I ordered a Disney cuckoo clock on November **th of ****. I received an email on Novemb...

GetHuman1699076's customer service issue with Bradford Exchange from December 2018

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The issue in GetHuman1699076's own words
I ordered a Disney cuckoo clock on November **th of ****. I received an email on November **th telling me that my order was being shipped. I went to their website to check the status of my shipment. Put in my order number and was then told that they didn't recognize my order number. I then put in my address. They didn't recognize that either. I have an email from them with the order number and my address on it so how can they not recognize it? They charged my card for the clock, so now I'm afraid that they will keep my money and never send the product. This is a Christmas gift! Order number ************. My name is Tiffany Tripp.
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Bradford Exchange

Customer service issue
Reported by GetHuman1699076
Dec 6th, 2018 - 2 mons ago
I have an issue with Bradford Exchange too
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Seen by 2 customers so far
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Timeline
GetHuman1699076 started working on this issue
Dec 6th, 2018 12:10am