I received a letter today stating there was another order sent to me . I have supplied...

I received a letter today stating there was another order sent to me . I have supplied detail instruction not to and that I wanted a full refund. To say I am disappointed is a understatement. this was sent out twice and upon arrival looked like it was manufactured by a child. This was a birthday gift for my wife. Ordered before April. Just sad service. Finally I get a letter today not about my refund but that another had been shipped to me. I call the two customer service numbers they both say you are closed call back between Monday and Friday *am -*pm eastern time. my last call was at *:** pm. I am in Alberta * hrs difference for three days it has said the same thing. I have family in Ontario and Quebec. The time change don't add up. Should be *:** there.Judging from my experience probably a lot of unsatisfied people. I expect a reply and a refund soon ! I have kept all documentation and am upset that this hasn't been resolved I am even more upset my wife didn't get her gift and totally disgruntled no one answers customer service calls. I will never order from this company again due to this experience. Just to throw it out there I order a lot of items from Amazon , E bay and several other sources. I have never had an experience like this and even if I don't get my $***.** dollars back that's a small price to pay to never have to deal with you again. My name is Allen Davenport. I want removed from your email and mailing list. This will be my last attempt of communication. Next I will reach out to consumer report. Thank you Allen