They said it was canceled, but no money returned - Trying to cancel my order - I need t...

GetHuman-pixiebar's order cancelation issue with Bradford Exchange from April 2018

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Help with my Bradford Exchange issue
Before contacting them, items GetHuman-pixiebar may need:
Name on order, Order number, Billing address, and Email address on the account (if applicable)
GetHuman-pixiebar's next move: talk to Bradford Exchange when they open.
Bradford Exchange's call center is closed now. We will send GetHuman-pixiebar a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman-pixiebar's own words:
Trying to cancel my order ... They said it was canceled, but no money returned
I need the money
Please put the money back into my account
Help with my Bradford Exchange issue
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Bradford Exchange

Dogbreed tote
order cancelation issue
Reported by GetHuman-pixiebar
Apr 19th, 2018 - 3 mons ago
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Not resolved
Seen by 2 customers so far
Similar issue to 292 others
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Timeline
GetHuman-pixiebar started working on this issue
Apr 19th 7:52pm