British Airways Customer Service Issues

I am disappointed by the lack of available seats after booking my flights in December for travel in February and March. My partner and I have knee problems that make it difficult to sit for extended periods. I was not informed by B.A. about the seat unavailability and only found out upon online check-in. Additionally, a two-hour delay occurred on the outbound flight due to dog loading. I am requesting a full refund for the seating. Ticket no [redacted][redacted], Booking ref KZR577, Flight no BA2676 out and BA2677 return. I am Mr. Ronald Snowdon, and my partner is Mrs. Sandra Patmore.

I booked flights BA [redacted] and [redacted] for May 22. Unfortunately, flight [redacted] got canceled, but the agent rescheduled both flights for May 23. Due to the change, I lost the $74 seats on flight [redacted] and was reassigned $54 seats. I requested a $40 refund for the seat difference, but the booking agent could not process a partial refund. I'm asking for a $40 credit on my card for the seat change. The booking reference is OBZ9CA. I believe a full refund of $[redacted] for the seats would be fair compensation for the inconvenience caused by the flight cancellation. Thank you for your help. Nathan H. Nevada City, CA

My flight from London Heathrow to Charlotte AA731 was canceled for technical reasons. I was rebooked on a later flight to Atlanta AA YWEYEQ, which was delayed due to traffic and caused me to miss my connecting flight to Wilmington, NC. I am now stranded in Atlanta without a flight or accommodation. Delta Airlines mentioned it was British Airways' fault for the missed connection. I have been waiting for British Airways customer service for 45 minutes with no response. Please reach out to me promptly. Thank you. - Georges C.

Booking number OBZ9CA. Requesting a refund for the price difference between the seats I originally paid for and the seats I am now assigned. Originally booked on BA [redacted] on 22 May which was canceled. Agreed to rebook for 23 May due to a tight connection in Heathrow for the next available flight. The new seats are cheaper by $20 in total. Seeking a refund of $40 or credit to my credit card to compensate for the inconvenience. Was instructed to contact CR for this refund. Thank you, Nathan B. from Nevada City, CA.

I have been without my luggage for over a week. I flew from San Francisco to London and then on to Dublin. My bag was checked in from SF, but a delay in the London flight caused me to miss my connection to Dublin. I suspect that my bag traveled on the flight I missed from London to Dublin. Here are the flight details: San Francisco (SFO) to London Heathrow (LHR) Flight: EI [redacted] and BA [redacted] (operated by British Airways) Date: Sunday, March 17, [redacted] London Heathrow (LHR) to Dublin (DUB) Flight: BA [redacted] Date: Monday, March 18, [redacted] I believe my bag might have been on the following flight: Flight: EI [redacted] (Aer Lingus) Date: Monday, March 18, [redacted] The lost luggage is a soft black cabinet bag with purple and yellow details and a paper name tag. It does not have a lock. Reference Number: DUBBA54084 Name on Record: B. Scorley

Hello, I recently spoke with a phone representative about my issue, but I need more information and would like to see if there is a solution available. I was in the process of booking seats for my London to Milan and Milan to London flights. Due to my fear and claustrophobia, I cannot sit in the middle or back of the plane as it causes discomfort and anxiety. Unfortunately, seats are only available from row 9 on the London to Milan flight and row 15 on the Milan to London flight, which is deeply concerning to me. Ideally, I need seats in rows 4, 5, or 6 at the latest, and I am willing to pay extra for those seats. I am desperate for them and may have to look elsewhere if I cannot secure suitable seating. I apologize for any inconvenience, as this is my first time flying with BA, and I did not anticipate being unable to reserve seats in the front like I have with other airlines. I hope we can find a resolution. Thank you, Ilaria

Booking Reference: NXHRGY Dear Mrs. Fischer, I wanted to inform you about a routing change for your flight from New Delhi to London Heathrow due to the closure of Pakistani airspace. This change may impact your connection to another flight at London Heathrow. Please be assured that our team at Heathrow will assist you in rebooking to minimize any disruption to your journey if needed. We apologize for any inconvenience this may cause. Sincerely, Iris Fischer --- Dear British Airways team, I am concerned about the limited time I have (less than 1.5 hours) at Heathrow to catch my connecting flight to Berlin. Given the circumstances, I may miss my flight. I am flexible and open to a complete rebooking. I will be at Chennai Airport around 11 pm tonight and arriving in Delhi at 2:55 am tomorrow. If possible, I would appreciate being rebooked on a flight from Chennai or an earlier flight from Delhi. It is crucial for me to arrive in Berlin on the evening of April 1st for an appointment the next morning. Thank you for your assistance. Warm regards, Iris Fischer

Hello, I arrived in Malaga today on the 6:40 AM flight BA347. My booking number is WBTOYL. Upon landing, we headed to Budget to pick up our car but were denied because we only had the paper part of the driver's license from the DVLA website. They didn't allow my wife to take over the policy either. We had to go to Europe Car and pay an additional [redacted] euros plus a [redacted] euros deposit to secure a car. With two young children, this unexpected expense of [redacted] euros is challenging. I am requesting a full refund for the car hire. I've been trying to contact customer service with no success all day. I am on holiday and don't want to spend it dealing with this issue. Please reach out to confirm the situation and process the refund as soon as possible. Nicholas Whiting

To the concerned party, Greetings! I am currently organizing a journey to the United States and require some clarifications. I intend to travel to Denver from Copenhagen Kastrup. The departure of my flight is scheduled for the 12th of June. However, I am uncertain about my return flight set for the 25th of June, as there is a chance I might need to reschedule it for July. Could you kindly advise if altering the return date to July is viable with a BASIC ECONOMY ticket and provide an approximate cost estimate for the modification? Please note that the booking for my flight is pending.

I used Avios points to book a hotel room, but due to a family emergency in the UK, I need to extend my stay by one week. Changing the booking has been complex, involving multiple phone calls, disconnections, and conflicting information about cancellation fees. Despite reaching out on Twitter and speaking with Avios, I was directed back to BA for assistance. The current cancellation policy seems unfair, with a choice between a high fee or losing the points used for the booking. I'm disheartened by the customer service experience and hope that BA can resolve this issue by allowing me to adjust my stay at the Bloc Hotel from the 23rd to the 30th of April. My grandson's injury and my daughter's recent C-section require my immediate assistance, and I trust BA to prioritize customer care in this difficult situation.

Special assistance was requested for me on flight BA58 from Cape Town. Upon arrival, I had to wait for at least 10 minutes at the aircraft entrance. I was then wheeled to the SPA waiting area where a buggy was supposed to collect me for passport control, but due to staff shortage, I had to walk the 10-minute distance, causing discomfort to my back due to scoliosis. This issue previously occurred on January 25, [redacted], as well. I believe there is a lack of compassion in handling special assistance passengers. I suggest BA improves its Special Assistance procedures akin to Gatwick. At 79, it's challenging for me to walk, and considering the high cost of tickets, this experience is unacceptable. Your attention to this matter is highly appreciated. - Mabel Marks

When my spouse and I chose British Airways for our international travel, we had high hopes. However, I must say this will be my final experience with them. I'm disappointed that even selecting a window seat requires an additional cost. The service onboard, especially the time it takes to get a simple drink, leaves much to be desired. The dry air on the flight makes passengers thirsty, but unless you are in first or business class, you are just a number to BA. Contrastingly, I have always received better treatment with Emirates. Once, on a flight, my headphone port was faulty, and when I reported it, I was simply informed that the flight was full. Today, on our return flight from London to Cape Town, my husband and I were arbitrarily assigned seats without the option to choose together, which is particularly disappointing as we are on our honeymoon. We are flying on BA059 departing from Terminal 3 at 10:40 pm. This entire experience, especially considering the nearly R40,[redacted] I spent as a working-class individual, is truly disheartening. - Chantal P. & Nicolas K.

I had a 14-hour layover in London on April 15, [redacted]. I was directed to a cozy and comfortable sofa by a polite airport worker. Shortly after, I was abruptly woken up by security workers and told to move to another gate to spend the night. Despite trying to rest, I was continuously disturbed by security personnel demanding passport checks and moving us around. The treatment was unpleasant and made the journey exhausting and unpleasant. I felt sick and vomited due to lack of sleep and the overall experience. I believe customer service should be more considerate and understanding, as travelers like me contribute to the airline's business. This experience has made me hesitant to choose British Airways for future travels through London.

I attempted to pre-book my baggage for my upcoming flight, but there was no option available. Consequently, I had to pay the higher airport price for my luggage. While at the airport, I tried to add my bag online but was informed that as I booked through Iberia, I could not modify my booking due to their financial agreement. I even confirmed this with Iberia at the airport in Spain. Unfortunately, it appears I will now be charged 75 euros to add my bag. If I had been aware of this situation beforehand, I would have chosen to book directly with BA for a slightly higher price, as it would have been less stressful and more cost-effective.

Hello, I made a booking with BA through Omio for a flight departing from Barcelona to London Heathrow on April 28, [redacted], at 11:40 am for £[redacted]. This ticket is non-refundable according to the information received. I would like clarification on why this particular ticket, which is not considered low cost for a European flight, is non-refundable compared to other ticket options for the same route. I am also interested in speaking with a BA representative over the phone to further discuss and clarify this matter. Can you provide me with a BA customer service telephone number for this purpose? Thank you. N. Redpath.

Dear Sir or Madam, I was notified via email on October 2, [redacted], that my flight to Tehran (Reference NAXGKW) upgraded to First Class on May 17, [redacted], was canceled. After undergoing two successful brain surgeries, I am now cleared by my physician to travel by air starting in June [redacted]. I have been having difficulties arranging my return trip due to challenges in retrieving information for my initial trip on March 8, [redacted]. I kindly request your assistance in issuing my return ticket from San Francisco to Tehran anytime after June 1, [redacted]. Thank you for your understanding and attention. I look forward to your prompt response. Best regards, M.H. Eftekhari, Ph.D.

I am sharing my experience with my recent flight booking through Booking Reference: OAHJIY for Flight BA455 on 8th May [redacted]. I made my flight and seat reservations back on 10th August [redacted]. Unfortunately, two days ago, I received an email notifying me that my assigned seat had been changed to a location further back in the aircraft. I reached out to the provided complaints contact but only received a brief response stating that the seat change could not be altered. As a 75-year-old, the boarding process is quite exhausting for me, and I prefer a front seat for convenience. The sudden switch to a back seat is troubling. It seems like this change may have been made to accommodate Club Class passengers, disregarding early seat reservations. I travel to visit my wife in Malaga frequently due to her health, making seat selection crucial for me. If BA continues to overlook seat preferences, I might have to consider an alternative airline for my future travels. C.A. Longhurst

As a family of five, we pre-booked our seats to ensure we could sit together, costing an additional £40 per person round trip totaling £[redacted]. While we initially got the seats we reserved, I ended up in a row of three with two empty seats until after takeoff. Subsequently, a family of three got split up with two members seated next to me and the third two seats away. The constant seat swapping disrupted my flight experience, leading me to trade places with the third family member for peace. Despite the extra payment for selected seating, this arrangement proved futile. Adding to the disappointment, being seated at the back resulted in limited food choices on both flights. Initially, my wife and daughters received no drink with their meal until we raised the issue. Similarly, on the return journey, I was left with only one meal option, pasta with tomato. The crew mentioned food shortages occur frequently and cannot be rectified. Regrettably, this experience fell short of my expectations, especially for a long-haul flight to the Dominican Republic.

Hello, my name is Aggrey Odiyo. I am reaching out concerning booking reference R7SC2L. I bought a ticket for my brother and his family to travel from Nairobi, Kenya to the United States on December 4, [redacted], through British Airways. They were scheduled to return on January 17, [redacted], but due to unforeseen circumstances, they had to change their plans. British Airways provided me with a new reference number, OZEWOF, and confirmed the ticket is valid for six months. Despite my efforts to contact customer service and provide the original receipts, they have been unable to locate the booking in their system. I am eager to resolve this issue and pay any necessary fees to adjust the ticket for my brother’s return journey. Please reach out to me via email at [redacted] for further assistance. The passengers who traveled to the USA on December 4, [redacted], are as follows: - Master Imani Awili: [redacted][redacted] - Mr. Philemon Odiyo: [redacted][redacted] - Miss Pendo Akinyi: [redacted][redacted]

I am in urgent need of a reasonably priced flight from Killeen Fort Hood to George, South Africa sometime next week. I also require flexibility with my baggage as I have accumulated belongings during my 8 years in the USA. Please reach out to me promptly via email with any suggestions, prices, or options. I am open to flights with layovers or connections; however, I strongly prefer not to fly with Delta due to a negative past experience. If this message was not intended for you, kindly pass it along to someone who can help me. Thank you in advance. Best regards, Ilma