So I called your office and asked how I get the Hogwarts Grand Hall. I signed up and wa...

GetHuman-tdhoefer's customer service issue with Bradford Exchange from December 2018

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The issue in GetHuman-tdhoefer's own words
So I called your office and asked how I get the Hogwarts Grand Hall. I signed up and was told it would be delivered to me December **, ****. I just got in the mail a Three Broomstick plastic house and you charged my credit card $**. When I called today, I was told that I would get another plastic house next month for another $**. I was told that it would be another five months before I would get the Great Hall but I had to pay for all the little plastic houses first. When I called you the first time months ago you said something completely different. So I canceled my order. I was told by customer service that she would email me a return slip. She never did. So now I don’t even know if she canceled my order either. My account number is ********. Please help me out. I don’t know what to believe from your customer service department any more. Please cancel my order and please send me a return slip.
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Bradford Exchange

Customer service issue
Reported by GetHuman-tdhoefer
Dec 3rd, 2018 - a mon ago
I have an issue with Bradford Exchange too
Seen by 1 customer so far
Similar issue to 1082 others
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GetHuman-tdhoefer started working on this issue
Dec 3rd, 2018 9:06pm
GetHuman-tdhoefer indicated the issue is not fixed yet.
Dec 3rd, 2018 9:06pm