British Airways Customer Service Issues

Dear Sir, I, S.M., made a booking with British Airways for a round trip to Canada through Yatra.com. This was going to be my first international travel, and I was eagerly looking forward to the British Airways experience. The ticket was booked on 13/03/[redacted], and the details are as follows: PNR: RD9ZC3 Ticket Reference No. [redacted][redacted] Date of Travel: 07/05/[redacted] I was initially very pleased to choose your esteemed services; however, my excitement was short-lived as I did not receive my transit visa on time. When booking the ticket, I called Yatra.com on 13th March’19 to inquire about the transit visa, and I was informed by the representative that it was "Not necessary," based on which I did not proceed with obtaining one. Subsequently, when I contacted British Airways on 11th or 12th April’19 to inquire about baggage limits for my first international travel, I was asked about the transit visa, which was surprising to me as this was never mentioned earlier by Yatra.com. I applied for the transit visa on 16th April’19 but have not received it yet, resulting in me being unable to travel as per the booked tickets, which have also been cancelled. Yatra.com is not cooperating with my request for a refund or re-scheduling of the tickets, causing me significant inconvenience and financial loss, being a service class individual. I kindly request your assistance in resolving this matter, as I hold British Airways in high regard for its esteemed services. Best Regards, S.M. - [redacted]

I made a flight booking with British Airways but realized I selected the wrong date within 6 hours. I tried to cancel within 24 hours by contacting both BA and the booking company. The booking company, Travel Port, was unhelpful, only spoke Spanish, and kept hanging up on me. They refused to change my flight or provide a refund. When I reached out to BA, they directed me back to the booking company. Feeling frustrated and unsure of what to do next, I am seeking assistance to either get a refund to book the correct date or adjust the existing booking. Dealing with this situation has caused me significant stress, especially as I urgently need to travel. Any help from BA would be greatly appreciated. My booking reference is ENVTWS. Thank you. - C. B.

During my recent trip from Johannesburg to Zurich with a layover in London, my suitcase was damaged. I initially reported the issue to Virgin Atlantic, the carrier for the first leg, but they advised me to contact BA since they operated the final leg to Zurich. I am reaching out late due to my previous communications with Virgin and the South African Airports Company. I would appreciate your guidance on resolving this matter. The flight in question was BA [redacted] on March 23rd at 9:10 a.m. with passenger initials A.C. Thank you.

Good afternoon, I am Ms. Beryl Christiana R. I booked a short holiday to Madrid online in April for 6th to 11th May [redacted]. When checking in online, I was surprised by additional charges for seat selection and check-in baggage, totaling £49 on my Visa Debit Card. Arriving early for check-in on the outbound flight, I was instructed to return later, costing me precious holiday time. When I returned at 8:45 pm, the BA desk was closed, and I was told I had to pay 75 Euros for baggage I thought was prepaid. Tearfully, I paid to check it in. The Spanish operator acknowledged the confusion and advised me to dispute the extra charge with BA. I feel deceived by BA's lack of transparency on fees, leaving me financially strained on my holiday to Spain.

I have booking references for BA flights for Henderson and Laidler. Currently on a delayed cruise, we will miss our return flights from JFK to London Heathrow to Newcastle. Booked through Broadway Travel with respective references BCP301058 and BCP301059. Unable to contact them to reschedule flights. Requesting guidance on the next steps.

I traveled with my new bag that met the airline specifications leaving New York without any issues. However, upon returning from Athens, I was charged $56.75 as the agent claimed the bag was not suitable, despite it being the same one I departed with. Reluctantly, I paid the fee to avoid causing a scene. I previously spoke to a representative who provided me with the phone number [redacted]-[redacted]-[redacted], advising me to reach out to resolve this matter. My email address is [redacted]. I am MONA PINCUS residing at [redacted] S. Ocean Blvd., Boca Raton, FL [redacted], reachable at [redacted].

Hello, I am having difficulties reaching Victoria Falls Reservations to book a flight to Johannesburg, South Africa. I need assistance with my booking as most flights are offered by agent companies. I will be traveling with an infant and am 26 weeks pregnant. I am unsure about the required documents for the flight. The payment will be made from South Africa due to the situation in Zimbabwe. Please advise me on how to ensure my booking is done correctly and the payment process.

My name is Marged Trumper. I made a booking for a Venice to Heathrow ticket for the 12th of June at 7:50. I requested assistance as I use a walking stick and only traveled with hand luggage. Unfortunately, my smaller trolley broke, so I had to use a slightly larger one. I also had a backpack that was within the weight limit. Upon arrival, I was charged 75 euros without the option to repack into a smaller bag, depleting funds meant for my study trip. The incident was upsetting, especially as other passengers waited and the staff member was not considerate. This experience has left me feeling frustrated, as I prioritize saving due to being unemployed and managing health issues. The lack of empathy and focus on money over customer service from British Airways is disappointing.

Dear Sir/Madam, I am writing to discuss a claim I need to make as my baggage was delayed on my recent trip. I flew with British Airways from London Heathrow to Athens last Friday with a departure time of 6:55 AM. This flight was a re-booking from Aegean Airlines. When I attempted to file the claim with BA, I used the luggage tag from Aegean Airlines, which the system did not recognize, thus rejecting my claim. I would appreciate guidance on how to proceed. I have attempted to contact BA in the UK, but their phone number seems valid only for calls originating in the UK. Furthermore, I have been unsuccessful in reaching the BA office in Athens as they do not answer the phone. Your assistance in this matter is greatly appreciated. Best regards, C.P.

Dear Sir/Madam, I purchased three tickets from Cairo to London on British Airways via the TravelPack website on January 18, [redacted], for myself and my children. The booking number is T44542. Regrettably, our visa applications were denied by the UK embassy on May 9, [redacted]. Despite my numerous emails to [redacted] requesting a refund, I have not received a positive response. TravelPack claims they are still waiting for British Airways to respond regarding the refund request, which has been ongoing for over a month and a half. This lengthy process is concerning due to the urgency of the refund needed before our flight on July 9, [redacted]. I fear my money may be forfeited if the refund is not processed promptly. I kindly ask for your assistance in expediting the refund process as soon as possible. Sincerely, D.A.

I am scheduled to fly on flight [redacted] with BA on July 6, from London to Denver nonstop. My spouse and I have been in Europe since June 16 but have fallen ill with a respiratory ailment causing coughing, fatigue, and difficulty in functioning. We are both in our late 70s and require medical attention from our doctors back home. We are hoping to change our tickets to July 1 or July 2 for the same nonstop flight. We do not have a reservation code but our ticket numbers are [redacted][redacted] and ...[redacted]. Currently staying at St. Ermins in London. Please assist us. Thank you, William H. and PATTA N. L. Room [redacted].

Hello, we are currently browsing the quotes on your website for a fly-drive holiday to California. We found a great quote when we entered flights and a rental car, but I have a few uncertainties. Does the price displayed include the rental car cost? We plan to rent the car from San Francisco and return it to Las Vegas airport. There is a note under the security deposit in the Essential Information section that states, 'If you have booked a flight and car package, the rental charge will not be visible...' Could you clarify if the quoted price includes only the flights and we pay for the car separately upon arrival? Additionally, in the FAQ section, it mentions, 'Unfortunately, it is not currently possible to arrange one-way car hire as part of a Flight + Car package.' Can you please explain what this means? Thank you for your assistance.

I am currently in Ireland and am unable to reach your customer support number. I have a trip booked from Cork to Santiago with connecting flights in London. I am trying to change the time of my Cork to London flight, but the website is only recognizing the whole journey as one booking. I need assistance on how to contact customer support by means other than calling, as I am unable to make phone calls at the moment.

I am having difficulty logging into the website as my avios number, [redacted]6, is not being recognized. I do remember not signing up for an account, but only my email address is being accepted. I am eager to log in to access my avios miles and book using mileage. Could you please guide me on how to proceed with this? Additionally, my late husband, Kenneth, who passed away in January [redacted] and had avios number [redacted]5, has 37,[redacted] miles. I am wondering if those miles are transferable to me. Thank you for your assistance. Best regards, I. Simmons

Shortly after purchasing my tickets, I experienced a significant decline in pulmonary function and required oxygen therapy. After consulting with British Airways representatives, I submitted a medical letter documenting my condition. A week later, I was informed that my ticket for $[redacted].73 USD had been approved for a refund. However, when inquiring about my wife's ticket, which had a different Confirmation number (mine was VPFAR8 and hers was VPFARB), I was advised to resubmit her documentation. I promptly followed this instruction. Although I have provided all the necessary documentation, I have been unable to reach a British Airways representative to discuss the matter further.

My son and his friend are currently flying from Seattle to Chicago. Just before their departure, they received a notification that their flight from Chicago to London was canceled. I am assisting them in arranging a new flight to London. Their confirmation code is WDBW9N for flight [redacted]. The passengers are Q.B. McKearnan and S.L. Archibald-Wilson. They have a tight schedule with only about 24 hours in London before heading to Paris by train. We are hoping to secure seats on a flight tonight or early tomorrow morning. Thank you for your assistance. Kim McKearnan

Subject: Urgent Baggage Transfer Request Dear Lufthansa Team, I am writing to follow up on the delayed baggage incident related to my recent travel. Despite being informed that my bag was on LH2480 arriving at LHR on 27 July, I have yet to receive it. After contacting British Airways, they confirmed that my bag is with Lufthansa awaiting transfer to them for final delivery to me. Despite their follow-up requests, they have not received any updates from your end. I kindly request your urgent assistance in ensuring the swift transfer of my bag to British Airways for prompt delivery to my address as per the details provided below: Lucy Blythe [redacted] Harbord St London SW6 6PH Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Sincerely, Lucy B.

I have tried multiple times in the past few weeks to get assistance, but the responses have been unhelpful or I have been disconnected. My name is Christine S. and I would like help regarding my booking numbers QB7MO and MF2PUX. I have changed my flight from BA0297 Heathrow-Chicago to BA0634 Heathrow-Athens on August 6th. I need to ensure my checked bag is taken to baggage claim at Heathrow so I can re-check it for my Athens flight. I accept the loss of my Premier Economy upgrade and am willing to fly in economy. I just need assistance with my baggage for my upcoming Chennai-Chicago flight departing in less than 24 hours. Please reach out to me at my email provided.

I am disappointed with the service received by my 19-year-old daughter who traveled internationally alone for the first time. I understand flights can get overbooked, but the way this was handled was unacceptable. My daughter, M.J., was booked on flight BA4A407 departing at 4:55 PM on August 8th to JFK via London. Despite being told she could board alone, she chose not to leave her friend behind. The airline then failed to offer a more convenient alternative routing through Philly airport. It's concerning that they separated the two passengers and only compensated one with $[redacted], leaving my daughter without funds in case of an emergency. This decision lacked judgment and endangered two young women. Such actions are irresponsible, especially in today's climate. I urge the airline to reconsider their choices and compensate for the inconvenience caused to my daughter and me.

Today, we are flying back home to London Heathrow from Denver with booking reference T7AW85. The flight information states we each have a baggage allowance of one case weighing under 23kgs. However, when printing boarding passes, it shows as hand luggage only. We flew out with checked baggage, so I am confused why it's different for the return flight. Just seeking confirmation that our baggage allowance is valid. Thanks.