My suitcase is missing - no one is looking for it in right places
GetHuman992732's customer service issue with British Airways from August 2018
Help with my British Airways issue
The issue in GetHuman992732's own words
Talk to someone in the UK ... My case was not on my flight with me in spite of being assured it would be when i checked it in at Orlando MCO. I was told I didn't need to reclaim it in Philadelphia.*I had a text saying it was to arrive at *.**am on August ** (my birthday). I had a text later that day saying it was collected by courier at **.**hrs. However the courier says that you still have it and they did not collect it! I have phoned and phoned and only get a call centre in india who say 'we will send a form*email' (every day!)
I started my journey in Orlando. They say they got my case from Philadelphia but, if courier says they didn't get it, then it wasn't my case they got from Philadelphia. My black case is heavy and has white rope tied on handle and a photo of husband and me on a KLM tag.
I want my case back please! It holds memories for me and new clothes bought by my loving son.
I have an issue with British Airways too
How GetHuman992732 fixed the problem
I called the call centre in India every day. Seven days after it went missing I got a male supervisor who told me they only scan for receipt labels and contents. I repeated they should instead look for white rope I tied on the handle! Three hours later it was found!
Please help with my British Airways issue
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