, immersing himself by watching British Airways videos, participating in aviation chat groups, like Mentour Pilot, and enjoying weekend plane spotting sessions. Despite only traveling twice (via Iran Airways and British Airways) due to financial constraints, Aahad longs to experience flying. His upcoming birthday in February presents an opportunity to make his dream a reality. Witnessing other kids fly or visit the cockpit has ignited his desire, and I wish to create a memorable experience for him on his special day. I humbly seek your assistance to grant Aahad a chance to fly a plane for his birthday. Your support in making this dream come true would mean the world to us. Please consider this heartfelt request, and I eagerly await your kind response. Thank you for your time and consideration. Warm regards, Amber (Aahad's Mum)

Dear Customer Support Team, I am Giorgio Castellini, writing to inform you that I am scheduled to fly from London to San Francisco tomorrow at 2:55 pm on flight BA0287 departing from London Heathrow Terminal 5. Despite conducting online check-in, I noticed that my baggage allowance reflects only 1 bag at 23kg, whereas I have actually purchased 2 bags (with the second one bought separately). Could you kindly adjust my booking to reflect the correct baggage allowance and issue me an updated boarding pass? To facilitate this request, here are the necessary details: Flight BA0287, Booking Reference M7UKH, Passport Number YA[redacted], Seat 20K, and World Traveler Frequent Flyer CJ/[redacted]4. I greatly appreciate your assistance in this matter. Thank you.

I traveled from SeaTac to Heathrow Airport on December 21 and arrived on December 22. Unfortunately, my wheelchair, which I operate with my chin due to being paralyzed from the shoulders down, was damaged during the journey. I sought assistance from global support in England, but they were unable to repair the wheelchair until I returned to the United States. My case reference number is [redacted]7. I urgently need this matter resolved as I rely on my wheelchair for mobility, and currently, I am confined to bed rest without it. This situation has disrupted my plans to spend the holidays with my wife's family in England, as my wheelchair is not functioning correctly. I can be reached at [redacted]. Each time I contact customer service, I either speak to different representatives or experience disconnections, which is frustrating. Sincerely, T. B.

Subject: Flight Delay Compensation Request Dear Sir/Madam, I hope this message finds you well. I am writing to address the flight experience my family encountered on December 23rd. Our journey from London Heathrow to Najaf, with a layover in Doha, faced a 3.15-hour delay. Despite arriving at the airport 3 hours before the scheduled departure at 8:30 pm, the flight didn't depart until 11:45 pm, leaving us waiting for 6.15 hours without proper communication regarding the delay. As a result, we missed our connecting flight, QR456 (BA6357), from Doha to Najaf. After a cumbersome 4-hour wait at Doha airport, we were finally accommodated in a hotel and rebooked on flight QR460 (BA6350) later that same evening. The ordeal was especially challenging traveling with children and an elderly wheelchair user, my mother. I seek guidance on the process to claim compensation for the aforementioned delays and inconveniences faced by our group of 10 persons. The booking references for the remaining 6 family members are [redacted] and [redacted]. I kindly request an urgent response within 48 hours. Thank you for your attention. Best regards, Khalil J Muraj

Upon my arrival at Heathrow, I was disappointed by the lack of assistance I received. I had to walk quite a distance to change terminals for my connecting flight and when I complained to British Airways staff, I was made to wait for 20 minutes before getting any help. I had to navigate the airport bus shuttle on my own, resulting in another long wait. By the time I reached my departure gate, my flight was already boarding, leaving me no time to use the restroom or even grab a drink to take my medication. This experience was far from the outstanding service I have come to expect based on my prior flights from the USA to the UK. I am apprehensive about my return journey. If my concerns are not addressed satisfactorily, I will be escalating this complaint to higher authorities and exploring other avenues for resolution.

Hello, I am writing in regards to my sister's recent travel experience to Kuala Lumpur, Malaysia. Upon arrival, her fiance was denied immigration clearance due to a rip in his passport, resulting in a lengthy 5-hour interview process. Eventually, he was informed that he would be sent back to the UK that night while my sister and her friends were allowed to proceed. During this chaotic time, my sister ended up with her fiance's luggage but was unable to return it to customs as no one claimed responsibility. Unfortunately, they were not permitted to see him or hand over his belongings, forcing them to leave with the luggage. My sister is devastated as the trip was planned for her wedding. She had to book an emergency flight due to her declining health caused by the stressful circumstances. Thankfully, her two friends were by her side as witnesses. They are now burdened with additional responsibilities and her fiance's extra luggage. I am kindly requesting if, during their journey back to the UK, my sister's friends could be considered for an upgrade. Given the ordeal they have been through, it would be a small gesture to ensure their comfort on the way home. Thank you.

Hello, I am writing to inquire about canceling my one-way ticket from HTR to AMS on March 14 due to a change in my travel plans. I am aware of the $[redacted] cancelation fee, and while I understand the policy, I was hoping there might be some flexibility given my circumstances as a small business owner. I have also contacted Travelocity to adjust my return trip from March 19 to March 20. I was informed that there would not be a fee for this change since my original flight out of Amsterdam was canceled. I appreciate your attention to this matter and would be grateful if the cancelation fee could be reduced or waived. Thank you for your assistance. Kathleen M. Owner / Licensed Esthetician Makena Skin Care [redacted] Makena.SkinCareTherapy.net [redacted] South Saint Mary's Street Raleigh, NC. [redacted]

Dear Customer Service Team, I recently arrived on a BA flight from LGW to Las Vegas and wanted to share my experience. Unfortunately, my in-flight entertainment was not working during the journey, and it took 2.5 hours before I received assistance and was relocated to a different seating area. While I appreciated the seat upgrade, I felt uncomfortable and humiliated by the way it was handled in front of other passengers. The stewardess's behavior, particularly when serving snacks and meals to other passengers, made me feel embarrassed and unwelcome. As a nervous flyer, the situation significantly impacted my journey and put a damper on what was supposed to be a honeymoon trip. I kindly request that you address this feedback with your staff to ensure that other customers do not experience similar treatment. I hope for a more pleasant experience on our return flight scheduled for Saturday, 9th Feb. Your attention to this matter would be greatly appreciated. Thank you.

Booking Q5T91S. During a phone call booking, I requested economy to and from Tel Aviv to Heathrow and business class to and from Heathrow to Newark Liberty, which is what I believed I had reserved. I recently learned that I was actually booked in World Traveller Plus instead of business class. Despite confirming my preference multiple times during the call and expressing my satisfaction with the options presented, British Air informed me that they could not verify the conversation where I specified my booking details. After various discussions, I was eventually offered business class only for the Newark to Heathrow leg of my trip. Considering the significance of having business class for my longer flight, I am reaching out to request that my Tel Aviv to Heathrow journey also be in business class. I was advised by British Air to seek approval for this adjustment from you due to an aircraft change. As a senior traveler who values this accommodation, I hope for a positive outcome. Thank you for your attention to my request. Sincerely, Harriet E.

Hello, I'm Gideon Steyn and I'll be flying from South Africa to London Heathrow on Wednesday, 27 Feb [redacted]. My reservation number is VWYYOE. I have been trying for over 2 weeks to reserve an emergency exit row seat due to my height of 6ft 6in. Despite being told to call 72 hours and 24 hours before departure, we were unable to secure a seat. Surprisingly, a seat on my return flight on 10 March was easily allocated. I kindly request assistance in obtaining an emergency exit row seat, preferably a C-seat in the aisle or an A-seat by the window. Sitting in a bulkhead seat is also challenging for me due to the proximity of the wall. I appreciate your help with this matter. Thank you, Gideon Steyn.

I have reached out to BA multiple times concerning a seating issue. I had initially booked a trip for six family members to London in September with Booking no. MBA2AD. One member had to cancel, and I was assured her seat would become available on 1/31/19. Subsequently, I tried to add a friend to the booking with no success despite making a new booking with no. J0376H. Despite numerous calls, including being disconnected twice, waiting for over 30 minutes, and one rude disconnection, I have not been able to resolve this. Email responses directing me to call have only added to the frustration. I'm seeking assistance from BA to release seat 48c on flight [redacted] on 20 September [redacted] and seat 47c on flight [redacted] on 29 September [redacted]. I urge BA to contact me with a solution promptly.

Hello, I am inquiring about a passenger traveling from Colombia who will be flying from Barcelona to London on her way to Beijing. She will have a layover in Heathrow to transfer from terminal 3 to terminal 5. I need to confirm if she will have to go through customs or if she will need to pick up her luggage in London to re-check it for the Beijing flight. This information is crucial as it determines if she requires an in-transit visa. The flight details are as follows: departing Barcelona on April 10th at 14:55 on BA0485, then departing for Beijing on April 10th at 16:25 on BA0039. The return trip is from Beijing to London on April 30th at 15:55 on BA0038, and then to Barcelona on April 30th at 19:15 on BA0482. She already has a visa for China. I appreciate any assistance with clarifying if she needs an in-transit visa for this journey. Thank you. Paulina

I encountered an issue in Mexico City airport while attempting to board my flight to Berlin via Toronto and London. The check-in staff informed me about the requirement for an ETA visa for Canada, even for a layover. Though I secured the visa, I missed the boarding time as the counter closed an hour before departure. Air Canada advised reaching out to British Airways for assistance. Unfortunately, my attempts to contact them were fruitless due to limited office hours. The flight was scheduled for 13:55 from Mexico City to Toronto. I am uncertain about the next steps and seek guidance on whom to approach for help in this situation.

Hello, I am a Moroccan citizen with an American permanent visa. I typically fly with our local airlines from Casablanca to Seattle, but our prices are high. I need to take multiple flights to conduct business in the US, which prompted me to search for better deals. I discovered that British Airways has competitive offers to the US. I would like to know if I can book flights with British Airways, stop in London, then fly from London to Seattle Tacoma with just the US visa. Additionally, I am interested to know what to expect if I change airlines in London for the return flight from Seattle to London. Please provide me with the necessary information to book my flight before April. I hold a Moroccan passport with a 10-year visa, and I want assurance that I won't face any issues at the airport in London when traveling to Seattle. Thank you.

Good evening, We are planning a trip with British Airways for a group of four adults. One of our group members has Tourette's syndrome, which causes severe anxiety and OCD. Due to recent air incidents, his condition has worsened. However, he trusts British Airways and their 35+ year safety record. We would like to know how many companion seats he can choose for free to ensure the group can sit together. This is important to support his anxiety. We unfortunately missed the BA Flying with Confidence course, and we are planning to fly on the upcoming April bank holiday. Is it possible for him to meet the pilots before the flight or ask them a few questions? This would greatly help calm his anxiety, reduce his Tourette's symptoms, and limit tic outbursts. Thank you for your time, and we look forward to your response in the future. Kind regards