My suitcase is missing - no one is looking for it in right places

GetHuman992732's customer service issue with British Airways from August 2018

Help with my British Airways issue
The issue in GetHuman992732's own words
Talk to someone in the UK ... My case was not on my flight with me in spite of being assured it would be when i checked it in at Orlando MCO. I was told I didn't need to reclaim it in Philadelphia.*I had a text saying it was to arrive at *.**am on August ** (my birthday). I had a text later that day saying it was collected by courier at **.**hrs. However the courier says that you still have it and they did not collect it! I have phoned and phoned and only get a call centre in india who say 'we will send a form*email' (every day!)
I started my journey in Orlando. They say they got my case from Philadelphia but, if courier says they didn't get it, then it wasn't my case they got from Philadelphia. My black case is heavy and has white rope tied on handle and a photo of husband and me on a KLM tag.
I want my case back please! It holds memories for me and new clothes bought by my loving son.
I have an issue with British Airways too
How GetHuman992732 fixed the problem
I called the call centre in India every day. Seven days after it went missing I got a male supervisor who told me they only scan for receipt labels and contents. I repeated they should instead look for white rope I tied on the handle! Three hours later it was found!
Please help with my British Airways issue
Do you have a customer issue as well?
We can help you get British Airways's attention and get better help faster. Tap below to get started.
Having British Airways issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

British Airways

Lost luggage
Customer service issue
Reported by GetHuman992732
Aug 14th, 2018 - a yr ago
I have an issue with British Airways too
GetHuman992732 shared how to fix
Seen by 6 customers so far
Similar issue to 1101 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Phone number on account
GetHuman992732 started working on this issue
Aug 14th, 2018 10:33pm
GetHuman992732 indicated the issue is not fixed yet.
Aug 15th, 2018 11:41am
GetHuman992732 indicated the issue is not fixed yet.
Aug 15th, 2018 11:42am
GetHuman992732 indicated the issue is not fixed yet.
Aug 15th, 2018 11:45am
GetHuman992732 confirmed the issue is fixed. Hooray!
Aug 18th, 2018 10:40am