i NEED TO KNOW IF THE RETURNED CHRISTMAS TREE WAS RECEIVED AND WHY THE ACCOUNT HAS NOT BEEN CORRECTED.

GetHuman-granone's customer service issue with Bradford Exchange from August 2018

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The issue in GetHuman-granone's own words
rETURN THE ITEM FOR CORRECTING MY BILL ... I RETURNED ITEM***** SNOW GLOBE CHRISTMAS TREE * WEEKS AGO. I HAVE HAD NO*RESPONSE TO THIS DATE. I RECEIVED MY BILLILNG YESTERDAY AND NO MENTION OF A RETURN STILL BEING BILLED FOR THE LISTED PRICE.. I WANT THE RETURN SHOWN AND THE *CHARGE DELETED asap
I HAVE ORDERED MANY THOMAS KINCAID PIECES IN PREVIOUS YEARS, NEVER A PROBLEM. THIS TIME THE ITEM WAS INFERIOR, BAD QUALITY, NOT AS SHOWN ON THE BROCHURE. I HAVEN'T RECEIVED ANY WORD*FROM BRADFORD, JUST ANOTHER BILLING.
LETTING ME KNOW THE RETURN WAS RECEIVED AND THE AMOUNT BILLED HAS BEEN DELETED FROM*MY ACCOUNT.
MANY YEARS UNDER MY FORMER NAME, BETTY GUNTER, HAVE NEVER HAD TO RETURN ANYTHING, WAS*VERY DISAPPOINTED IN THE QUALITY OF THE $***. CERAMIC CHRISTMAS TREE THAT LOOKED ABSOLUTELY BEAUTIFUL IN THE BROCHURE, AND ABSOLUTELY HORRIBLE - WORSE THAN A WALMAN PIECE - WHEN RECEIVED.
THIS IS MY SECOND REQUEST TO GETHULMAN.COM IN REGARD TO THIS ISSUE.
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Bradford Exchange

THOMAS KINCAID SNOW GLOBE CHRISTMAS TREE
Customer service issue
Reported by GetHuman-granone
Aug 12th, 2018 - a yr ago
I have an issue with Bradford Exchange too
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Items needed
Name on order
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-granone started working on this issue
Aug 12th, 2018 5:06pm
GetHuman-granone shared this issue with followers on Twitter
Aug 12th, 2018 5:18pm